Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

KatO gave this product an overall rating of 5 / 5

Easy and affordable car insurance

We already have other types of insurance from Aviva, and during my last phone conversation with one of their extremely helpful representatives, I was alerted to the fact that Aviva also provides car insurance with extra benefits for those who already have a different policy with them. So, when my previous car insurance renewal arrived from one of the major car insurance providers in which my loyalty and accident-free driving over many years was not in the least rewarded, I switched to Aviva. It was also the fastest switch I have ever done as I could sort everything out online and the system immediately recognised my as one of their customers and gave me a great discount. My car insurance policy is now almost half of the previous one with more extras. Can't recommend Aviva enough! I cannot, however, comment on how they deal with claims as I have not had to claim anything.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

KatO

Caroline2412 gave this product an overall rating of 5 / 5

Signing up for more products!

I am already a Home Insurance and Life Insurance customer but when my car insurance renewal came through from another provider at over double the current years premium, I decided to see what Aviva could do for me. Once again they came up trumps and provided an excellent quote so I have now switched my car insurance as well. A company you can trust and one who gets things done if you do have a problem.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Caroline2412

Jonno gave this product an overall rating of 5 / 5

Easy to get car insurance quotw

I decided to shop around for the annual renewal of my car insurance. The online application form for Aviva was very straight forward and the quote I received provided good cover at a better price than my renewal with the old company. I accepted the cover but had to raise a query by telephone with Aviva. This was dealt with quickly and efficiently. Very impressive!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jonno

Bape gave this product an overall rating of 5 / 5

Impeccable customer service

Everything was explained thoroughly and clearly. I felt confident in the customer service as every question was answered confidently and everything possible was done to make me feel comfortable prior to purchasing the insurance. Would definitely recommend

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bape

Gaily1333 gave this product an overall rating of 5 / 5

Easy to apply

I'm a single female. The thought of sorting out insurance is daunting. So I tried a few insurances but Aviva were the easiest to complete. Best price and direct debit monthly no hassle plan.. I would highly recommend.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gaily1333

Alfie gave this product an overall rating of 5 / 5

Why I chose AvivaI

I chose Aviva because it was the cheapest car insurance quote I had.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Alfie

Brenda gave this product an overall rating of 1 / 5

Poor Service

I contacted you to say my car policy was not showing on my Aviva, that has now been sorted out, thank you. However I was promised at the same time that my policy would be posted 1st class as requested when the cover was originally taken out. It still hasn't arrived. My cover started on the 2nd of March and to still have no policy documents on the 18th is very poor. Please can they be sent Asap. Thank you.

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Thanks for your review and apologies you've yet to receive your documentation as promised. I have just emailed you now. Thanks

Rich, Aviva Social Media Team

Brenda

Madgolfer gave this product an overall rating of 5 / 5

Great price

Great car insurance very easy to set up and great price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Madgolfer

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