Overall rating
This product has been awarded an overall rating of from 3439 customer reviews
Rating breakdown
3439 reviews
- 5 stars awarded by 1740 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 81 reviewers
- 2 stars awarded by 47 reviewers
- 1 stars awarded by 85 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Bugsy gave this product an overall rating of
A pretty pleasant experience
23/10/2018
I needed car insurance, looked around the market and settled on Aviva. Why ? they were helpful, pleasant and quick. The whole transaction went without a hitch and the price was very competitive too.
I would recommend Aviva to a friend
- By:
- Bugsy
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bugsy
Rodica gave this product an overall rating of
Easy and quick
22/10/2018
Car insurance I've managed to solve very quickly and easily Been a nice experience
I would recommend Aviva to a friend
- By:
- Rodica
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 3 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Rodica
Mannan gave this product an overall rating of
Easy online purchase
22/10/2018
I recently switched to Aviva and it was a very easy online process. The customer service representative I spoke with before purchasing my insurance online was very friendly and helpful.
I would recommend Aviva to a friend
- By:
- Mannan
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Mannan
LazrBeam gave this product an overall rating of
Great Purchasing Experience
21/10/2018
I bought a comprehensive insurance for my car. I was especially happy with the great value as well as the simple process of purchasing it online.
I would recommend Aviva to a friend
- By:
- LazrBeam
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
LazrBeam
Rodders gave this product an overall rating of
Great web site
21/10/2018
I bought insurance for my new car. The web site was easy to follow, and uploading details such as ncd was simple enough
I would recommend Aviva to a friend
- By:
- Rodders
- Gender:
- Male
- Age:
- 65 or over
Rodders
Baxter gave this product an overall rating of
Car Insurance
21/10/2018
New buyer, already have life cover so discount online automatically given as website recognised my details.
I would recommend Aviva to a friend
- By:
- Baxter
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Baxter
alfi gave this product an overall rating of
very helpful and fully professional services
21/10/2018
car insurance which is 20 percent cheaper than others.
I would recommend Aviva to a friend
- By:
- alfi
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
alfi
Trish gave this product an overall rating of
Great customer service
20/10/2018
I bought car car insurance at an offordable price I don’t feel I was ripped off.
I would recommend Aviva to a friend
- By:
- Trish
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Trish