Overall rating
This product has been awarded an overall rating of from 2741 customer reviews
Rating breakdown
2741 reviews
- 5 stars awarded by 1215 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Amylou gave this product an overall rating of
Quick customer service
11/03/2019
I recently purchased car insurance from Aviva with a staff discount. The customer service team had no problem adding the discount on to my original online quote. The lady I was speaking to was always polite, friendly and happily answered all my questions. The overall phone call from start to finish purchasing my car insurance was around 15 minutes. Very happy with the end result and glad I chose Aviva for my car insurance.
I would recommend Aviva to a friend
- By:
- Amylou
- Gender:
- Female
- Age:
- 17 to 24
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Amylou
CarolG gave this product an overall rating of
Excellent Value For Money
11/03/2019
Car insurance, substantially lower than the quote I received from the Company I have been with for a long time.
I would recommend Aviva to a friend
- By:
- CarolG
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
CarolG
Fitfreak gave this product an overall rating of
So easy
11/03/2019
Told the young gentleman what I wanted and he listened and then gave me the quote which was acceptable and all paper work from then on arrived speedly. So a happy bunny
I would recommend Aviva to a friend
- By:
- Fitfreak
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Fitfreak
Gazza gave this product an overall rating of
The operators I spoke to were helpful, efficient and friendly; getting me the best deal possible.
11/03/2019
Just purchased premium car insurance and very happy with it. I feel like I am in good hands. I was particularly impressed when I was told that next years quote would be treated as though I were a new customer, no creeping premiums as with my last insurer.
I would recommend Aviva to a friend
- By:
- Gazza
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Gazza
Jake gave this product an overall rating of
Quick and easy!
11/03/2019
Of all car insurance quotes and comparison site searches, Aviva was the most straightforward. No complicated questions, nice simple interface, quote produced quickly. And price very competitive with far inferior policies from other providers.
I would recommend Aviva to a friend
- By:
- Jake
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Jake
AlanH gave this product an overall rating of
Astounding but not for good reasons
10/03/2019
I was amazed to discover that the quote for adding a new car to my existing policy making it a 2 car multi policy was considerably more expensive than a separate individual quote. Such was the difference I went over the quote details twice on the cheapest quote but I found no error. I bought the cheaper offer. Surprised?
I would recommend Aviva to a friend
- By:
- AlanH
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 2 / 5
- Ease of purchase
- 2 / 5
Thanks for taking the time to leave us a review, and I am glad that we worked out competitively for you this year. Sorry for the issues with the difference in premium between the two, the separate quote you have done is on our new platform (which is why the questions you needed to answer online were different). Kind regards
John, Aviva Social Media Response Team
AlanH
Kost gave this product an overall rating of
Very poor website experience lately
10/03/2019
It's been almost 3 weeks since I bought my motor insurance and it STILL DOESN'T appear under my account. I can't access the policy documents, I can't review it, nothing really. That's really annoying and certainly a put off as I was also planning to buy my building insurance from aviva too. Now I am bit skeptical about it.
I would recommend Aviva to a friend
- By:
- Kost
- Gender:
- Male
Sorry to read this, I have contacted the IT team to let them know this is not showing and asked them to have this updated to your existing account for you. Kind regards
John, Aviva Social Media Response Team
Kost
Fisherman gave this product an overall rating of
Support
10/03/2019
Quick response, polite staff, fair price, what else can you ask for
I would recommend Aviva to a friend
- By:
- Fisherman
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Fisherman