Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

Phil gave this product an overall rating of 3 / 5

Partly excellent and partly poor

The initial contact and the obtaining of a quote was excellent. However, after providing proof of “No Claims” the department dealing with this never read the complete letter stating the actual no claims I had. There only read the opening short paragraph and went ahead and took 4 years off my bonus! It took me 15 mins on the phone to try and sort this out - the individual dealing with the the call was curteous and dealt with it well - it was changed but I had no apology and/or acceptance of the fact that the no claims department never completely read the letter. In fact they stated, in email, that I claimed 4 years and they would give me 8 years, after the call - this is totally wrong. The outcome after the call was that it was dealt with but sholuld never had happened. Hence my partly poor.

I would recommend Aviva to a friend

By:
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

Phil

Aurash gave this product an overall rating of 5 / 5

Great

I have buyed insurance from Aviva with a preety good price and all was verry easy and fast .. thank you !

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Aurash

Beanie gave this product an overall rating of 5 / 5

Great price!

I purchased my car insurance because of the good price quoted. I am an elderly driver and price and clear information of what I am buying is paramount.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Beanie

Archbarch gave this product an overall rating of 5 / 5

very pleasant member of staff. So helpful and efficient. Promised to ring me back and did so with all the answeres.

Car insurance and home insurance which was most competitive. Also very helpful staff.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Archbarch

Jay11 gave this product an overall rating of 5 / 5

Excellent

Chose my insurance online, it was so simple to do with Aviva, so easy to select what I wanted, their Web site was set up to make things simple. I liked the way the extras you can choose, all had the prices beside them, so the customer can add what they want and keep to a certain budget if needed. Nothing is hidden

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jay11

Twinkle gave this product an overall rating of 5 / 5

New customer

The whole process on line was easy and a competitive price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Twinkle

McLindsay gave this product an overall rating of 3 / 5

Great price, not so good reviewing my NCD

Bought Comp cover for new car at a very competitive price. Having insured with Aviva in the past, I always include them in my search. Just disappointed that when asked for NCD info, they didn’t read the email I sent and I had to make a needless phone call. Having said that Aviva were very helpful and resolved the issue very quickly and courteously

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

McLindsay

Bill gave this product an overall rating of 4 / 5

Good cover at a good price

I have purchased Comprehensive Car Insurance with the cover I want

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Bill

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