Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

AudiA3 gave this product an overall rating of 5 / 5

Motor Insurance including a Learner driver

I wanted to add my daughter and son-in-law to my insurance, my daughter is a learner and son-in-law an experienced driver. My existing provider quoted a heavily increased premium so I got a quote from Avivia, downloaded the Aviva Drive app and got a good discount after my 250 mile assessment.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

AudiA3

Sandy gave this product an overall rating of 5 / 5

Easy on line

Car insurance. The web site was very easy to use. All the information I needed was easily accessible and the quote was almost instantaneous. It was also considerably less than some others. I sent the ncd information requested by post and the reply was received two days later. Excellent service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sandy

Benny gave this product an overall rating of 5 / 5

Easy process

Bought multi car insurance, easy to get price and this year price was favourable. Previous years quote was way out but tried again due to the service Aviva offer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Benny

Aldershot0705 gave this product an overall rating of 5 / 5

Great price

Comprehensive car insurance for a Nissan Quashai. Purchased this insurance after being quoted 5000 by company I was already with Aviava came in at just over 1500

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Aldershot0705

jwyuen gave this product an overall rating of 5 / 5

Fast and efficient service

I completed my car insurance purchase online in a few minutes. No need to follow up through email or phone call by agent. That’s great! Price was very competitive. It’s even better than the suggestions provided by some online compare websites.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

jwyuen

stiggysawdust gave this product an overall rating of 3 / 5

Easy to buy

Website easy to use and get a quote for motor insurance. Quote was fairly competitive and buying the insurance was easy. May well deserve 5 stars but will not know for 12 months as we have not had any communications. Hopefully it will stay that way. See you in 12 months.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Ease of purchase
5 / 5

stiggysawdust

PB89 gave this product an overall rating of 5 / 5

Easy, efficient, hasselfree

As an existing Aviva customer, I was able to access car insurance easily and for my loyalty rewarded with a discount, which was really handy! The process was easy, hasselfree, and all done online.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34

PB89

Craig gave this product an overall rating of 1 / 5

poor customer service

I have cancelled the claim through you and gone direct to the third party AXA (who were excellent) and the fact that you sent me this review about the claim that should no longer exist as it was cancelled shows poor customer service. No doubt it was computer generated and out of your control, again demonstrating a lack of understanding, communicating and listening to the customer. If you require further information please contact me on my mobile.

By:
Ease of claims process
1 / 5
Speed of resolution
5 / 5
Customer experience
1 / 5
Fairness
1 / 5

I'm sorry to see that you have not received the usual high level of service that we aim to provide our customers. I am liaising with our claims team to investigate what has happened and a member of the team will be in touch with you directly to address your concerns. Thank you for taking the time to provide us with your valued feedback.

Mike, Aviva Online Team

Craig

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