Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3009 customer reviews

Rating breakdown

3009 reviews

  • 5 stars awarded by 1431 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3009 customer reviews

Casepc gave this product an overall rating of 5 / 5

Happy customer

At the moment very happy with the service provide.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Casepc

Ecky gave this product an overall rating of 5 / 5

straight forward and simple

bought the online car insurance, straight forward and simple to follow, was able to add only the extras i wanted. best quote by far. my wife will be renewing with Aviva plus for her car insurance and checking building insurance prices with them.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ecky

mrsgee gave this product an overall rating of 5 / 5

Excellent service all round

Great website, easy to navigate and excellent price. Follow up confirmation emails were received quickly. Altogether brilliant service! I have scored highly as, if there was anything I wasn't happy with, I wouldn't have purchased from Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

mrsgee

brock gave this product an overall rating of 5 / 5

your staff whent throw every detail with me, great exesperence.

ive insured two cars , with aviva , greate service, much better than my last insuress, my brother been with aviva for years, he kept telling me how good they are.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

brock

tonythomas26 gave this product an overall rating of 5 / 5

Excellent service!

After getting a quote for motor insurance,i decided to take it out with Aviva...everything was so simple,payment was easy and I was kept up to date with everything...but the best thing was the price and cover !!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

tonythomas26

Pooski gave this product an overall rating of 5 / 5

Great service

Insurance arranged promptly. Very satisfied with everything. I have used AVIVA before and never been disappointed

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Pooski

sandiF gave this product an overall rating of 5 / 5

Great customer service

I purchased car insurance. Aviva customer services advised I may get a discount if I had any other Aviva products. I knew I had a pension from a prior employer but I had none of the details to hand. They still managed to track it for me and give me the discount on my car insurance. Best customer service call centre ever! Friendly and helpful to their customers.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

sandiF

1sttimeuser gave this product an overall rating of 5 / 5

Easy to use website

Got renewal notice, large cost increase so used Aviva website to get a quote, easy to use website compared to others, good value, so signed up.

I would recommend Aviva to a friend

By:
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

1sttimeuser

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