Overall rating
This product has been awarded an overall rating of from 3009 customer reviews
Rating breakdown
3009 reviews
- 5 stars awarded by 1431 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 75 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Philfish gave this product an overall rating of
Simple website
22/02/2019
The Aviva website was the easiest to navigate that I have ever encountered. Start to finish took less than 15minutes
I would recommend Aviva to a friend
- By:
- Philfish
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Philfish
Tezza gave this product an overall rating of
Good review
21/02/2019
Car insurance very helpful throughout the call and felt very at ease
I would recommend Aviva to a friend
- By:
- Tezza
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Tezza
BigAl gave this product an overall rating of
Easy experience
21/02/2019
Motor insurance policy, easy to use website and a good discount for having other Aviva products
I would recommend Aviva to a friend
- By:
- BigAl
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
BigAl
JMac gave this product an overall rating of
Competitive price
21/02/2019
Very pleased with my quote from Aviva car insurance, cheaper quote than anywhere else by a significant amount. Helps that I have another policy with them. Would recommend.
I would recommend Aviva to a friend
- By:
- JMac
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
JMac
GandJ gave this product an overall rating of
Local call centres a plus
21/02/2019
Car insurance Easy helpful service to set up my policy
I would recommend Aviva to a friend
- By:
- GandJ
- Gender:
- Male
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
GandJ
DODGER gave this product an overall rating of
Brilliant
20/02/2019
Site was clear, easy to use and fast. Premiums offered were very good. All paperwork was emailed promptly.
I would recommend Aviva to a friend
- By:
- DODGER
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
DODGER
Nickname gave this product an overall rating of
Very smooth and easy process
20/02/2019
I received my annual renewal for car insurance from Aviva and the premium had more than doubled. I went on the Aviva website. Very smooth and easy process, resulting in a premium of a bit less than last year. Result!
I would recommend Aviva to a friend
- By:
- Nickname
- Gender:
- Male
- Age:
- 65 or over
Nickname
Mick gave this product an overall rating of
Great custumer service and advise
20/02/2019
Got my car insurance from aviva they were really helpfull when others were not i had been in spain and while other companys did not give me any no claims aviva did and a decent price
I would recommend Aviva to a friend
- By:
- Mick
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mick