Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 2741 customer reviews

Ahirst84 gave this product an overall rating of 5 / 5

It was really easy. No stress better than messing around on sites plus, pay monthly with no interest. Come on that's worth its weight in goldll

It was really easy. No stress better than messing around on sites plus, pay monthly with no interest. Come on that's worth its weight in gold

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ahirst84

Stooj gave this product an overall rating of 5 / 5

First class

first class service from the young advisor who dealt with my query amazingly

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Stooj

Dizzy gave this product an overall rating of 4 / 5

The sales staff were all very patient.

Car insurance for a new vehicle & added a partner to the cover. It couldn't be done on line due to his profession so several calls were needed. The sales staff were great. Happy with cover & price. But myaviva would not display the documents. I asked for hard copies. I was sent an e-mail with attachments, and I'm still waiting for the originals and IT report on the myaviva error.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Dizzy

Rondo gave this product an overall rating of 5 / 5

Good price

Hi, The first time I used the services of AVIVA.In the previous company I paid more and more each year.I was dissatisfied.One woman working for Vilnius AVIVA Lithuania recommended to contact AVIVA UK.That's what I did.My car is insured and I pay less.I'm happy.I recommend it to everyone.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rondo

HappyDave gave this product an overall rating of 5 / 5

Good value insurance for a new car

Good value insurance for a new car . Set a decent excess and avoided the extras to make it a good deal.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
3 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
3 / 5

HappyDave

John gave this product an overall rating of 5 / 5

Simple and easy to use.

I went on line and bought my car insurance. The process was simple straightforward and precise. I had requested my documents to be posted to me. No problem there either, they arrived within 2 days. Great service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

John

Shelly gave this product an overall rating of 5 / 5

Car insurance

Car insurance can pay monthly with no interest plus discount because having other policies with aviva. Really good price.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Shelly

Existingclient gave this product an overall rating of 3 / 5

I would have rated higher should the review have been associated with customer service alone.

Initially a good quote , however unknown to me a high involuntary excess had been added which I noticed when my documents arrived. This made the quote less competitive.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Existingclient

Back to top