Overall rating
This product has been awarded an overall rating of from 3000 customer reviews
Rating breakdown
3000 reviews
- 5 stars awarded by 1423 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 40 reviewers
- 1 stars awarded by 75 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Scoobie27 gave this product an overall rating of
car insurance
06/03/2019
Excellent service many thanks. Will recommend friends and family.
I would recommend Aviva to a friend
- By:
- Scoobie27
- Gender:
- Male
- Age:
- 65 or over
Scoobie27
JamieW gave this product an overall rating of
Computer says no
06/03/2019
Great online process to purchase car insurance, felt rewarded for having an exsiting policy. Coming off a company car scheme, the process my company employs to issue 'car history' didn't match exactly to what aviva needed. Call centre person had no authority to be flexible, rather than the 2 years I would have accepted 1 year as a compromise - but left with 0 years NCB because the computer said NO. Come on Aviva empower your employees to make some small decisions and give customers an experience they will delight in, rather than say only went there because of the price - that doesn't differentiate for long!!
I would recommend Aviva to a friend
- By:
- JamieW
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 2 / 5
- Ease of purchase
- 4 / 5
JamieW
Lincolnshirelad gave this product an overall rating of
Fairly easy process
06/03/2019
I have recently bought a new car insurance policy from Aviva and have never dealt before. The price and policy cover was an improvement over my previous provider of five years. It seems customer loyalty and making no claims other than a windshield count for very little! I do hope my new policy with Aviva is mutually beneficial and that at renewal the price and terms are again favorable.
I would recommend Aviva to a friend
- By:
- Lincolnshirelad
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Lincolnshirelad
JigFettler gave this product an overall rating of
Motor insurance switch to Aviva
06/03/2019
Best deal out there! Plus excellent advisers to talk to. Simple.
I would recommend Aviva to a friend
- By:
- JigFettler
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
JigFettler
pongo gave this product an overall rating of
Helpful,professional and friendly service.
06/03/2019
car insurance,well explained and at a cost that I moan about but not as much as the others!
I would recommend Aviva to a friend
- By:
- pongo
- Gender:
- Male
- Age:
- 65 or over
pongo
Stevo gave this product an overall rating of
Very Impressed
05/03/2019
I recently purchased Motor Insurance from Aviva having been recommended it by a friend. The website and on-line application was straightforward and so easy to use, it sort of seemed to do a lot of the work for you and as a result the process is easy and speedy. It is also easy to modify your quote and see the change in Premium. When compared with the renewal from my usual Insurers I saved circa twenty percent per annum on a like - for - like basis.
I would recommend Aviva to a friend
- By:
- Stevo
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Stevo
Holty1968 gave this product an overall rating of
Motor insurance
05/03/2019
Great friendly customer service no other insurance company could touch Avivas quote
I would recommend Aviva to a friend
- By:
- Holty1968
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Holty1968
dwstub gave this product an overall rating of
Competative
05/03/2019
Although the pricing is competative, the whole processes is let down a little by the overwritten emails they look like a screen shot that's been overwritten, not always easy to decipher. Hence one star deleted. The quote process is easy and straightforward. Recommended on pricing and choice of options.
I would recommend Aviva to a friend
- By:
- dwstub
- Gender:
- Male
- Age:
- 65 or over
Thanks for taking the time to leave your feedback for us. Very glad to hear that we are competitive for you this year, and I have passed on your feedback in regards to the clarity of the emails. Kind regards
John, Aviva Online Support Team
dwstub