Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1749 reviewers
  • 4 stars awarded by 412 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Alex gave this product an overall rating of 1 / 5

Unexpectedly poor from a usually good insurer - Disappointed

Took out car insurance on an Audi A8, initially competitively priced but then the premium went up by 25 per cent because someone hit a different car I have ( my company car) while it was parked. There's no claim, its not insured by them and I am no greater risk because I wasn't even in it at the time...Even so they loaded my premium. Its the kind of profiteering I expect from lesser insurers but not Aviva. Also they failed to administer my NCB properly causing me to contact them again to get it sorted. Will probably not renew with them now and move my home insurance away from them too when it's time.

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
2 / 5

Alex

Tigger gave this product an overall rating of 5 / 5

Great customer service

Van insurance with excellent cover and Value for money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tigger

Keithm gave this product an overall rating of 3 / 5

Aviva Motor Insurance review

Bought Aviva motor insurance. Price was very good compared to other insurers. Documentation was reasonably clear but the Policy wording did not cover non-profit voluntary work, and I had to get a separate cover note for this (at no extra charge). There were problems accessing the MyAviva account and had to get help from Customer Support (who also struggled a bit before resolving the problem).

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
5 / 5
Customer experience
2 / 5
Ease of purchase
2 / 5

Hi Keith, I'm happy to hear we were competitive for you. I have noted your feedback on our policy wording, we have covered voluntary work for a long time. We are constantly working on improving our online services to make it easier for customers to access and manage their policies on the net. Thank you for choosing us and I hope we continue to remain competitive for you in the years to come.

Yannis, Aviva Web Team

Keithm

Janey gave this product an overall rating of 5 / 5

Excellent customer service

I was very impressed with the online application. Easy to use. Had to ring up and the phone was answered quickly. Done in a matter of minutes.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Janey

Jasmine gave this product an overall rating of 4 / 5

Easy to set up

Car Insurance. Competitve price,easy to set up and documents are clear.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jasmine

yogibear gave this product an overall rating of 5 / 5

Great policy and cusyomer service

I bought car insurance and found it was a better price for better cover

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

yogibear

Koolguy gave this product an overall rating of 5 / 5

Smashing

Amazing quote, amazing price and couldn't find any quote that could beat the price. Simple straight forward and everything in inbox.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Koolguy

Poppy gave this product an overall rating of 5 / 5

Great website

Car insurance. Website very well designed and easy to use.

I would recommend Aviva to a friend

By:
Age:
55 to 64

Poppy

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