Overall rating
This product has been awarded an overall rating of from 2741 customer reviews
Rating breakdown
2741 reviews
- 5 stars awarded by 1215 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Edward gave this product an overall rating of
Really easy experience no stress
25/03/2019
Insurance for my commercial van tried getting quotes from comparison sites but ended up with the best quote direct with Aviva
I would recommend Aviva to a friend
- By:
- Edward
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Edward
dcmawson gave this product an overall rating of
Great
25/03/2019
Very happy with Aviva. The policy fits my needs. Customer service has been good. I love the app.
I would recommend Aviva to a friend
- By:
- dcmawson
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
dcmawson
Morag gave this product an overall rating of
Good service
24/03/2019
Good service from call agent and best of all good price for Multi Car Insurance. Easy to deal with and set up
I would recommend Aviva to a friend
- By:
- Morag
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Morag
Vimpto gave this product an overall rating of
Excellent policy
24/03/2019
I have purchased a motor insurance. I was so pleased I'd arranged a quote it was much cheaper than my old insurer but with the same cover
I would recommend Aviva to a friend
- By:
- Vimpto
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Vimpto
Rolo gave this product an overall rating of
Great customer service
24/03/2019
Car insurance for the second time now I had a very good experience first time so I purchased again.
I would recommend Aviva to a friend
- By:
- Rolo
- Gender:
- Male
- Age:
- 35 to 44
Rolo
Linda gave this product an overall rating of
Happy customer
24/03/2019
I purchased car insurance with Aviva. I am very impressed with their professionalism and polite and efficient service. Many Thanks
I would recommend Aviva to a friend
- By:
- Linda
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Linda
yatesy gave this product an overall rating of
efficient
24/03/2019
I bought car insurance at a competitive price . Quick and efficient
I would recommend Aviva to a friend
- By:
- yatesy
- Gender:
- Male
- Age:
- 55 to 64
yatesy
Tinkerbell gave this product an overall rating of
Easy insurance
24/03/2019
We bought car insurance. We decided to but a car but needed to quickly put insurance in place - we had a week between purchase and delivery. The web page site was easy to use and very straight forward. I found it simple and responsive giving me insurance very quickly and at a price I was happy to pay-thank you!
I would recommend Aviva to a friend
- By:
- Tinkerbell
- Age:
- 55 to 64
Tinkerbell