Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3439 customer reviews

Kayh gave this product an overall rating of 5 / 5

Value for money

Car insurance Easy to apply for online beat prices on the comparison sites. Excellent value for money

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54

Kayh

nonickname gave this product an overall rating of 5 / 5

Great customer service

I have bought Motor Insurance from you and was very pleased with the service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

nonickname

goodthen gave this product an overall rating of 5 / 5

Motor Insurance

I bought car insurance from Aviva, and it was so straight forward and a pleasure, best deal I found.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

goodthen

Bazza25 gave this product an overall rating of 5 / 5

great service

car insurance good value for money from a reputable company, easy to use online service too

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bazza25

Slipperysamson gave this product an overall rating of 5 / 5

slipperysamson

Got a good deal and would expect the same when renewing in another year, the staff were very helpful and considerate and polite.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Slipperysamson

rollo gave this product an overall rating of 5 / 5

great service

Getting my car insurance was very easy to use and cheaper than Churchill by £150

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

rollo

Idonthaveanickname gave this product an overall rating of 3 / 5

Average performance

I bought car insurance. It was a pretty ordinary every day experience. It neither excited me nor impressed me. It was something which had to be done. Also, I cannot understand why Aviva should think I would want to advertise for them via this review without remuneration.

By:
Gender:
Male
Policy features and benefits
3 / 5
Value for money
2 / 5
Customer experience
2 / 5
Ease of purchase
2 / 5

Hi there, that's a shame you weren't impressed with our policy. I'm sure we have other products that you might be interested in, as you have an existing policy now you get 20% discount on most other policies! Log onto MyAviva and see what else we can offer here ➡ http://at.aviva.uk/Login

Will, Aviva Online Team

Idonthaveanickname

Hobgoblin gave this product an overall rating of 5 / 5

Easy to use

Bought car insurance and found the whole online experience very easy to use and to follow. Easy to upload documents (NCD,for example) without the lengthy wait for postal copies. Also had the ability to get hands on help from the live chat. Email received to confirm everything.

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hobgoblin

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