Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3000 customer reviews

Rating breakdown

3000 reviews

  • 5 stars awarded by 1423 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 40 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3000 customer reviews

Scoobie27 gave this product an overall rating of 5 / 5

car insurance

Excellent service many thanks. Will recommend friends and family.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Scoobie27

JamieW gave this product an overall rating of 3 / 5

Computer says no

Great online process to purchase car insurance, felt rewarded for having an exsiting policy. Coming off a company car scheme, the process my company employs to issue 'car history' didn't match exactly to what aviva needed. Call centre person had no authority to be flexible, rather than the 2 years I would have accepted 1 year as a compromise - but left with 0 years NCB because the computer said NO. Come on Aviva empower your employees to make some small decisions and give customers an experience they will delight in, rather than say only went there because of the price - that doesn't differentiate for long!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
2 / 5
Ease of purchase
4 / 5

JamieW

Lincolnshirelad gave this product an overall rating of 4 / 5

Fairly easy process

I have recently bought a new car insurance policy from Aviva and have never dealt before. The price and policy cover was an improvement over my previous provider of five years. It seems customer loyalty and making no claims other than a windshield count for very little! I do hope my new policy with Aviva is mutually beneficial and that at renewal the price and terms are again favorable.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Lincolnshirelad

JigFettler gave this product an overall rating of 5 / 5

Motor insurance switch to Aviva

Best deal out there! Plus excellent advisers to talk to. Simple.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JigFettler

pongo gave this product an overall rating of 5 / 5

Helpful,professional and friendly service.

car insurance,well explained and at a cost that I moan about but not as much as the others!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

pongo

Stevo gave this product an overall rating of 5 / 5

Very Impressed

I recently purchased Motor Insurance from Aviva having been recommended it by a friend. The website and on-line application was straightforward and so easy to use, it sort of seemed to do a lot of the work for you and as a result the process is easy and speedy. It is also easy to modify your quote and see the change in Premium. When compared with the renewal from my usual Insurers I saved circa twenty percent per annum on a like - for - like basis.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Stevo

Holty1968 gave this product an overall rating of 5 / 5

Motor insurance

Great friendly customer service no other insurance company could touch Avivas quote

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Holty1968

dwstub gave this product an overall rating of 4 / 5

Competative

Although the pricing is competative, the whole processes is let down a little by the overwritten emails they look like a screen shot that's been overwritten, not always easy to decipher. Hence one star deleted. The quote process is easy and straightforward. Recommended on pricing and choice of options.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Thanks for taking the time to leave your feedback for us. Very glad to hear that we are competitive for you this year, and I have passed on your feedback in regards to the clarity of the emails. Kind regards

John, Aviva Online Support Team

dwstub

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