Overall rating
This product has been awarded an overall rating of from 3049 customer reviews
Rating breakdown
3049 reviews
- 5 stars awarded by 1457 reviewers
- 4 stars awarded by 326 reviewers
- 3 stars awarded by 70 reviewers
- 2 stars awarded by 44 reviewers
- 1 stars awarded by 76 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Gaga gave this product an overall rating of
Bought car insurance grest p
09/03/2019
Bought car insurance great price very competitive bought extra add ons worth while
I would recommend Aviva to a friend
- By:
- Gaga
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Gaga
mrshugandmag gave this product an overall rating of
Very professional
08/03/2019
Having been with Kwik Fit for many years, they ceased car insurance and placed us with another Insurer which did not suit us due to inflated price. We then contacted Aviva who currently insure our house to find that their speedy quote was very acceptable to us. They asked us to submit proof of 'no claims discount' which we had from Kwik Fit at 9+ years (their maximum) with Aviva being 15+ years. A problem? not at all. The good folk at Kwik Fit informed us to contact Aviva with permission to call them and we duly did. Aviva then explained that they would contact Kwik Fit and sent us an email shortly. Lo and behold a few minutes later an email arrives from Aviva to say that all was in order, no further action required from us and thanked us for their custom. Hard to believe how easy it was to switch to Aviva but it was and they deserve a big thank you from us.
I would recommend Aviva to a friend
- By:
- mrshugandmag
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
I'm very happy to hear it was a smooth and easy process for you to get set up with our car insurance. As you have home insurance with us already, you would also have had up to 20% off the car insurance, and you are entitled to discounts on many other Aviva products as an existing customer. I will pass your feedback on to everyone who helped - and thanks from us for choosing us!
Yannis, Aviva Web Team
mrshugandmag
ellatracey12 gave this product an overall rating of
great customer service
08/03/2019
fantastic company and people service everything thank you top ten
I would recommend Aviva to a friend
- By:
- ellatracey12
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
ellatracey12
mikethebike gave this product an overall rating of
very good
07/03/2019
car insurance purchased as I have already my van with you and a very large investment
I would recommend Aviva to a friend
- By:
- mikethebike
- Gender:
- Male
- Age:
- 65 or over
mikethebike
Barry gave this product an overall rating of
Mister
07/03/2019
Easy to set up insurance policy, I felt was at good competitive price
I would recommend Aviva to a friend
- By:
- Barry
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Barry
Greyeyes5 gave this product an overall rating of
Young driver insurance
07/03/2019
Looking for car insurance that I could also add my 20 year old daughter who has just passed her test cheapest of all with affordable monthly payments thank you
I would recommend Aviva to a friend
- By:
- Greyeyes5
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Greyeyes5
Dan1986Norwich gave this product an overall rating of
Saved over a hundred pounds by retrieving new quote instead of renewing
07/03/2019
Same old story, never accept the renewal price always retrieve new quotes. On the plus side, I always stay with Aviva as they are competitive and the app is handy. I just wish they repaid my loyalty each year by offering me their best price.
I would recommend Aviva to a friend
- By:
- Dan1986Norwich
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 3 / 5
- Value for money
- 5 / 5
- Customer experience
- 2 / 5
- Ease of purchase
- 3 / 5
Hi there, I'm sorry to hear you had to obtain a new quote rather than renewing. Normally a new business quote is more expensive than a renewal, if using all the same details and information. If with using all the same details a new business quote comes out cheaper with ourselves we would match it to the renewal. I'm glad you stayed with us and we were competitive again for you and great to hear you like the app. If you have more than one product with us you would be entitled to a multi product discount. Many Thanks
Nat, Aviva Social Media Team
Dan1986Norwich
Rick gave this product an overall rating of
Easy
06/03/2019
Car insurance Cover was quick and easy to arrange.
I would recommend Aviva to a friend
- By:
- Rick
- Gender:
- Male
- Policy features and benefits
- 3 / 5
- Value for money
- 3 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Rick