Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Marina gave this product an overall rating of 5 / 5

Very easy set up and excellent customer service

I did everything online and the experience was very easy. My aviva works really well and you can see all documents of the policy online as well as request additional quotes/ changes to the policy online. I chose to call the customer service team 2-3 times because I changed my policy to a multicar one and the service was excellent. Very knowledgeable colleagues. Very happy customer!

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Marina

Ningsboy gave this product an overall rating of 4 / 5

Good for existing customers

Found the experience easy ,helpful staff,realistic quotes and honest reductions on pricing.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ningsboy

Thecurn gave this product an overall rating of 5 / 5

Car insurance

I chose Aviva because of the benefits of the policy and for a competitive price and all the documents are stored on line. Also the simplicity of using the web site.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Thecurn

Steve gave this product an overall rating of 5 / 5

Great Customer Services

From the start of my enquiry, all AVIVA staff I spoke to were courteous, competent and knowledgeable. Importantly, I felt under no time pressure to complete my enquiry with AVIVA and received best advise according to my cinrcumstances.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Steve

Fernando gave this product an overall rating of 4 / 5

Excellent price

Very good price for my both cars, extremely recommend!!!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Fernando

Patty gave this product an overall rating of 1 / 5

Total frustration

Took out car insurance over telephone, worked out fine. However unable to recover documents as activation code appears not to work. Have telephoned several times and they seem to have worked out the problem but I still cannot access my account: get in the queue and try again.

By:

I'm disappointed to read your review. I've emailed you so that I'm able to assist with your MyAviva account access.

Tasha, Aviva Online Team

Patty

Lukasz gave this product an overall rating of 5 / 5

Perfect insuranse

Perfect insuranse for car. Very good price of course i buy next year again.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lukasz

Mike gave this product an overall rating of 4 / 5

Great offer

The great offer meant that I came back to Aviva as it was a major reduction on my previous supplier. Moral: keep checking for the best offers each renewal.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mike

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