Overall rating
This product has been awarded an overall rating of from 3000 customer reviews
Rating breakdown
3000 reviews
- 5 stars awarded by 1423 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 40 reviewers
- 1 stars awarded by 75 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Archbarch gave this product an overall rating of
very pleasant member of staff. So helpful and efficient. Promised to ring me back and did so with all the answeres.
12/03/2019
Car insurance and home insurance which was most competitive. Also very helpful staff.
I would recommend Aviva to a friend
- By:
- Archbarch
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Archbarch
Jay11 gave this product an overall rating of
Excellent
12/03/2019
Chose my insurance online, it was so simple to do with Aviva, so easy to select what I wanted, their Web site was set up to make things simple. I liked the way the extras you can choose, all had the prices beside them, so the customer can add what they want and keep to a certain budget if needed. Nothing is hidden
I would recommend Aviva to a friend
- By:
- Jay11
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jay11
Twinkle gave this product an overall rating of
New customer
12/03/2019
The whole process on line was easy and a competitive price
I would recommend Aviva to a friend
- By:
- Twinkle
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Twinkle
McLindsay gave this product an overall rating of
Great price, not so good reviewing my NCD
11/03/2019
Bought Comp cover for new car at a very competitive price. Having insured with Aviva in the past, I always include them in my search. Just disappointed that when asked for NCD info, they didn’t read the email I sent and I had to make a needless phone call. Having said that Aviva were very helpful and resolved the issue very quickly and courteously
I would recommend Aviva to a friend
- By:
- McLindsay
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
McLindsay
Bill gave this product an overall rating of
Good cover at a good price
11/03/2019
I have purchased Comprehensive Car Insurance with the cover I want
I would recommend Aviva to a friend
- By:
- Bill
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Bill
Amylou gave this product an overall rating of
Quick customer service
11/03/2019
I recently purchased car insurance from Aviva with a staff discount. The customer service team had no problem adding the discount on to my original online quote. The lady I was speaking to was always polite, friendly and happily answered all my questions. The overall phone call from start to finish purchasing my car insurance was around 15 minutes. Very happy with the end result and glad I chose Aviva for my car insurance.
I would recommend Aviva to a friend
- By:
- Amylou
- Gender:
- Female
- Age:
- 17 to 24
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Amylou
CarolG gave this product an overall rating of
Excellent Value For Money
11/03/2019
Car insurance, substantially lower than the quote I received from the Company I have been with for a long time.
I would recommend Aviva to a friend
- By:
- CarolG
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
CarolG
Fitfreak gave this product an overall rating of
So easy
11/03/2019
Told the young gentleman what I wanted and he listened and then gave me the quote which was acceptable and all paper work from then on arrived speedly. So a happy bunny
I would recommend Aviva to a friend
- By:
- Fitfreak
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Fitfreak