Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3704 customer reviews

Rating breakdown

3704 reviews

  • 5 stars awarded by 1922 reviewers
  • 4 stars awarded by 496 reviewers
  • 3 stars awarded by 88 reviewers
  • 2 stars awarded by 42 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3704 customer reviews

Suem gave this product an overall rating of 4 / 5

Car insurance

Seems flexible and good quality worth being more expensive than others can insured a student temporarily . Expense offset by including road recovery

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Suem

Customer gave this product an overall rating of 1 / 5

Horrific

Aviva failed to inform me my car insurance was up for renewal, they let me drive around for nearly 3 months with no insurance before I got a letter from the police. When I called them they blamed a ‘systems error’ and said they’d calls me back in 7 days but they didn’t, or if they did they didn’t even leave a voicemail. Still now they haven’t apologised, explained the issue or compensated for it. I wonder how many other people they have done this too.... awful.

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Hi there. I'd like to apologise that this has happened to you. This is not the normal level of customer service we strive to give. I can see that the complaint you have made has been escalated to the customer care team who will be in touch to discuss this shortly. Kind regards Jake Web Team

Jake, Web Team

Customer

marktheplumber gave this product an overall rating of 4 / 5

Good price, helpful staff

Van insurance and breakdown cover, social domestic and pleasure only (nearly retired)

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

marktheplumber

annette gave this product an overall rating of 5 / 5

Value for money and efficiency of the purchasing process

The online purchasing was relatively hassle free and well worth the value for the time taken in completing the transactions.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

annette

JocP gave this product an overall rating of 5 / 5

Simple and fast efficient service

I had car insurance with Aviva and following a break in at home the car was stolen. The claims process was smooth and stress free and we received payment within 3 days, which was excellent.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

JocP

Barry gave this product an overall rating of 3 / 5

Car Insurance- No Claims Bonus

I bought a comprehensive car insurance. I have not owned a car for a number of years and have been using a car club scheme and been covered under their overall insurance policy. Despite obtaining a letter from the car club company saying I had no accidents or claims for more than 9 years, Aviva would not accept that evidence for NCB purposes . Thats very narrow and myopic approach.

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
1 / 5
Customer experience
3 / 5
Ease of purchase
4 / 5

Hi Alex, We can offer in some circumstances to match previous company car no claims discount providing some conditions are met. As we've not heard from you directly regarding such matter we've not had chance to explain & discuss this further with you. I've emailed you additional information if you'd like to respond so we can see what can be done for you. Many Thanks

Jen, Social Media Response Team

Barry

Colliemum gave this product an overall rating of 5 / 5

Easy to use

Very easy to buy car insurance online at a good price

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Colliemum

Davie gave this product an overall rating of 5 / 5

incredibly helpful advisor

Bought car insurance ,filled in online quote ,liked quote, phoned helpline number ,talked through all aspects of policy to confirm I had completed it accurately ,advisor was easy to understand, i.e. not sourced to overseas call centre ! Very helpful !

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Davie

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