Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2740 customer reviews

Rating breakdown

2740 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 73 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2740 customer reviews

Kennykfc gave this product an overall rating of 4 / 5

Great customer service

I bought a comprehensive car insurance. The online purchase steps are quite simple and it feels easy to use.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Kennykfc

Jasonwratten gave this product an overall rating of 1 / 5

Not happy

All I want is someone at aviva to talk to very poor

By:
Gender:
Male
Age:
45 to 54

Jasonwratten

Andy gave this product an overall rating of 5 / 5

Good service

Excellent fast efficient service at a very reasonable cost . Giving the cover required .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Andy

Shirley gave this product an overall rating of 5 / 5

Excellent customer service

I needed to change my insurance to a different car. The one I insured last week was no longer available on the date the dealer said. So I found another one available tomorrow. The person on the phone was very helpful, and it was all one in a few minutes.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Shirley

Duncan gave this product an overall rating of 5 / 5

Easy to deal with

Just easy to get a quote and move then through using the app to complete it

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Duncan

nickpr gave this product an overall rating of 4 / 5

Clear and simple

Car insurance, good price, simple website and from a company i trust

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
1 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

nickpr

charley gave this product an overall rating of 4 / 5

good price

the price is good as comparemarket did not include aviva,i did not the reason, but i had previously had car insureance before, so i just try it, and i happy with it

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

charley

Fordy gave this product an overall rating of 5 / 5

Problem with NCD

I was stuck with trying to alter the NCD on a new policy taken out with Aviva on line. So after going through a million menus I managed at last to speak to a real live customer service operative. He was extremely helpful, polite, knowledgeable and knew exactly how to fix my problem. Well done to him a credit to Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Fordy

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