Overall rating
This product has been awarded an overall rating of from 2740 customer reviews
Rating breakdown
2740 reviews
- 5 stars awarded by 1215 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 73 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
gelu8888 gave this product an overall rating of
Professional services!
27/03/2019
Quick and professional services! This is all I need. Nice platform and application.
I would recommend Aviva to a friend
- By:
- gelu8888
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
gelu8888
TOPPO gave this product an overall rating of
Very helpfull member of the AVIVA TEAM , organisied my car insurance
27/03/2019
I required to update my car insurance as I have changed my vehicle, I can not be bothered with spending much time comparing, I have used AVIVA before and hope to use for my property insurance. Without any names the team member that answered my phone call was very helpful, I could hear and understand his very PLAIN ENGLISH, information provided. Many thanks to that team MEMBER
I would recommend Aviva to a friend
- By:
- TOPPO
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
TOPPO
fatz gave this product an overall rating of
great service.
26/03/2019
Great customer service and price very competitive.
I would recommend Aviva to a friend
- By:
- fatz
- Gender:
- Female
- Age:
- 17 to 24
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
fatz
mjh2579 gave this product an overall rating of
Great customer service
26/03/2019
Car insurance very happy with the quote i was given Will use again without hesitation
I would recommend Aviva to a friend
- By:
- mjh2579
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
mjh2579
Gill gave this product an overall rating of
Really easy process online
26/03/2019
Car insurance - the online process is really simple and quick - and well priced with a range of options
I would recommend Aviva to a friend
- By:
- Gill
- Gender:
- Female
- Age:
- 55 to 64
Gill
Thomas gave this product an overall rating of
Good Value early days yet
25/03/2019
This insurance appears better value compared to my existing car insurance. You can only judge the policy when you have to make a claim
I would recommend Aviva to a friend
- By:
- Thomas
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 4 / 5
Thomas
Np62 gave this product an overall rating of
Easy to use
25/03/2019
Easy to use simple to see various option of cover abd costs
I would recommend Aviva to a friend
- By:
- Np62
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Np62
Gina4Square gave this product an overall rating of
Offered very competitive pricing without loss of benefits.
25/03/2019
Car Insurance much better value (like for like) than renewal quoted by previous insurer that I'd been with for a number of years. What price loyalty???? I am currently happy with the service provided by AVIVA.
I would recommend Aviva to a friend
- By:
- Gina4Square
- Gender:
- Female
- Age:
- 65 or over
Gina4Square