Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

DavidP gave this product an overall rating of 4 / 5

My move to Aviva

I bought car insurance using the online facility. I spoke to an Aviva person as part of this process to clarify a few questions I had. This service was very efficient and helpful and the person I spoke with was very knowledgeable. I have since discovered that the payment for the insurance was taken on 21st August whearas the insurance wasn't due/ didn't start until 2nd September. This is a source of somewhat confusion for me and should have been explained to me at the time I took out the policy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Thanks for your review and apologies for the confusion around when the payment would be taken. The payment will always be within 48 hours regardless of the date the policy starts. This should have been given to you when going through the payment details. I will make sure this feedback is given to the agent you dealt with. Thanks

Natalie, Social Media

DavidP

Earl gave this product an overall rating of 4 / 5

Car insurance

For the last 13 years I have been driving a company car. All the insurance companies I spoke to would not give me any no claims bonus. Aviva have given me 5 years no claims bonus .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Earl

HazI gave this product an overall rating of 4 / 5

Very polite

Car insurance , very helpful and engaging will be recommending hope fully next year when we come to renew your price wi be right and we can keep on choosing AVIVA

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

HazI

Micky gave this product an overall rating of 5 / 5

Car Insurance

Just purchased car insurance. Ever so easy online, and very competitive price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Micky

Jeannie gave this product an overall rating of 5 / 5

Clear information with quote

Reasonable price. Clear information about what was covered, No pressure. Documents sent by post when required.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jeannie

Matthewbdg gave this product an overall rating of 4 / 5

Excellent customer support

I unfortunately had my van stolen in July and Aviva were quick to process the claim with incredibly helpful customer support advisors. Unfortunately their initial settlement offer which was paid within 24hrs was a little lower then where i thought the valuation was. Providing them with evidence, the engineer agreed that the settlement was a little lower then should have been and quickly reassessed the valuation, in line with my expectations. This was dealt with professionally and quickly rectified. Thank you Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

Matthewbdg

Stupot gave this product an overall rating of 5 / 5

Excellent Service

Professional and precise service. Telephone manner was superb, making the purchase easy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Stupot

willie gave this product an overall rating of 5 / 5

very good custom services

the web page so simple to follow the instructions,found it very easy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

willie

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