Overall rating
This product has been awarded an overall rating of from 2741 customer reviews
Rating breakdown
2741 reviews
- 5 stars awarded by 1215 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Ahirst84 gave this product an overall rating of
It was really easy. No stress better than messing around on sites plus, pay monthly with no interest. Come on that's worth its weight in goldll
09/04/2019
It was really easy. No stress better than messing around on sites plus, pay monthly with no interest. Come on that's worth its weight in gold
I would recommend Aviva to a friend
- By:
- Ahirst84
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Ahirst84
Stooj gave this product an overall rating of
First class
09/04/2019
first class service from the young advisor who dealt with my query amazingly
I would recommend Aviva to a friend
- By:
- Stooj
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Stooj
Dizzy gave this product an overall rating of
The sales staff were all very patient.
08/04/2019
Car insurance for a new vehicle & added a partner to the cover. It couldn't be done on line due to his profession so several calls were needed. The sales staff were great. Happy with cover & price. But myaviva would not display the documents. I asked for hard copies. I was sent an e-mail with attachments, and I'm still waiting for the originals and IT report on the myaviva error.
I would recommend Aviva to a friend
- By:
- Dizzy
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Dizzy
Rondo gave this product an overall rating of
Good price
08/04/2019
Hi, The first time I used the services of AVIVA.In the previous company I paid more and more each year.I was dissatisfied.One woman working for Vilnius AVIVA Lithuania recommended to contact AVIVA UK.That's what I did.My car is insured and I pay less.I'm happy.I recommend it to everyone.
I would recommend Aviva to a friend
- By:
- Rondo
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Rondo
HappyDave gave this product an overall rating of
Good value insurance for a new car
08/04/2019
Good value insurance for a new car . Set a decent excess and avoided the extras to make it a good deal.
I would recommend Aviva to a friend
- By:
- HappyDave
- Gender:
- Male
- Policy features and benefits
- 3 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 3 / 5
HappyDave
John gave this product an overall rating of
Simple and easy to use.
08/04/2019
I went on line and bought my car insurance. The process was simple straightforward and precise. I had requested my documents to be posted to me. No problem there either, they arrived within 2 days. Great service.
I would recommend Aviva to a friend
- By:
- John
- Gender:
- Male
- Age:
- 65 or over
John
Shelly gave this product an overall rating of
Car insurance
08/04/2019
Car insurance can pay monthly with no interest plus discount because having other policies with aviva. Really good price.
I would recommend Aviva to a friend
- By:
- Shelly
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Shelly
Existingclient gave this product an overall rating of
I would have rated higher should the review have been associated with customer service alone.
08/04/2019
Initially a good quote , however unknown to me a high involuntary excess had been added which I noticed when my documents arrived. This made the quote less competitive.
I would recommend Aviva to a friend
- By:
- Existingclient
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 3 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Existingclient