Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2740 customer reviews

Rating breakdown

2740 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 73 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2740 customer reviews

gelu8888 gave this product an overall rating of 5 / 5

Professional services!

Quick and professional services! This is all I need. Nice platform and application.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

gelu8888

TOPPO gave this product an overall rating of 5 / 5

Very helpfull member of the AVIVA TEAM , organisied my car insurance

I required to update my car insurance as I have changed my vehicle, I can not be bothered with spending much time comparing, I have used AVIVA before and hope to use for my property insurance. Without any names the team member that answered my phone call was very helpful, I could hear and understand his very PLAIN ENGLISH, information provided. Many thanks to that team MEMBER

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TOPPO

fatz gave this product an overall rating of 4 / 5

great service.

Great customer service and price very competitive.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

fatz

mjh2579 gave this product an overall rating of 5 / 5

Great customer service

Car insurance very happy with the quote i was given Will use again without hesitation

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

mjh2579

Gill gave this product an overall rating of 5 / 5

Really easy process online

Car insurance - the online process is really simple and quick - and well priced with a range of options

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Gill

Thomas gave this product an overall rating of 4 / 5

Good Value early days yet

This insurance appears better value compared to my existing car insurance. You can only judge the policy when you have to make a claim

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
4 / 5

Thomas

Np62 gave this product an overall rating of 5 / 5

Easy to use

Easy to use simple to see various option of cover abd costs

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Np62

Gina4Square gave this product an overall rating of 5 / 5

Offered very competitive pricing without loss of benefits.

Car Insurance much better value (like for like) than renewal quoted by previous insurer that I'd been with for a number of years. What price loyalty???? I am currently happy with the service provided by AVIVA.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Gina4Square

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