Overall rating
This product has been awarded an overall rating of from 2742 customer reviews
Rating breakdown
2742 reviews
- 5 stars awarded by 1216 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Stevo gave this product an overall rating of
Very Impressed
05/03/2019
I recently purchased Motor Insurance from Aviva having been recommended it by a friend. The website and on-line application was straightforward and so easy to use, it sort of seemed to do a lot of the work for you and as a result the process is easy and speedy. It is also easy to modify your quote and see the change in Premium. When compared with the renewal from my usual Insurers I saved circa twenty percent per annum on a like - for - like basis.
I would recommend Aviva to a friend
- By:
- Stevo
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Stevo
Holty1968 gave this product an overall rating of
Motor insurance
05/03/2019
Great friendly customer service no other insurance company could touch Avivas quote
I would recommend Aviva to a friend
- By:
- Holty1968
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Holty1968
dwstub gave this product an overall rating of
Competative
05/03/2019
Although the pricing is competative, the whole processes is let down a little by the overwritten emails they look like a screen shot that's been overwritten, not always easy to decipher. Hence one star deleted. The quote process is easy and straightforward. Recommended on pricing and choice of options.
I would recommend Aviva to a friend
- By:
- dwstub
- Gender:
- Male
- Age:
- 65 or over
Thanks for taking the time to leave your feedback for us. Very glad to hear that we are competitive for you this year, and I have passed on your feedback in regards to the clarity of the emails. Kind regards
John, Aviva Online Support Team
dwstub
Raj777 gave this product an overall rating of
Insurance
05/03/2019
Car insurance Very competitive quote and excellent service from AVIVA staff You get discount if you are a shareholder Do the AVIVA drive through there app for further discount Interest free monthly payments Multicar discounts I would happily recommend them from my experience
I would recommend Aviva to a friend
- By:
- Raj777
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Raj777
Barbara gave this product an overall rating of
Great customer service. and very efficient.
05/03/2019
Called for a new quote. the application was straightforward and east to follow with extras offered as you continued. Very please with the quote saved me at least £300.
I would recommend Aviva to a friend
- By:
- Barbara
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Barbara
laurix25 gave this product an overall rating of
insurance
05/03/2019
Very good insurance company . I like that you have
I would recommend Aviva to a friend
- By:
- laurix25
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
laurix25
bigal gave this product an overall rating of
so simple
04/03/2019
so simple to do plus 20 per sent savings brilliant would recommend to every body
I would recommend Aviva to a friend
- By:
- bigal
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
bigal
Anderson gave this product an overall rating of
Good prices but needed a few runarounds
04/03/2019
Good price, but they needed above and beyound paperwork in order to create the insurance.
I would recommend Aviva to a friend
- By:
- Anderson
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 2 / 5
Anderson