Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

Bazza gave this product an overall rating of 5 / 5

Good service

Easy process, no problems, helpful staff. Would definitely recommend

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bazza

Boomtastic gave this product an overall rating of 5 / 5

Easy and cheap can't complain about that.

Insurance for my pick up. Was quick and easy happy with the value for money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Boomtastic

Port gave this product an overall rating of 5 / 5

Best insurance company and excellent customer service

I bought a car insurance, very cheap as compared to numerous websites visited. No upfront payment or deposit but flexible equal monthly payments and very excellent customer service received from the agent who dealt with me.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Port

Philfish gave this product an overall rating of 5 / 5

Simple website

The Aviva website was the easiest to navigate that I have ever encountered. Start to finish took less than 15minutes

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Philfish

Tezza gave this product an overall rating of 4 / 5

Good review

Car insurance very helpful throughout the call and felt very at ease

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Tezza

BigAl gave this product an overall rating of 4 / 5

Easy experience

Motor insurance policy, easy to use website and a good discount for having other Aviva products

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BigAl

JMac gave this product an overall rating of 4 / 5

Competitive price

Very pleased with my quote from Aviva car insurance, cheaper quote than anywhere else by a significant amount. Helps that I have another policy with them. Would recommend.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JMac

GandJ gave this product an overall rating of 4 / 5

Local call centres a plus

Car insurance Easy helpful service to set up my policy

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

GandJ

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