Overall rating
This product has been awarded an overall rating of from 2742 customer reviews
Rating breakdown
2742 reviews
- 5 stars awarded by 1216 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Matt71 gave this product an overall rating of
More comprehensive than others
17/03/2019
I bought comprehensive car insurance. The reason I changed to Aviva from another leading company is because the Aviva policy allows me to drive other cars, for emergency's or frequent use. This also includes vans upto 3.5ton. For me this was the deciding factor as I sometimes need to drive my brothers van. Every other comprehensive quote I received didn't even include the ability to drive other cars let alone a van. I didn't mind paying a little bit more than I wanted, because I got the cover I needed for a reasonable price. Well done Aviva.
I would recommend Aviva to a friend
- By:
- Matt71
- Gender:
- Male
- Age:
- 45 to 54
Matt71
NigeB gave this product an overall rating of
Good customer service
17/03/2019
The Car insurance process was easy complete and very competitive.
I would recommend Aviva to a friend
- By:
- NigeB
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
NigeB
Pilly gave this product an overall rating of
Can It Last
16/03/2019
Motor Insurance to replace cover from an intransigent provider. Premium less than previous, albeit both presumably with an element of "sweetener" included, all will be revealed come renewal time. Otherwise slick and efficient although unable to boot up cover online (based on previously obtained quote).Once one was actually talking t o a real person- no problems.
I would recommend Aviva to a friend
- By:
- Pilly
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Pilly
Pwatty gave this product an overall rating of
Very competitive premium but web entry could be improved
16/03/2019
Purchased comprehensive insurance for Jaguar with breakdown insurance. Very competitive against other quotes including the current insurer. Not easy to go back to review and amend information (e.g. annual miles) and questions on payment method could be better explained.
I would recommend Aviva to a friend
- By:
- Pwatty
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 3 / 5
Pwatty
Maggy gave this product an overall rating of
Very helpful and informative
16/03/2019
Bought car insurance very competitive also now have household insurance and adding second car.
I would recommend Aviva to a friend
- By:
- Maggy
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Maggy
Bartycamp gave this product an overall rating of
Car Insurance
16/03/2019
Easy, informative and helpful call centre staff. Greatly improved on my previous quote, with a better level cover:-) No interest on instalment payments:-)
I would recommend Aviva to a friend
- By:
- Bartycamp
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bartycamp
Fred2477 gave this product an overall rating of
Kind on the wallet
16/03/2019
Shopped around and found cover very competitive for the type of car insurance I wanted to renew. Aviva also has plenty of good reviews. Like all insurance products the real test will be the renewal premiums on my two cars next year.
I would recommend Aviva to a friend
- By:
- Fred2477
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Fred2477
Sandi gave this product an overall rating of
Amazing customer service, polite and very helpful and answered all the questions I had , couldn't be happier with the service will highly recommend t
16/03/2019
I needed insurance , after a few days searching this company seemed better and cheaper so I opted to use it
I would recommend Aviva to a friend
- By:
- Sandi
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 3 / 5
- Value for money
- 3 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Sandi