Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

Np62 gave this product an overall rating of 5 / 5

Easy to use

Easy to use simple to see various option of cover abd costs

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Np62

Gina4Square gave this product an overall rating of 5 / 5

Offered very competitive pricing without loss of benefits.

Car Insurance much better value (like for like) than renewal quoted by previous insurer that I'd been with for a number of years. What price loyalty???? I am currently happy with the service provided by AVIVA.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Gina4Square

Stefan gave this product an overall rating of 5 / 5

Great services

i make contract insurence for my car and i am very satisfied about AVIVA services .its make easy .everything is online,very fast and cheap price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Stefan

Hillbilly gave this product an overall rating of 5 / 5

Hillbilly

Avivaplus motor insurance , simple online application, 3 alternative levels of cover, so depending on your personal requirements Avilva are able to offer you an extremely competitive quote purchase online with immediate cover or plan for a future date, the quote remains fixed for 60 days ..

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
2 / 5
Ease of purchase
5 / 5

Hillbilly

MrsC gave this product an overall rating of 5 / 5

Great value, saved hundreds!

searched online, thought price was an error, so called, no price was correct, - saved hundreds. Will check before renewing any policy with other insurers.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MrsC

Roadrunner gave this product an overall rating of 5 / 5

Simple

Remember Aviva is not on a comparison website , so they don't pay commission to these websites , which will be factored into the price you pay . Imagine my pleasant surprise when I found out that Aviva's quote was cheaper than any comparison website . Answer all questions totally honestly and it's a very quick process . Then add in the free instalment plan . I had a query and the phone was answered quickly and courteously . So far it's a case of what's not to like ?

I would recommend Aviva to a friend

By:
Age:
55 to 64

Roadrunner

Anna17 gave this product an overall rating of 5 / 5

Good customer service

AvivaPlus policy purchased. Very comprehensive cover and competitive pricing, beat my renewal quote which was still pretty good. Like the benefit of being able to pay monthly interest free, big selling point as I usually pay in one go! Will also look to add other family vehicles as and when

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Anna17

lofty gave this product an overall rating of 5 / 5

Mr A Jones

I purchased my car insurance with Aviva, I found the person I dealt with friendly,helpful and very professional, I also saved over two hundred pounds for the same amount of cover, what's not to like.???

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

lofty

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