Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

Sailor2 gave this product an overall rating of 5 / 5

Excellent service, returning customer

Van insurance,returning customer good & quick service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sailor2

MSnrCambridge gave this product an overall rating of 4 / 5

Multi Car Policy

Good service online and by phone Competitive rate even though I chose Aviva Plus Premium

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MSnrCambridge

Ali2710 gave this product an overall rating of 5 / 5

All easily sorted

Although the website did not do everything I wanted the , call centre handler dealt with my policy very well

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ali2710

Brains gave this product an overall rating of 5 / 5

Great customer care

Car insurance staff friendly and sorted out a no claims issue immediately which put my mind at ease.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Brains

granddad gave this product an overall rating of 5 / 5

great customer service

Aviva Car Plus Insurance is a brilliantly priced car insurance product, paid monthly to a debit/credit card, with differing add ons you can allow/disallow in line with your preferences.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

granddad

ayrhawkhill gave this product an overall rating of 5 / 5

good insurance at a great price

car insurance, also have buildings and contents for the house

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ayrhawkhill

Scooby gave this product an overall rating of 5 / 5

I was impressed with the simplicity & easy use of the on line van insurance quote. The price was slightly more competitive than the comparison sites.

I insured my husbands vehicle with Aviva & received a competitive price in comparison to the on line comparison sites which was a pleasant surprise. My daughter recommended Aviva as she recently insured her car with them & said they would be able to offer me a competitive price. I used the on line quote tool which was exceptionally easy to use. The break down cover for my husbands van is far better than what I have with who I am insured with & when my car insurance is due in January I will hopefully receive a good quote & have both cars with Aviva. I always prefer a low excess which this company was able to provide & no claims bonus protection. I believe Aviva also offer further discounts for insuring multiple cars which is good.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Scooby

blackie gave this product an overall rating of 5 / 5

Excellent service, easy to navigate website and purchase product. Admin and all details easy to download

Purchased car insurance after changing from other insurer saved 260 pounds, astonishing.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

blackie

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