Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2740 customer reviews

Rating breakdown

2740 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 73 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2740 customer reviews

Nsmith gave this product an overall rating of 5 / 5

Great company

Great insurance hassel free. Very helpful staff when needed to call. And I would recommend them to people with out hesitation

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nsmith

blanch gave this product an overall rating of 5 / 5

quick and easy to get cover.

Changed from Tesco and found it easy ,quick and cheaper.The reason for changing after years with Tesco ,every year it goes up and always have to haggle to get price reduced.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

blanch

Quinny gave this product an overall rating of 4 / 5

Great service

I’ve got car insurance with me and my son and it’s so easy to maintain and I would recommend it

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Quinny

crashtestdummy gave this product an overall rating of 4 / 5

good customer service

it`s cheaper to buy it online than on phone.i was sold commute to work cover which I don`t need ,as retired. good addons at a fair price though

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

crashtestdummy

Rach gave this product an overall rating of 5 / 5

Good service

Find the site helpful, good price for car insurance.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rach

Maria gave this product an overall rating of 4 / 5

Great

Easy to complete, great prices for car insurance .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Maria

chrischad gave this product an overall rating of 2 / 5

Great customer service eventually

I have recently bought home insurance and car insurance. I am very disappointed, every year we are give a new quote and every year my husband goes online and gets a new quote with your company. Every time the new quote is cheaper, in the case of car insurance nearly £100. We are supposed to have a discount for having more than one product, so why are the quotes so variable? I then have to go through the process of ringing up to buy at the lower price. It seems to me that loyalty counts for nothing, although your recent TV ad claims everyone will be treated the same. The staff on the phone are always friendly and efficient so well done to them.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
1 / 5
Ease of purchase
3 / 5

chrischad

K055710 gave this product an overall rating of 4 / 5

Great Website, simple and easy to use

Signed up for Auto insurance, tried everyone including the popular sites that check everyone, decided on Aviva. Straightforward website, lots of helpful explanations to fill in the application. And extremely competitive on price, I need to add a couple of things later, but for now I'm very happy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

K055710

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