Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

Silvia gave this product an overall rating of 5 / 5

Good company

So far I am happy with Aviva.I am insured by them at 2 or third times now.Never was problem and quite cheap!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Silvia

Mezza gave this product an overall rating of 5 / 5

Continuing my custom wirh you

I've been with Aviva for many years and have to admit I didn't shop around to avoid the hassle. ...I recently changed my car so got several quotes but here I am again...simply because Aviva is simply the best on price and everything on offer. They ticked all the boxes. I rang up to sort my insurance deal and was helped by friendly polite and knowledgeable staff. So here's to another year.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mezza

Quantock gave this product an overall rating of 4 / 5

Service overall very good

Asked for multi-car insurance quotation based on my renewal premiums from elsewhere. Telephone help very good; the written details however took too long to arrive. Notwithstanding I was given confirmation by email and proceeded. Make a significant saving for the year.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Quantock

Boghopper1999 gave this product an overall rating of 5 / 5

Polite, efficient and knowledgeable

Having got prices from a comparison site I decided to try Aviva again, having been a customer two years previously. The price quoted was far better than the comparison site, and if I am honest I do like dealing directly.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Boghopper1999

Lopsided gave this product an overall rating of 5 / 5

Straightforward, easy application.

Insurance for my van - very happy with the quote and the quick and easy on line application. Definitely to be recommended.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lopsided

Jimmy gave this product an overall rating of 4 / 5

Good price

Good price just what I needed, easy to set up and deposit was good

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
1 / 5
Ease of purchase
4 / 5

Jimmy

Rippedoff gave this product an overall rating of 2 / 5

Poor NCB acceptance

Aviva failed to accept my no claims bonus from previous insurance with them after spending 2 years in Cyprus even though my cypriate ins company emailed me with proof pf no claims with them.15 years NCB, lost very poor.

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
4 / 5

It's unfortunate that we cannot accept NCD that is over 2 years old. I can see you've discussed this with the team, if we've failed to adequately explain the situation your response letter will detail your escalation rights.

Katie, Aviva Online Team

Rippedoff

95489chebetis gave this product an overall rating of 5 / 5

excellent

I purchased car insurance via the website. the whole experience was quick and easy the website was easy to navigate and I was particularly pleased to be given the option to receive my documents by post. The price covered all of my needs and was priced highly competitively particularly as Aviva is a well known brand there was also options to tailor the policy to any needs I have or may have in the future

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

95489chebetis

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