Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3025 customer reviews

Jackbiker gave this product an overall rating of 4 / 5

The right price and good website

You were not the cheapest but have strong brand recognition. The price and coverage was good. The website was easy to navigate. The monthly payment at no apparent extra cost!!! was attractive, but it pleased.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Jackbiker

Holiday gave this product an overall rating of 5 / 5

Great customer service. Very helpful

Car Insurance was very reasonable. Staff on the phone very helpful. Any questions very answered and understood.

I would recommend Aviva to a friend

By:
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Holiday

Nadir gave this product an overall rating of 5 / 5

Sikandar

Excelent service and best price . Ease of purchace and value of money. Would recommend a friend

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nadir

AnnieD gave this product an overall rating of 5 / 5

Good customer service

The online quote kept crashing but I got a very nice chap on the phone and he gave me the same price as on line. All done very smoothly.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

AnnieD

None gave this product an overall rating of 5 / 5

Quick and efficient

Bought both home and motor insurance. The quotation and service was quick and efficient and at a competitive price. Very good.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

None

koalajohnh gave this product an overall rating of 4 / 5

Very competitive

Fully comp car insurance for my wife - with zero no claims bonus

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
2 / 5
Ease of purchase
3 / 5

koalajohnh

Michael gave this product an overall rating of 5 / 5

Value!

Unbeateable prices and great cover. Easy to buy and uk call centre

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Michael

JohnF gave this product an overall rating of 5 / 5

JohnF

Excellent value for money and excellent cover. Would recommend Aviva for your car insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JohnF

Back to top