Overall rating
This product has been awarded an overall rating of from 3000 customer reviews
Rating breakdown
3000 reviews
- 5 stars awarded by 1423 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 40 reviewers
- 1 stars awarded by 75 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Dwstub gave this product an overall rating of
Motor insurance
21/03/2019
This is a easy site to negotiate. Pricing us easy to follow and you can amend as required. I would highly recommend this site.
I would recommend Aviva to a friend
- By:
- Dwstub
- Gender:
- Male
- Age:
- 65 or over
Dwstub
RedDog gave this product an overall rating of
Painless way to buy insurance
21/03/2019
I used to have another policy with Aviva but this ended this year so I decided to re insure with them. I found the process quick and easy and the website very user friendly.
I would recommend Aviva to a friend
- By:
- RedDog
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
RedDog
Cardo gave this product an overall rating of
Excellent value
21/03/2019
I sought quotes from 3 leading insurers for 2 cars and my household contents. Aviva's quotes were the best, and less than half of my existing premium. Changed insurer that same night. My only criticism is the company's very long recorded message at the start of any telephone call.
I would recommend Aviva to a friend
- By:
- Cardo
- Gender:
- Male
- Age:
- 65 or over
Cardo
Primrose gave this product an overall rating of
Hassle free process
20/03/2019
Done online which was easy and straightforward to do. Good communication through emails and also documents posted.
I would recommend Aviva to a friend
- By:
- Primrose
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 3 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Primrose
peebee gave this product an overall rating of
cheap as chips
20/03/2019
Shopped around for a multi (2) car policy and Aviva undercut my current provider by hundreds!!! Easy to setup, hassle free process.
I would recommend Aviva to a friend
- By:
- peebee
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
peebee
KatO gave this product an overall rating of
Easy and affordable car insurance
20/03/2019
We already have other types of insurance from Aviva, and during my last phone conversation with one of their extremely helpful representatives, I was alerted to the fact that Aviva also provides car insurance with extra benefits for those who already have a different policy with them. So, when my previous car insurance renewal arrived from one of the major car insurance providers in which my loyalty and accident-free driving over many years was not in the least rewarded, I switched to Aviva. It was also the fastest switch I have ever done as I could sort everything out online and the system immediately recognised my as one of their customers and gave me a great discount. My car insurance policy is now almost half of the previous one with more extras. Can't recommend Aviva enough! I cannot, however, comment on how they deal with claims as I have not had to claim anything.
I would recommend Aviva to a friend
- By:
- KatO
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
KatO
Caroline2412 gave this product an overall rating of
Signing up for more products!
20/03/2019
I am already a Home Insurance and Life Insurance customer but when my car insurance renewal came through from another provider at over double the current years premium, I decided to see what Aviva could do for me. Once again they came up trumps and provided an excellent quote so I have now switched my car insurance as well. A company you can trust and one who gets things done if you do have a problem.
I would recommend Aviva to a friend
- By:
- Caroline2412
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Caroline2412
Jonno gave this product an overall rating of
Easy to get car insurance quotw
20/03/2019
I decided to shop around for the annual renewal of my car insurance. The online application form for Aviva was very straight forward and the quote I received provided good cover at a better price than my renewal with the old company. I accepted the cover but had to raise a query by telephone with Aviva. This was dealt with quickly and efficiently. Very impressive!
I would recommend Aviva to a friend
- By:
- Jonno
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jonno