Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3009 customer reviews

Rating breakdown

3009 reviews

  • 5 stars awarded by 1431 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3009 customer reviews

gynnless gave this product an overall rating of 4 / 5

motor insurance

i brought my motor insurance from this company as they were cheaper than the previouse company I was with

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

gynnless

Roxy gave this product an overall rating of 5 / 5

Easy to purchase

I found the website easy to navigate. I purchased a multi car insurance which attracted a good discount. I was more than happy with the combined price for very good cover. None of the other quotes, individually or multi car were as competitive as Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Roxy

granny51 gave this product an overall rating of 5 / 5

Car Insurance purchase

I recently tried to purchase Aviva car insurance online but was unable to complete, so had to phone the contact number. I was answered by an extremely helpful and knowledgeable employee. I took out the premier insurance which offers so much more than most car insurance policies. The price was much cheaper than similar policies and the service I received was first class. Would highly recommend giving Aviva a try.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

granny51

MelM gave this product an overall rating of 5 / 5

Great customer service & communication.

Purchased car insurance , good quote , clear website , great communication and helpful staff when I had a query . Would highly recommend .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MelM

Customer1 gave this product an overall rating of 1 / 5

Poor Service and Informaiton

The entire process of taking out a motor insurance policy with Aviva has been best with problems and issues. The simplest of tasks has been made quite difficult by their IT systems, their processes and rules - which are there to benefit them , not the customer. I have been given incorrect information to a very specific question which means I have a policy unsuited to my needs. Now I have received emails from the Aviva team - asking me to call them to answer their questions - why am I being forced to bear the cost of the call? Overall - not impressed

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

I'm sorry to see that you are unhappy with the level of service you have recently received. I have managed to locate your policy and I can see we have a team looking in to your concerns and this should be swiftly resolved for you. Thank you for taking the time to provide us with your valued feedback.

Mike, Aviva Online Team

Customer1

Debz gave this product an overall rating of 5 / 5

CAR INSURANCE

Recently bought car insurance online. Website amazingly easy to navigate. Straightforward questions and insurance quote very competitive.

I would recommend Aviva to a friend

By:
Gender:
Female

Debz

Emmaj gave this product an overall rating of 5 / 5

Great services

I have policies with Aviva, ranging from house insurance, life insurances and car insurance . Their customer service has always been excellent, premiums are very affordable for my circumstances but I have all the reassurance that I'm covered with multiple covers. Highly recommend using Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Emmaj

Kestrel gave this product an overall rating of 5 / 5

Very Easy to Set up our Multi Car Insurance

The web site was straight forward and clear and showed how much each 'extra' would cost should it be required. Also showed the premium for each vehicle and then showed the multicar discount applied all very clear. Paperwork arrived as requested, again all clear and precise and last but not least the premium was very attractive!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kestrel

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