Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3000 customer reviews

Rating breakdown

3000 reviews

  • 5 stars awarded by 1423 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 40 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3000 customer reviews

Greyeyes gave this product an overall rating of 4 / 5

Quick and easy to use

I was buying car insurance, the site was easy to use. The price was reasonable and gave me all the necessary requirements. As I was already an Aviva customer there was a discount.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Greyeyes

FatBob gave this product an overall rating of 3 / 5

Not sure if I've made the right decision

Purchased Car Insurance at reduced price as my pension is also with Aviva. Had problems contacting the pension side of the business and left a review on Trustpilot. That led to reading other Aviva Reviews. 80 percent of reviews give the lowest possible rating. Just hope I don't need to put my car insurance to the test. The insurance value for me is in line with the lowest from the comparison websites. Big negative is the auto repeat is an opt out rather than opt in.

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

Morning It's a shame to see you had some problems when trying to contact our pensions team. If there's anything further we can help, please feel free to contact us on our social platforms and we'll be happy to try and assist you. Thanks

Natalie, social media team

FatBob

al65 gave this product an overall rating of 5 / 5

highly recommended

Tried comparison sites and have to say I am well pleased I tried Aviva for a stand alone independent quote for my car insurance. I was impressed with the ease of getting a quote via there website and found it easy and pleasurable. Can highly recommend them.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

al65

StuG31 gave this product an overall rating of 4 / 5

Car Insurance

Aviva was competitively priced and as we also have house Insurance, we got a discount. All options were explained by the representative and I decided to go with Aviva although the voluntary excess is horrendously high compared to other insurance companies.

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

StuG31

Smallvanowner gave this product an overall rating of 5 / 5

Great customer support.

Although I've only just set up the policy on line, the difference was that I was able to actually talk to a customer advisor to ensure everything was covered correctly.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
3 / 5

Smallvanowner

DG9000 gave this product an overall rating of 5 / 5

Excellent service

Multi car insurance policy purchased for two BMW’s. Really easy process calling direct to Aviva, with clear concise information given by advisors. Plenty of time and patience provided by the advisors (unlike some other companies who rush the process). No pressure on selling. Good product that meets our needs. Thoroughly recommended.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DG9000

Walked46 gave this product an overall rating of 5 / 5

Great customer service

Motor insurance plus house insurance,very good customer service and great value for money.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Walked46

Edward gave this product an overall rating of 5 / 5

New Car Insurance

Aviva Plus car insurance.. Great product and very good servise.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Edward

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