Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

OliverJH gave this product an overall rating of 5 / 5

Outstanding Service, given my mucking about!

I called to cancel, got cross with the still ridiculous cancellation fees, then decide that I was better off where I was, so I called back to uncancel the cancellation, and the service could not have been better. I seem to recall it was Owen that helped me, but I may have made that up..... I've even had an ex-gratia payment in the aftermath of my to-ing and fro-ing to make up for a mistake with a cancellation/uncancallation fee miscalculation. FIVE STARS. Highly recommended.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Thanks for taking the time to give us your review, we're really pleased to see you've decided to stay with us. I can see you're already registered for MyAviva and have accessed this to get your documents. It also holds lots of great offers and discounts exclusive to MyAviva users. Please don't hesitate to get in touch if we can help with anything

Dave, Aviva Online Team

OliverJH

Werdnac gave this product an overall rating of 4 / 5

Good start

Only just started with aviva but pleased with the service so far. My previous insurer made it very difficult to cancel my policy and were reluctant to give me the information required to prove my ncd but the aviva customer service staff (particularly Stefan!) went the extra mile to validate it. Early days and I know that insurance companies are always very obliging towards new customers so we'll see how things pan out over time.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Thanks for your review. Hopefully we'll continue to impress. I can see you have already registered for your MyAviva account so you can access your documents right away. Did you know there will also be lots of discounts, promotions and offers exclusive to MyAviva customers on there too. It's well worth keeping your eye on and hopefully we'll be able to welcome you with a big discount on another insurance as well

Dave, Aviva Online Team

Werdnac

Jimjam gave this product an overall rating of 5 / 5

New customer

I bought comprehensive car insurance, and later added a second car using a multi-car policy. I got good discount on insuring the second car and they mirrored my no claims from the other car. Very helpful staff on the phone too.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

I’m glad to see that you were happy with the premium and how easy it was to purchase your new policy with us. As an existing customer you are entitled to multi-product discount of 20% on our other products such as home and travel insurance. You will be able to find out more by logging in to your MyAviva account. If you know when your other policies are due to renew, feel free to let me know and I can arrange to send out a reminder nearer the time to give us a try.

Rich, Aviva Social Media Team

Jimjam

Benie gave this product an overall rating of 4 / 5

Great costomer service

Although a glich on the car insurance calculator meant that a past accident was not included in my application, when I phoned to check this the call handeler was very helpfull and quickly gave me a full quote.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Hi, I'm glad everything was resolved swiftly for you and you were able to get a competitive quote. You know where we are in the future if we can help again. I can see you've registered your policy for MyAviva too, that's great. Not only will you be able to view policy details online, but when you log in, you’ll be able to view other policies which we can offer for you at discounted rates. Alternatively if you let me know your renewal dates, for home and or travel insurance etc. I will arrange for a reminder to be issued for you nearer the time. Many thanks

Dave, Aviva Online Team

Benie

Susan gave this product an overall rating of 4 / 5

Help for the electronically challenged. "Chat" was very helpful.

Car insurance, covering a temporary visitor from abroad as well as myself.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
3 / 5

Hi there Thanks for the review. I’m really happy you found the process easy with our chat team. They’ll be there to help again in the future if you need it. I can see you have registered for MyAviva too so that you can view policy details online. When you log in here you’ll be able to view other policies which we can offer for you at discounted rates. Alternatively you can let me know your renewal dates and I will organise something to be issued for you when the time is right! Follow us on Twitter @AvivaUKSupport

Will, Aviva Social Media Team

Susan

Nev1690 gave this product an overall rating of 5 / 5

Great service - what you would expect from such an established and respected institution!

I have been with Aviva for 35+ years (previously via Norwich Union). I have had an Endowment Policy for all of that time. Over the past 10 years I have purchased various other products Recently I was looking to buy Car Insurance. I gace Aviva a try expecting it to be dear, however, their systems recognised that I was an existing client and I was given a substantial discount. So much so that it matched the best proce seen in Comparison Websites!! Therefore it was a no-brainer to buy from this respected institution. The team that handled it were professional, friendly and informative. I could not have asked for better servise (and I was employed in the service industry for almost 40 years!) I will certainly use Aviva again, probably for pet insurance when I get my new dog next year

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

I just wanted to drop you an email to say thanks for taking the time to provide us with your valued feedback. I’m glad to see that you are happy with the service and looking to join us for your pet insurance next year. Should you have any questions or need any help, please do not hesitate to contact us via our social media channels and don’t forget to follow us on Twitter - @AvivaUKSupport.

Mike, Aviva Online Team

Nev1690

Rogalito gave this product an overall rating of 5 / 5

Great customer

Car insurance - good price and v easy to buy. Highly recommended

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Thanks for taking the time to provide us with your feedback. I’m glad to see that you were happy with the premium and how easy it was to purchase your new policy with us. As an exisiting customer you are entitled to multi-product discount of 20% on our other products such as home and travel insurance. You will be able to find out more by logging in to your MyAviva account. If there is anything that we can help you with, please feel free to contact us via our social media channels and follow us on Twitter - @AvivaUKSupport.

Mike, Aviva Online Team

Rogalito

ricky gave this product an overall rating of 5 / 5

Helpful staff. Competitive price.

Motor insurance purchased and received a discount as already a customer (life cover). Competitive price. Helpful staff.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

ricky

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