Overall rating
This product has been awarded an overall rating of from 3448 customer reviews
Rating breakdown
3448 reviews
- 5 stars awarded by 1749 reviewers
- 4 stars awarded by 412 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Rodders gave this product an overall rating of
Great web site
21/10/2018
I bought insurance for my new car. The web site was easy to follow, and uploading details such as ncd was simple enough
I would recommend Aviva to a friend
- By:
- Rodders
- Gender:
- Male
- Age:
- 65 or over
Rodders
Baxter gave this product an overall rating of
Car Insurance
21/10/2018
New buyer, already have life cover so discount online automatically given as website recognised my details.
I would recommend Aviva to a friend
- By:
- Baxter
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Baxter
alfi gave this product an overall rating of
very helpful and fully professional services
21/10/2018
car insurance which is 20 percent cheaper than others.
I would recommend Aviva to a friend
- By:
- alfi
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
alfi
Trish gave this product an overall rating of
Great customer service
20/10/2018
I bought car car insurance at an offordable price I don’t feel I was ripped off.
I would recommend Aviva to a friend
- By:
- Trish
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Trish
Gary gave this product an overall rating of
Macmillan
19/10/2018
Car insurance save 400.00 awesome to many companies not being competitive enough these days
I would recommend Aviva to a friend
- By:
- Gary
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Gary
Bahar gave this product an overall rating of
Best insurance company ever
19/10/2018
Great service.I am very satisfied. Hope will get similier service in future.
I would recommend Aviva to a friend
- By:
- Bahar
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 3 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bahar
cloughiepig gave this product an overall rating of
Easy to take out the policy, decent price
19/10/2018
I always use the comparison sites and on this occasion Aviva came out best value. Easy to take out the policy and I have confidence that Aviva are a reputable insurer.
I would recommend Aviva to a friend
- By:
- cloughiepig
- Gender:
- Male
- Age:
- 35 to 44
cloughiepig
tony gave this product an overall rating of
great customer service coupled with competitive charges. Who could wish for more?
18/10/2018
motor police personnel insurance home policy insurance
I would recommend Aviva to a friend
- By:
- tony
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
tony