Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

Happycarowner gave this product an overall rating of 5 / 5

Quotes and condiions very easy to understand

Car Insurance much cheaper and than existing policy. Like being able to select the various additions to the policy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5

Happycarowner

NeilW gave this product an overall rating of 5 / 5

I hate insurance time of the year

I hate this time of year. Car insurance is due. Got my letter from my previous supplier who had put up my premium again, so I shopped around with the singy bloke, the meerkats and other so called cheap sites. Surprisingly my supplier was there offering cheaper insurance to new customers only. On a whim I went to Aviva as I have life insurance with them. Their price was cheaper than my previous insurer, and it was so easy to do all the form filling online. Phoned them with a quick query and was all sorted without any hassle. They were that good that I transferred my travel insurance to them as well.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
1 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

I'm very happy to hear it was an easy process and that our insurance was competitive for you. As an existing customer, you had 20% off our car insurance which you would have also benefitted on when you brought over your travel. We work hard to give the best deal to our customers and want to thank you for insuring with us.

Yannis, Aviva Web Team

NeilW

Branchy gave this product an overall rating of 4 / 5

Good service: prices could be better

I bought insurance for an old van that I will use only occasionally and only for non-business purposes. I have other cars for day to day use. Was hoping for super cheap insurance given that use will be minimal but nobody seems to allow for that. Salesperson was great but I paid more than seemed sensible.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
2 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Hi, thank you for your positive review and I'm glad to hear that our agent provided you with the great level of service we aim for. As for the premium, our prices are based on hundreds of varied factors that you can find out more about about here: http://at.aviva.uk/MotPriceExp. I hope you can get good use out of the insurance service we provide. Thanks again for insuring with us.

Yannis, Aviva Web Team

Branchy

Vijay gave this product an overall rating of 5 / 5

Excellent Service

I had to contact customer service twice, first time for the purchase of the car insurance and second time to correct a minor error in the policy document. Both time I was extremely impressed with the service and help I recieved. Equally commendable was the friendly and helpful attitude of the people attending to my call and very prompt resolution of my concern.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

It's great to hear it was smooth and easy for you Vijay, this is what we aim for and do our best to do for our customers. I will pass on your kind feedback to the people who helped. Thank you.

Yannis, Aviva Web Team

Vijay

Will09 gave this product an overall rating of 5 / 5

Ease of use

We already have house insurance with Aviva so this was for car insurance. The online form was easy to use but when I needed some help the telephone communication was quick and very helpful. We also thought it was good value.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Will09

yorkie gave this product an overall rating of 5 / 5

Very good service

Very good service and very helpfull staff and a very good price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

yorkie

Nick gave this product an overall rating of 5 / 5

Friendly srvice,good price

Car insurance: very competitive price, prompt, friendly service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nick

pb115 gave this product an overall rating of 5 / 5

simple procedure and clear cover rules.

give it a try! it was simple to use and cover was very clear.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

pb115

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