Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3439 customer reviews

Bugsy gave this product an overall rating of 5 / 5

A pretty pleasant experience

I needed car insurance, looked around the market and settled on Aviva. Why ? they were helpful, pleasant and quick. The whole transaction went without a hitch and the price was very competitive too.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bugsy

Rodica gave this product an overall rating of 5 / 5

Easy and quick

Car insurance I've managed to solve very quickly and easily Been a nice experience

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rodica

Mannan gave this product an overall rating of 5 / 5

Easy online purchase

I recently switched to Aviva and it was a very easy online process. The customer service representative I spoke with before purchasing my insurance online was very friendly and helpful.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Mannan

LazrBeam gave this product an overall rating of 5 / 5

Great Purchasing Experience

I bought a comprehensive insurance for my car. I was especially happy with the great value as well as the simple process of purchasing it online.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LazrBeam

Rodders gave this product an overall rating of 4 / 5

Great web site

I bought insurance for my new car. The web site was easy to follow, and uploading details such as ncd was simple enough

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Rodders

Baxter gave this product an overall rating of 5 / 5

Car Insurance

New buyer, already have life cover so discount online automatically given as website recognised my details.

I would recommend Aviva to a friend

By:
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Baxter

alfi gave this product an overall rating of 5 / 5

very helpful and fully professional services

car insurance which is 20 percent cheaper than others.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

alfi

Trish gave this product an overall rating of 5 / 5

Great customer service

I bought car car insurance at an offordable price I don’t feel I was ripped off.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Trish

Back to top