Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3000 customer reviews

Rating breakdown

3000 reviews

  • 5 stars awarded by 1423 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 40 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3000 customer reviews

Bape gave this product an overall rating of 5 / 5

Impeccable customer service

Everything was explained thoroughly and clearly. I felt confident in the customer service as every question was answered confidently and everything possible was done to make me feel comfortable prior to purchasing the insurance. Would definitely recommend

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bape

Gaily1333 gave this product an overall rating of 5 / 5

Easy to apply

I'm a single female. The thought of sorting out insurance is daunting. So I tried a few insurances but Aviva were the easiest to complete. Best price and direct debit monthly no hassle plan.. I would highly recommend.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gaily1333

Alfie gave this product an overall rating of 5 / 5

Why I chose AvivaI

I chose Aviva because it was the cheapest car insurance quote I had.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Alfie

Brenda gave this product an overall rating of 1 / 5

Poor Service

I contacted you to say my car policy was not showing on my Aviva, that has now been sorted out, thank you. However I was promised at the same time that my policy would be posted 1st class as requested when the cover was originally taken out. It still hasn't arrived. My cover started on the 2nd of March and to still have no policy documents on the 18th is very poor. Please can they be sent Asap. Thank you.

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Thanks for your review and apologies you've yet to receive your documentation as promised. I have just emailed you now. Thanks

Rich, Aviva Social Media Team

Brenda

Madgolfer gave this product an overall rating of 5 / 5

Great price

Great car insurance very easy to set up and great price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Madgolfer

TheBooge gave this product an overall rating of 5 / 5

Easy process

Very straight forward process and best price out there.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TheBooge

WrekinMan gave this product an overall rating of 5 / 5

Good Customer Service

Car Insurance : Excellent value for money,as a result of discount offered to members of an Aviva Pension Plan. I now have house insurance and car insurance with Aviva. Web site very easy to use,with excellent response times.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

WrekinMan

JE57 gave this product an overall rating of 5 / 5

Excellent customer service, unbeatable price

Excellent customer service at every juncture. The team was keen to secure the business and gave appropriate discounts and gave me an unbeatable quote for motor insurance. They were even understanding when there were issues with the NCD and worked out an appropriate solution.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JE57

Back to top