Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

arfurdent gave this product an overall rating of 5 / 5

very simple

straight forward to get a quote and buy, good price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

arfurdent

Rennie gave this product an overall rating of 5 / 5

Great customer service, I would recommend this company.

Car Insurance with breakdown cover but unbeknown to me at the time my new car came with cover. I got in touch with Aviva and spoke to Tom who provided excellent customer service and a refund was issued straight away.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rennie

biggles gave this product an overall rating of 5 / 5

happy with the quote and price.

changed my motor insurance as previous with other insurer increased . time to hunt around for a better deal / price / quote.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

biggles

Hibbi gave this product an overall rating of 5 / 5

brilliant service

great price and great service, My previous insurance would not insure my new car as it was a Import but Aviva would insure !!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hibbi

Chri gave this product an overall rating of 5 / 5

Good

Grate price good to deal with would definitely recommend

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Chri

Harlow gave this product an overall rating of 5 / 5

Good experience

I have van and home insurance with Aviva great deals

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Harlow

Chelle gave this product an overall rating of 4 / 5

Good value

Bought car insurance, good price for the features I wanted.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Chelle

Sean gave this product an overall rating of 5 / 5

Experience

I found the online system to be easy to use and had all the information I needed to make my decision about the cover I needed.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sean

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