Overall rating
This product has been awarded an overall rating of from 3000 customer reviews
Rating breakdown
3000 reviews
- 5 stars awarded by 1423 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 40 reviewers
- 1 stars awarded by 75 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Greyeyes gave this product an overall rating of
Quick and easy to use
08/02/2021
I was buying car insurance, the site was easy to use. The price was reasonable and gave me all the necessary requirements. As I was already an Aviva customer there was a discount.
I would recommend Aviva to a friend
- By:
- Greyeyes
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Greyeyes
FatBob gave this product an overall rating of
Not sure if I've made the right decision
07/02/2021
Purchased Car Insurance at reduced price as my pension is also with Aviva. Had problems contacting the pension side of the business and left a review on Trustpilot. That led to reading other Aviva Reviews. 80 percent of reviews give the lowest possible rating. Just hope I don't need to put my car insurance to the test. The insurance value for me is in line with the lowest from the comparison websites. Big negative is the auto repeat is an opt out rather than opt in.
- By:
- FatBob
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 3 / 5
- Value for money
- 3 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 5 / 5
Morning It's a shame to see you had some problems when trying to contact our pensions team. If there's anything further we can help, please feel free to contact us on our social platforms and we'll be happy to try and assist you. Thanks
Natalie, social media team
FatBob
al65 gave this product an overall rating of
highly recommended
07/02/2021
Tried comparison sites and have to say I am well pleased I tried Aviva for a stand alone independent quote for my car insurance. I was impressed with the ease of getting a quote via there website and found it easy and pleasurable. Can highly recommend them.
I would recommend Aviva to a friend
- By:
- al65
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
al65
StuG31 gave this product an overall rating of
Car Insurance
07/02/2021
Aviva was competitively priced and as we also have house Insurance, we got a discount. All options were explained by the representative and I decided to go with Aviva although the voluntary excess is horrendously high compared to other insurance companies.
- By:
- StuG31
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 3 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
StuG31
Smallvanowner gave this product an overall rating of
Great customer support.
07/02/2021
Although I've only just set up the policy on line, the difference was that I was able to actually talk to a customer advisor to ensure everything was covered correctly.
I would recommend Aviva to a friend
- By:
- Smallvanowner
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 3 / 5
Smallvanowner
DG9000 gave this product an overall rating of
Excellent service
06/02/2021
Multi car insurance policy purchased for two BMW’s. Really easy process calling direct to Aviva, with clear concise information given by advisors. Plenty of time and patience provided by the advisors (unlike some other companies who rush the process). No pressure on selling. Good product that meets our needs. Thoroughly recommended.
I would recommend Aviva to a friend
- By:
- DG9000
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
DG9000
Walked46 gave this product an overall rating of
Great customer service
03/02/2021
Motor insurance plus house insurance,very good customer service and great value for money.
I would recommend Aviva to a friend
- By:
- Walked46
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Walked46
Edward gave this product an overall rating of
New Car Insurance
02/02/2021
Aviva Plus car insurance.. Great product and very good servise.
I would recommend Aviva to a friend
- By:
- Edward
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Edward