Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3450 customer reviews

Rating breakdown

3450 reviews

  • 5 stars awarded by 1750 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3450 customer reviews

keith gave this product an overall rating of 3 / 5

car insurance

Took out car insurance three weeks ago, but just before I bought the insurance I went onto online chat, I asked if I had a dash cam would it be any cheaper and was told no, well on the tv adverts it states if you have a dash cam you would get cheaper insurance. so what is the rightinformation,

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Thanks for taking the time to provide us with your feedback. You were informed correctly, that we do not offer a discount for having a dash cam, however this could still save you some money in the event of a claim. The adverts on TV are for the Aviva Drive app which could save you up to 28% however the dash cam is an additional feature that we've added to our free app in addition to the Aviva Drive.

Mike, Aviva Online Team

keith

SarahBuffyfan gave this product an overall rating of 5 / 5

Easy to use Car insurer

Easy to use web site quotes are competitive and cover is great

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

SarahBuffyfan

suibb gave this product an overall rating of 4 / 5

Easy on line purchase. Pleasant helpful staff on phones

No thanks it's personal and I don't wish to disclose yhis

I would recommend Aviva to a friend

By:

suibb

swiftnick gave this product an overall rating of 5 / 5

Excellent service

Purchased motor insurance on-line but needed to speak with an adviser. I spoke with several advisers , all of whom were knowledgeable. courteous and efficient in handling the issues. I will be moving more of my insurance requirements to Aviva from now on.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

swiftnick

patiya gave this product an overall rating of 5 / 5

the best

thank you ,very much for the best service .we tell our frinds to join you

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

patiya

Frank gave this product an overall rating of 5 / 5

Good value

Bought car insurance good value easy to use web site

I would recommend Aviva to a friend

By:
Gender:
Male

Frank

Seanemo11 gave this product an overall rating of 5 / 5

Considerate Customer Service

I was concerned about the cost of insuring a new vehicle i was considering purchasing. When first looking at my quote to amend my current policy i was shocked to see how much of an increase i would see and i was now facing the fact i may not be able to get said car. Upon phoning customer services they helped me see find a solution based on my customer loyalty and previous driving record. As such i saw a saving rather than an increase and was very happy with the help i received to, not just say well that is that, but to help secure future business with a long term loyal customer. I have always been a happy Aviva customer and will continue to be for some time. Thank you.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

I just wanted to drop you an email to thank you for taking the time to leave the lovely below review on our website. I’m so glad we were able to help you when you needed us. You can save up to 28% off of a vehicles premium with Aviva Drive on your renewal next year. Just demonstrate how well you drive over 200 miles and you'll get a score out of 10, the score you receive decides the discount you will get! Don’t forget to login to your MyAviva account to view all of the existing customer discounts you’re eligible for. If you need any other policies in the future and you’d like us to send you a reminder when your renewal is coming up, please let me know the type of policy and the due date.

Tasha, Aviva Social Media Team

Seanemo11

David gave this product an overall rating of 4 / 5

Seamless application

Reasonable pricing and easy application. Able to customised options for what is appropriate for me.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
3 / 5

I just wanted to drop you an email to thank you for taking the time to leave the below review on our website. To help keep your costs down for car insurance next year, you can save up to 28% off of a vehicles premium with Aviva Drive. Just demonstrate how well you drive over 200 miles and you'll get a score out of 10, the score you receive decides the discount you will get! We’ve also added a new Dash Cam feature to assist in troublesome claim situations, all within our free app. Give it a try by searching ‘Aviva Drive’ in your app store. Please don’t hesitate to get in touch if you need anything.

Tasha, Aviva Social Media Team

David

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