Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

GreenGirly gave this product an overall rating of 1 / 5

Jump Through Hoops

To produce a printed copy of the Aviva Car Insurance via the Internet took endurance. Constantly repeating personal details with the conclusion by Aviva that the Help Desk needed Help! My regret for using Aviva for a simple car insurance policy is a constant reminder of how my previous insurers were so extremble good at what they did.

By:
Gender:
Female
Age:
65 or over

It's a shame that accessing documents was so difficult for you. I've sent you an email to get the error resolved

Katie, Aviva Online Support Team

GreenGirly

Cullis gave this product an overall rating of 5 / 5

Professional approach

I bought comp motor insurance at a competitive price and was dealt with in a professional manerq

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Cullis

Jojo gave this product an overall rating of 5 / 5

Brilliant customer service

I had only just changed insurers to Aviva, after 20 years of accident free motoring, when unfortunately I had to make a claim.They couldn’t have been more helpful. The first words were enquiring about my welfare , then follow up emails, all so easy to register a claim. My car will be repaired at my convenience and will be collected from any address I chose, and brought back again also. Marvellous , so glad I changed, you get what you pay for !

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jojo

massi gave this product an overall rating of 4 / 5

ramprep

car insurance very good price will see what they are like if i have to claim

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

massi

West gave this product an overall rating of 5 / 5

Accident claim

I had a bump in the car in the early evening. Luckily both parties were unhurt. My call to Aviva was reassuring, factual and I spoke to someone who was calm and knowledgeable - this helped as I was shaken by what had happened. My subsequent calls to car hire, recovery etc were all with people who also took the time to ask how I was. This is exactly the approach that is required when you are in a state of shock. My claim was dealt with swiftly and locally. I got my car back shining clean and looking amazing. Thank you for the quick, courteous and helpful manner you convey when dealing with your customers.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

West

Baldy gave this product an overall rating of 4 / 5

Easy Internet forms

We bought car insurance for two cars. We have not had to use the insurance service yet but the applying for cover was easy to u derstand.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Baldy

Jolean gave this product an overall rating of 3 / 5

Difficult to tell

The system was efficient and there was a chat line available. The insurance was set up quickly and easily. However, I would like to be able to talk to someone who can give advice whether verbally or via chat line. Although I hope not to make have to make a claim - this would be the time to ask for a rating of the insurance.

I would recommend Aviva to a friend

By:

Hi there,I'm glad the process was efficient for you. Were here to help! Claims are i open 24/7 and customer service open usual business hours. Can contact us on twitter too! @AvivaUKSupport Many thanks

Will, Aviva Social Media Team

Jolean

SSUZKHAN gave this product an overall rating of 1 / 5

Poor worse level of customer service

Whilst stationary my car was hit in the rear by another driver. I was told by the aviva call handler that I would have to pay the access because the driver dint leave the name or telephone number despite having the number plate. I logged the call with the police they said aviva were obliged to contact the MIB but due to the cost they wouldn't. Luckily the driver called there insurance and reported this accident and I was able to resolve the issue.

By:
Gender:
Female
Age:
35 to 44
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

I'm sorry to hear of the trouble you have had with your claim, I would like to look into this further and if possible log a complaint on your behalf about the service you received. For me to do that can you please email the full details along with your policy number and full name to social@aviva.com Many thanks

Will, Aviva Social Media Team

SSUZKHAN

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