Overall rating
This product has been awarded an overall rating of from 3448 customer reviews
Rating breakdown
3448 reviews
- 5 stars awarded by 1749 reviewers
- 4 stars awarded by 412 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Mama27 gave this product an overall rating of
Excellent value for money
07/10/2018
MSE recommended Aviva. After trawling through comparison sites it was by far the best value for money and as an existing customer I received discount which was an added bonus. I applied online and the website is easy to navigate. I had a query and it was resolved easily by using the online chat.
I would recommend Aviva to a friend
- By:
- Mama27
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mama27
Shaz gave this product an overall rating of
Good Price
06/10/2018
Great customer service and good price when compared with other company’s
I would recommend Aviva to a friend
- By:
- Shaz
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Shaz
Cazza gave this product an overall rating of
Great value
05/10/2018
Very happy with the quote and found the website really easy to navigate
I would recommend Aviva to a friend
- By:
- Cazza
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Cazza
Caraway gave this product an overall rating of
Helpful customer services
03/10/2018
Bought car insurance and breakdown cover. Customer service representative was very helpful but although I have provided proof of no claims discount I keep getting reminders to provide it!
I would recommend Aviva to a friend
- By:
- Caraway
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Thanks for taking the time to provide us with your feedback. Sorry to hear you've continued receiving reminders after sending proof of no claims. I had a look at the policy and it seems to all be sorted now.
Yannis, Aviva Online Team
Caraway
nivram gave this product an overall rating of
swift easy and stress free
02/10/2018
although i cancelled the claim, due to a £350 excess , i recieved a call from the claims adviser the next day, i told him that i could bufff out the paint marks, and we agreed to cancle the claim. every help was offered, many thanks graham
I would recommend Aviva to a friend
- By:
- nivram
- Gender:
- Male
- Age:
- 65 or over
- Ease of claims process
- 5 / 5
- Speed of resolution
- 5 / 5
- Customer experience
- 5 / 5
- Fairness
- 5 / 5
nivram
kw1980 gave this product an overall rating of
Great service
02/10/2018
I made a car insurance and it works very easy over the phone and online. Great service. top
I would recommend Aviva to a friend
- By:
- kw1980
- Gender:
- Female
- Age:
- 35 to 44
kw1980
Oscar gave this product an overall rating of
The best you can find.
02/10/2018
Aviva has the best value for money. They only should permit to bring the voluntary excess to zero.
I would recommend Aviva to a friend
- By:
- Oscar
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Oscar
grandad gave this product an overall rating of
excellent service Aviva rep very efficient and pleasant, had all the answers ready and made the process smooth and clear with no misunderstanding
01/10/2018
bought multi car comprehensive insurance which is a return to Aviva after having a year away but being continually concerned and not having the same confidence in the alternative insurer. Decision to change made simple by the cost of the renewal. The Aviva quote was legitimately compiled and not adjusted to just undercut the existing policy. Haven't been able to get the drive app to record satisfactorily yet but will continue to try however still happy to be back
I would recommend Aviva to a friend
- By:
- grandad
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
grandad