Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Ashu gave this product an overall rating of 5 / 5

Great price and customer service

The premium was less than others when i compared it. It was easy to reach to customer service and get the quotes. Then it was just one phone call and the policy was setup.It was an easy process.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ashu

Nando gave this product an overall rating of 5 / 5

Great customer service

Excellent customer Service, was attended with extreme sympathy listened to my need with a lot of attention and the product that offered me exceeded my expectations and an unbeatable price, I feel a customer satisfied by the purchase thank you Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Thank you for the kind words Nando, we are grateful to have your business and love to hear that my colleagues offered you an excellent level of service. I will pass your comments on to everyone involved, there is no greater delight for us than a satisfied customer's feedback. My sincere thanks once again.

Yannis, Aviva Web Team

Nando

Deb91 gave this product an overall rating of 5 / 5

Excellent customer service

Spoke to two ladies about car insurance after getting a new car. Both were extremely helpful and friendly. Would highly recommend Aviva for the fab customer service.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Good afternoon and thanks so much for your lovely feedback! I'll be happily sharing this with the two ladies you spoke with - I know they'll be pleased! If you need help with anything else at all don't hesitate to get back in touch. Thanks,

Rich, Aviva Social Media Team

Deb91

aladarkonya gave this product an overall rating of 5 / 5

excellent customer service

It is brilliant and im happy with aviva, my friends also have aviva due to my convincing but at the end all of them are happier than before

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

aladarkonya

Tulipsfromamsterdam gave this product an overall rating of 5 / 5

Quick and easy

The process was quick and easy. The car insurance was quote was very competitive.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tulipsfromamsterdam

SpikeTheMonkey gave this product an overall rating of 5 / 5

SpikeTheMonkey

Easy to purchase, cheaper than others I looked at.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

SpikeTheMonkey

bishopchris gave this product an overall rating of 5 / 5

Excellent deal and Awesome Customer Service

When my current insurer quoted me a ridiculous quote on my renewal, my world nearly fell apart as I thought my days on the road is over. I used all the comparison website with no better deal in sight, then I decided to check aviva plus, lo and behold, I got a cracking deal on the aviva website. I then rang up and was offered more discount, and the icing on the cake was the fact I can pay monthly interest free. Aviva plus is simply the best.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

bishopchris

GRUME gave this product an overall rating of 5 / 5

EXCELLENT SERVICE

Car insurance and am very happy did it all online very easy and quick and by far the best price around for me

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

GRUME

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