Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

Happycar gave this product an overall rating of 5 / 5

Great customer service

I recently changed my car insurance(from a very well known company) to Aviva & saved approx 200.00 on 12months cover this was for the same cover & in some aspects was better. I pay monthly & Aviva do not charge any interest which is great. The operative was very helpful I would highly recommend Aviva. Thank you

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Happycar

zoomer gave this product an overall rating of 4 / 5

easy website to follow

Bought car insurance for a good price, very happy with your quick response, would definitely recommend to others

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

zoomer

Letian gave this product an overall rating of 4 / 5

Great customer

Brought car insurance and put son on it who’s 22 good value better than others

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Letian

Keeef gave this product an overall rating of 5 / 5

very simple operation we had the same insurers for 30 years they were taken over by another company and it was not as good, so we decided to change.

We took out comprehensive insurance cover on our car with just my wife and myself as drivers. We had been with a family insurance company for 30 odd years. They sold out to a bigger local company, we thought we would have a change, and as we already knew Aviva they were our first choice. they gave us a reasonable quote. It was easy to transfer. best wishes Keith |Barnard

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Keeef

Jeannieb gave this product an overall rating of 5 / 5

Excellent website

Perfect multi car insurance, quote was competitive and whole online experience simple from receiving a quote to purchasing the product

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jeannieb

MeAndMealone gave this product an overall rating of 5 / 5

car Insurance

Very happy & pleased with service and will be back .

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MeAndMealone

Trace gave this product an overall rating of 5 / 5

Cheap insurance

Got insurance on my old car a lot cheaper then the compare sites Very pleased

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Trace

Kirki gave this product an overall rating of 5 / 5

Great Price

Bought Car Insurance online. Cheaper than all quotes received from the money saving comparison sites.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kirki

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