Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 73 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Merc83 gave this product an overall rating of 5 / 5

Multi Car Insurance

Infact I wish I had discovered Aviva earlier I sincerely can not fault their services it's immaculate my favourite one is the AvivaPlus me love it.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Thank you very much for the kind words! We are happy to have you as a customer and hope we can keep your customer with our renewal price guarantee. Our insurance services will be there when you need them.

Yannis, Aviva Web Team

Merc83

Gibbo2 gave this product an overall rating of 5 / 5

Excellent service

Home insurance on a rented property Staff I spoke to were very helpful and the paperwork arrived only 3 days after I had discussed my query . Very quick and efficient service

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Gibbo2

chrisw gave this product an overall rating of 4 / 5

Great

Excellent deaI but needed to get help to finalise the deal as got confused online trying to sort different options. Quidco had an offer. NCD transferred

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

chrisw

David gave this product an overall rating of 5 / 5

Excellent customer service

Easy to use website and when I had to contact customer service excellent support

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

David

Briagha gave this product an overall rating of 5 / 5

Ranger

Purchased pickup insurance, very easy site to navigate through and when I called the centre Very easy to talk to and helpful person.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Briagha

Mikey gave this product an overall rating of 5 / 5

Easy process

Stress free process , kept well informed , never used aviva before but I am highly impressed.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Mikey

Razzle gave this product an overall rating of 4 / 5

Cheaper than comparison sites

The AvivaPlus product is a welcome change to the minutiae of questions comparison sites ask. A handful of basic questions, not least with simple mileage bands, got to the best quote I had across a number of comparison sites and going direct (including cash back offers). It was about 10 percent less than any other quote. It was also about a third less than the quote I got on the traditional Aviva product. The interest free statement may be misleading; I’ve paid annually which ended up about 20 pounds less than the monthly option.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
3 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Razzle

Carlos1001 gave this product an overall rating of 5 / 5

Brill customer

Car insurance ,,,reasonable price and service with the added app so can keep up to date with offers

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Carlos1001

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