Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3049 customer reviews

Rating breakdown

3049 reviews

  • 5 stars awarded by 1457 reviewers
  • 4 stars awarded by 326 reviewers
  • 3 stars awarded by 70 reviewers
  • 2 stars awarded by 44 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3049 customer reviews

JOHN gave this product an overall rating of 5 / 5

GOOD CUSTOMER SERVICE

I HAVE BOUGHT CAR INSURANCE, I DO NOT LIKE GOING ON LINE I LIKE TO SPEAK TO SOMEONE WHEN NECESSARY.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JOHN

Jeannie3333 gave this product an overall rating of 5 / 5

Easy and Clear

All t &c’s were clearly explained, easy process to follow to get the quote and even easier to just pay and get all the documents .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jeannie3333

AshP gave this product an overall rating of 5 / 5

Amazing customer service, very friendly

Car insurance, I chose Aviva as it comes with all the important extras like courtesy car, legal cover etc.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

AshP

Knob gave this product an overall rating of 5 / 5

Very good service no-fault I can I know of

Good service good price very helpful on the phone paperwork turned up early no problems at all

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Knob

Pete gave this product an overall rating of 5 / 5

Great customer loyalty provision

Comprehensive car insurance with NCD protection, Foreign use etc in the Premium format. Be aware the online application form states no claims for 4 years but the paper documents confirmation of disclosure states 5 Years!! Check before committing in case if future difficulty when claiming.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Pete

Doigsdad gave this product an overall rating of 4 / 5

Doigsdad

Everything about insuring my car was great. Your reps in your Glasgow office were great. After completion was informed it was my duty to prove my no claims. Strongly felt that was your job. Spoke to your English office with a much less friendly experience. Shame as it jaded my whole experience and made me feel less secure.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
2 / 5
Ease of purchase
3 / 5

Sorry to hear this, that is not the level of service we aim to provide, and I hope this doesn't put you off insuring with us in the future. I'm glad to hear the rest of your experience was good and our policy meets your needs as a whole, and thank you for your positive review, we will strive to always deliver that level of service and beyond.

Yannis, Aviva Web Team

Doigsdad

Adamek gave this product an overall rating of 5 / 5

Easy to do online good price

Car insurance xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Ease of purchase
5 / 5

Adamek

Robbie gave this product an overall rating of 5 / 5

Surprising Quote

Cost effective quote against renewal quotation for car insurance. And overall lower excesses versus the existing policy. An easy online process although had to refer eventually to phone line to get a corrected quote - a fast answer to the phone call was also an unexpected feature. Managing many changes online would also seem a positive benefit.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Robbie

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