Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

bishopchris gave this product an overall rating of 5 / 5

Excellent deal and Awesome Customer Service

When my current insurer quoted me a ridiculous quote on my renewal, my world nearly fell apart as I thought my days on the road is over. I used all the comparison website with no better deal in sight, then I decided to check aviva plus, lo and behold, I got a cracking deal on the aviva website. I then rang up and was offered more discount, and the icing on the cake was the fact I can pay monthly interest free. Aviva plus is simply the best.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

bishopchris

GRUME gave this product an overall rating of 5 / 5

EXCELLENT SERVICE

Car insurance and am very happy did it all online very easy and quick and by far the best price around for me

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

GRUME

Pete gave this product an overall rating of 5 / 5

Amazing customer service

I recently purchased car and home insurance, had a great experience with both custoner agent that i spoke to, they could not do anymore for me, well done aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Pete

Btad gave this product an overall rating of 5 / 5

Customer

Van insurance, supurb, easy purchase, fair costs, etc etc etc etc

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Btad

Fyeq gave this product an overall rating of 2 / 5

Unable to use portal

portal not working even after calling customer service

By:
Gender:
Male
Age:
35 to 44

Thanks for your review. I'm sorry to learn you've had some issues with accessing your account. I have since sent you an email which I hope clears everything up. Thanks,

Rich, Aviva Social Media Team

Fyeq

AndyB gave this product an overall rating of 5 / 5

Great Service

Just want to say that I have moved my car insurance to Aviva.....the service and helpfulness of the staff was excellent. They could not have done more and the price was lower than my renewal quote from my existing supplier.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

AndyB

IanC gave this product an overall rating of 4 / 5

Car insurance paid monthly

The online completion was straightforward and quick. I compared the price with a few others and on the monthly repayment it worked out the same with similar benefits from a company I have heard of unlike the others offered from a comparison website. All the documents came through online and that was quick and simple. So far no problems. I find this all good, it is only when you have to claim you really find out what you have bought and so in one respect I hope I don’t!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

IanC

chuddley37 gave this product an overall rating of 5 / 5

Very helpful customer services.

Car insurance at a favourable rate for a fairly comprehensive policy. Also time spent sorting an issue with my NCD.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

chuddley37

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