Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 73 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Fishboy gave this product an overall rating of 5 / 5

Excellent result

Replaced wife’s car with smaller model, existing insurance company wanted ridiculous amount of money to change, contacted Aviva as already had house insurance, cheaper for whole year than changing with existing for 3 months ! Consequently also changed my own car insurance to Aviva from same company, bad luck Saga.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Fishboy

SydJ gave this product an overall rating of 5 / 5

Easy to buy

Bought my multi car insurance on line. easy to fill out forms, simple choices, easy to understand quotes. Simple to purchase, app available, instant access to my policy documents. Job done! How it should be, straight forward. Well done Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

SydJ

PapaD gave this product an overall rating of 5 / 5

Easy website to use and saved me a few quid.

I bought car insurance for both of my cars. Website was easy to use, easy to get a quote and easy to act on it.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

PapaD

Mark gave this product an overall rating of 4 / 5

Good insurance, shame about the web page!

Car insurance product great, very good price. They keep using my first name on the web page and emails, which I don't use, and is therefore rude and annoying. Apparently it is not possible to change it because the computer says that's what I'm called. So much for a personal touch!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
4 / 5

Mark

matt4one gave this product an overall rating of 5 / 5

great car insurance

i bought car insurance a great deal for a good price

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

matt4one

Dutchman47 gave this product an overall rating of 5 / 5

The car insurance policy was arranged quickly, quietly and the customer service provided was delivered to a high level of satisfaction.

What can I say, the car insurance is priced at an attractive and acceptable level, and my telephone call was very well managed. Excellent customer service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

That's great to hear! Thank you for insuring with Aviva & taking the time to leave a review. I've passed on your comments to the representative you spoke with. Should you need anything further please don't hesitate to contact us. Kind Regards

Jen, Aviva Social Media Response Team

Dutchman47

BobH gave this product an overall rating of 4 / 5

Good service

Strait forward perchase value for money no astle if this is how they always do business would recommend

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BobH

Sailor2 gave this product an overall rating of 5 / 5

Excellent service, returning customer

Van insurance,returning customer good & quick service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sailor2

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