Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

Greyeyes5 gave this product an overall rating of 5 / 5

Young driver insurance

Looking for car insurance that I could also add my 20 year old daughter who has just passed her test cheapest of all with affordable monthly payments thank you

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Greyeyes5

Dan1986Norwich gave this product an overall rating of 3 / 5

Saved over a hundred pounds by retrieving new quote instead of renewing

Same old story, never accept the renewal price always retrieve new quotes. On the plus side, I always stay with Aviva as they are competitive and the app is handy. I just wish they repaid my loyalty each year by offering me their best price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
3 / 5
Value for money
5 / 5
Customer experience
2 / 5
Ease of purchase
3 / 5

Hi there, I'm sorry to hear you had to obtain a new quote rather than renewing. Normally a new business quote is more expensive than a renewal, if using all the same details and information. If with using all the same details a new business quote comes out cheaper with ourselves we would match it to the renewal. I'm glad you stayed with us and we were competitive again for you and great to hear you like the app. If you have more than one product with us you would be entitled to a multi product discount. Many Thanks

Nat, Aviva Social Media Team

Dan1986Norwich

Rick gave this product an overall rating of 3 / 5

Easy

Car insurance Cover was quick and easy to arrange.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Rick

Scoobie27 gave this product an overall rating of 5 / 5

car insurance

Excellent service many thanks. Will recommend friends and family.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Scoobie27

JamieW gave this product an overall rating of 3 / 5

Computer says no

Great online process to purchase car insurance, felt rewarded for having an exsiting policy. Coming off a company car scheme, the process my company employs to issue 'car history' didn't match exactly to what aviva needed. Call centre person had no authority to be flexible, rather than the 2 years I would have accepted 1 year as a compromise - but left with 0 years NCB because the computer said NO. Come on Aviva empower your employees to make some small decisions and give customers an experience they will delight in, rather than say only went there because of the price - that doesn't differentiate for long!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
2 / 5
Ease of purchase
4 / 5

JamieW

Lincolnshirelad gave this product an overall rating of 4 / 5

Fairly easy process

I have recently bought a new car insurance policy from Aviva and have never dealt before. The price and policy cover was an improvement over my previous provider of five years. It seems customer loyalty and making no claims other than a windshield count for very little! I do hope my new policy with Aviva is mutually beneficial and that at renewal the price and terms are again favorable.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Lincolnshirelad

JigFettler gave this product an overall rating of 5 / 5

Motor insurance switch to Aviva

Best deal out there! Plus excellent advisers to talk to. Simple.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JigFettler

pongo gave this product an overall rating of 5 / 5

Helpful,professional and friendly service.

car insurance,well explained and at a cost that I moan about but not as much as the others!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

pongo

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