Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3049 customer reviews

Rating breakdown

3049 reviews

  • 5 stars awarded by 1457 reviewers
  • 4 stars awarded by 326 reviewers
  • 3 stars awarded by 70 reviewers
  • 2 stars awarded by 44 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3049 customer reviews

Gaga gave this product an overall rating of 4 / 5

Bought car insurance grest p

Bought car insurance great price very competitive bought extra add ons worth while

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Gaga

mrshugandmag gave this product an overall rating of 5 / 5

Very professional

Having been with Kwik Fit for many years, they ceased car insurance and placed us with another Insurer which did not suit us due to inflated price. We then contacted Aviva who currently insure our house to find that their speedy quote was very acceptable to us. They asked us to submit proof of 'no claims discount' which we had from Kwik Fit at 9+ years (their maximum) with Aviva being 15+ years. A problem? not at all. The good folk at Kwik Fit informed us to contact Aviva with permission to call them and we duly did. Aviva then explained that they would contact Kwik Fit and sent us an email shortly. Lo and behold a few minutes later an email arrives from Aviva to say that all was in order, no further action required from us and thanked us for their custom. Hard to believe how easy it was to switch to Aviva but it was and they deserve a big thank you from us.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

I'm very happy to hear it was a smooth and easy process for you to get set up with our car insurance. As you have home insurance with us already, you would also have had up to 20% off the car insurance, and you are entitled to discounts on many other Aviva products as an existing customer. I will pass your feedback on to everyone who helped - and thanks from us for choosing us!

Yannis, Aviva Web Team

mrshugandmag

ellatracey12 gave this product an overall rating of 5 / 5

great customer service

fantastic company and people service everything thank you top ten

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ellatracey12

mikethebike gave this product an overall rating of 5 / 5

very good

car insurance purchased as I have already my van with you and a very large investment

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

mikethebike

Barry gave this product an overall rating of 5 / 5

Mister

Easy to set up insurance policy, I felt was at good competitive price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Barry

Greyeyes5 gave this product an overall rating of 5 / 5

Young driver insurance

Looking for car insurance that I could also add my 20 year old daughter who has just passed her test cheapest of all with affordable monthly payments thank you

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Greyeyes5

Dan1986Norwich gave this product an overall rating of 3 / 5

Saved over a hundred pounds by retrieving new quote instead of renewing

Same old story, never accept the renewal price always retrieve new quotes. On the plus side, I always stay with Aviva as they are competitive and the app is handy. I just wish they repaid my loyalty each year by offering me their best price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
3 / 5
Value for money
5 / 5
Customer experience
2 / 5
Ease of purchase
3 / 5

Hi there, I'm sorry to hear you had to obtain a new quote rather than renewing. Normally a new business quote is more expensive than a renewal, if using all the same details and information. If with using all the same details a new business quote comes out cheaper with ourselves we would match it to the renewal. I'm glad you stayed with us and we were competitive again for you and great to hear you like the app. If you have more than one product with us you would be entitled to a multi product discount. Many Thanks

Nat, Aviva Social Media Team

Dan1986Norwich

Rick gave this product an overall rating of 3 / 5

Easy

Car insurance Cover was quick and easy to arrange.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Rick

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