Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1747 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3448 customer reviews

Nev1690 gave this product an overall rating of 5 / 5

Great service - what you would expect from such an established and respected institution!

I have been with Aviva for 35+ years (previously via Norwich Union). I have had an Endowment Policy for all of that time. Over the past 10 years I have purchased various other products Recently I was looking to buy Car Insurance. I gace Aviva a try expecting it to be dear, however, their systems recognised that I was an existing client and I was given a substantial discount. So much so that it matched the best proce seen in Comparison Websites!! Therefore it was a no-brainer to buy from this respected institution. The team that handled it were professional, friendly and informative. I could not have asked for better servise (and I was employed in the service industry for almost 40 years!) I will certainly use Aviva again, probably for pet insurance when I get my new dog next year

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

I just wanted to drop you an email to say thanks for taking the time to provide us with your valued feedback. I’m glad to see that you are happy with the service and looking to join us for your pet insurance next year. Should you have any questions or need any help, please do not hesitate to contact us via our social media channels and don’t forget to follow us on Twitter - @AvivaUKSupport.

Mike, Aviva Online Team

Nev1690

Rogalito gave this product an overall rating of 5 / 5

Great customer

Car insurance - good price and v easy to buy. Highly recommended

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Thanks for taking the time to provide us with your feedback. I’m glad to see that you were happy with the premium and how easy it was to purchase your new policy with us. As an exisiting customer you are entitled to multi-product discount of 20% on our other products such as home and travel insurance. You will be able to find out more by logging in to your MyAviva account. If there is anything that we can help you with, please feel free to contact us via our social media channels and follow us on Twitter - @AvivaUKSupport.

Mike, Aviva Online Team

Rogalito

ricky gave this product an overall rating of 5 / 5

Helpful staff. Competitive price.

Motor insurance purchased and received a discount as already a customer (life cover). Competitive price. Helpful staff.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

ricky

Liamoscotto gave this product an overall rating of 5 / 5

Excellent price and service... no complaints !

Easy to organise, excellent price and service. Beat other insurers by a considerable amount

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Thank you for taking the time to provide us with your feedback around setting up your new motor policy. I’m glad to see that you found our service and the price excellent and we could save you some money. As an existing customer you can save up to 28% on other products with us, simply log in to your MyAviva account to find out more.

Mike, Aviva Online Team

Liamoscotto

Nass gave this product an overall rating of 5 / 5

Amazing service

I did try to find cheap assurance with others company Aviva was my last try And finally was my deal with them Amazing service Thanks

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Thank you for taking the time to provide us with your feedback, I’m glad see that we could offer you a great deal on your motor policy along with an amazing service. As you were happy with your quote for your motor policy, don’t forget as an existing customer you are eligible for a 20% discount on other products we have to offer including home and travel insurance. Simply log in to your MyAviva account to find out more. If you know when any of your future policies are due to renew, let me know and I can arrange to send you a reminder nearer the time to give us a try. Don’t forget, if you have any questions about your existing or future policies, please do not hesitate to contact us via our social media channels and follow us in Twitter - @AvivaUKSupport.

Mike, Aviva Online Team

Nass

Jonathan gave this product an overall rating of 1 / 5

Do not understand this

I don't think I will use it again, for someone who is fairly new to doing things online, I found it quite confusing.

By:
Gender:
Male
Age:
55 to 64

Thanks for your feedback, if you'd rather contact us over the phone you can find our details on the contact us page

Katie, Aviva Social Media Team

Jonathan

LesH gave this product an overall rating of 4 / 5

Mixed feelings

Problems were caused when I took out Motor Insurance in addition to my House/contents Insurance as my Postcode gave different addresses and two Portfolios were created. These were eventually, after some to-ing and fro-ing, merged.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

I'm sorry to hear about the issues your faced, and glad they were resolved for you

Katie, Aviva Social Media Team

LesH

mikeym gave this product an overall rating of 5 / 5

excellent service througout

car insurance, third policy transferred, best quote and ease of transction

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Glad to see that you've found the process easy to follow and you're happy with the quotes we've given you. Don't forget to check out your MyAviva account for other great offers available to you as an existing customer such as 20% off annual travel insurance.

Mike, Aviva Online Team

mikeym

Back to top