Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3049 customer reviews

Rating breakdown

3049 reviews

  • 5 stars awarded by 1457 reviewers
  • 4 stars awarded by 326 reviewers
  • 3 stars awarded by 70 reviewers
  • 2 stars awarded by 44 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3049 customer reviews

Chris gave this product an overall rating of 5 / 5

Car insurance

Looking for car insurance went on the Aviva website. Got my quote within minutes. I compared it against other companies and found it was the best. I added some extras Aviva still came out on top. Very pleased.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Chris

Mick gave this product an overall rating of 4 / 5

Just the job

Very helpful adviser who saved us a significant amount of money on our car insurance. Glad to have asked for a quote.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Mick

CAHill gave this product an overall rating of 5 / 5

GOOD SERVICE; GOOD PRICE

Insured a 3rd family vehicle but had used all no claims on other cars. Aviva offered a very fair premium for an experienced driver with no accidents and no convictions but without a no claims bonus.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

CAHill

GoodService gave this product an overall rating of 5 / 5

Insurance

Best price car and home insurance at the same day. Car policy is cheaper than renewal. Great app to see all policies in one account which makes it easy to manage and view.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44

GoodService

andyj12 gave this product an overall rating of 4 / 5

AVIVA motor insurance

I have secured this car insurance with Aviva. It was a simple online process buyer beWare that some usual functions that you expect are not available with this product. The 5* product is another version but not online. Customer services virtually non existent here but I believe that I still have a decent insurance!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
4 / 5

andyj12

Dave gave this product an overall rating of 5 / 5

Value for money

I purchest car Insurance Fully comp .for 50 Percent on cheaper on last years cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Dave

BenJohn gave this product an overall rating of 1 / 5

Absolutely Awful!!

You asked for proof of no claims, I sent you proof of new claims and your still not happy!!! Calling is impossible....I am calling because I can’t get the information I need from the website or myaviva....yet you keep trying to push my call back to your website!

By:
Gender:
Male
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
4 / 5

Hello Ben. It's a shame to hear that you're not happy with the service we have provided. I can see from the policy notes that we are awaiting an email from the NCD team to have a second look at your NCD proof. Once we have heard back from them, Ellis who took your call previously will call you to discuss our findings.

Jake, Web team

BenJohn

Gabriella gave this product an overall rating of 5 / 5

Fast response

I have changed my car and it was smooth to change my insurance over to the new car. However, you need to know that it works out better to cancel your insurance for the old car and just get a new one for the new car. I have been with Aviva for 6 years and have no complaints. Their response is fast, have helpful staff to take you through the otherwise annoying process.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gabriella

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