Overall rating
This product has been awarded an overall rating of from 2995 customer reviews
Rating breakdown
2995 reviews
- 5 stars awarded by 1419 reviewers
- 4 stars awarded by 317 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 40 reviewers
- 1 stars awarded by 76 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Tinkerbell gave this product an overall rating of
Easy insurance
24/03/2019
We bought car insurance. We decided to but a car but needed to quickly put insurance in place - we had a week between purchase and delivery. The web page site was easy to use and very straight forward. I found it simple and responsive giving me insurance very quickly and at a price I was happy to pay-thank you!
I would recommend Aviva to a friend
- By:
- Tinkerbell
- Age:
- 55 to 64
Tinkerbell
Mally gave this product an overall rating of
Aviva insurance site & app
24/03/2019
A very user friendly web site, nice and simple process for setting up car insurance with a competative quote. The app also adds easy access to documents and information.
I would recommend Aviva to a friend
- By:
- Mally
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Mally
SteveA gave this product an overall rating of
Excellent service
23/03/2019
I bought car insurance it seems like a really good deal. No charges for changing address or for paying in Instalments. Hopefully I will not have an accident, so won't have to claim.
I would recommend Aviva to a friend
- By:
- SteveA
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
SteveA
Bobby gave this product an overall rating of
Website easy to use and quick to complete questionnaire
23/03/2019
Motor insurance. Better than some quotes I had explored, so I'm saving money this year.
I would recommend Aviva to a friend
- By:
- Bobby
- Gender:
- Male
- Age:
- 65 or over
Bobby
Customer gave this product an overall rating of
Brilliant
23/03/2019
Car insurance. Very thorough policy, excellent knowledgable service.
I would recommend Aviva to a friend
- By:
- Customer
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Customer
Bernie gave this product an overall rating of
Excellent customer service
23/03/2019
The whole experience of getting my car insurance was straightforward. No long waits on telephone to get a quote or change the quotation. Staff were helpful, patient and courteous. It could not have been easier. I could not fault the service I received.
I would recommend Aviva to a friend
- By:
- Bernie
- Gender:
- Female
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bernie
Avivacustomer gave this product an overall rating of
Haven't claimed
23/03/2019
I'm writing this review as Aviva keeping asking me to do so. The price and cover seem good but as I haven't claimed I don't feel that I am in a position to give a meaningful opinion. I think it is disingenuous of Aviva to request reviews from customers who haven't used the most important part of the product (making a claim) so I have given them two stars.
I would recommend Aviva to a friend
- By:
- Avivacustomer
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 5 / 5
Avivacustomer
Susu gave this product an overall rating of
Car Insurance
23/03/2019
Good value quote and easy to set up with costomer service .
I would recommend Aviva to a friend
- By:
- Susu
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 3 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Susu