Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3049 customer reviews

Rating breakdown

3049 reviews

  • 5 stars awarded by 1457 reviewers
  • 4 stars awarded by 326 reviewers
  • 3 stars awarded by 70 reviewers
  • 2 stars awarded by 44 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3049 customer reviews

Pearl gave this product an overall rating of 5 / 5

Excellent

Good App which shows you all the relevant information.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pearl

robbie gave this product an overall rating of 5 / 5

good value for money

Quick process and everything completed with good value for money

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

robbie

munjala gave this product an overall rating of 5 / 5

Great Quote for car insurance beating the compare services

I am so happy that I went directly to Aviva's website to obtain the car quote. They came out cheapest against the major compare search sites. It was a really straightforward process with not many details required. Thanks Aviva!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

munjala

Ady1978 gave this product an overall rating of 5 / 5

Good value FOR money

Cheap Multicar Insurance for me and my wife, with good value for the money .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ady1978

john gave this product an overall rating of 4 / 5

ease of set up

My old insurer after 6 years of loyalty decided to increase my premium by 3 times on a 23 years no claims.Terminated. Aviva offered the right price, easy to understand documents and most important a good DISCOUNT because we both had other policies with Aviva. If Aviva continues to reward loyalty as it seems to then they can have more business from me. Loyalty should not be a cue to inflict financial punishment.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

john

FIRPS gave this product an overall rating of 5 / 5

Fluid Prices! My Aviva App is Great and simple to use.

Aviva have been our car/house insurance choice for over six years now as no other insurance broker can touch their great service and especially sensible prices. We have a multi car policy of which is very easy to use and add more vehicles instantly on the My Aviva App platform. You get to choose how you wish to set up the policy and payments such as adding Motor Legal, Protected No Claims, breakdown cover, etc. This saves the trouble of bolt on extras added without your knowledge and no how, thus giving you full control of self customizing your car insurance policy to suit your needs only.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

FIRPS

Inky gave this product an overall rating of 4 / 5

Outcome I wanted

Added multi-car to my existing health insurance to get a discount and make it competitive. Customer service was very good on the phone but the website process/experience for multi-car is poor, especially for more than two cars.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Inky

Rebot gave this product an overall rating of 5 / 5

Cheaper than Comparison sites!

Tried to look for a cheaper insurance due to me changing to a bigger car with bigger tank capacity from a 1.4L to a 2.0L. As a young driver, i need to upgrade to a bigger capacity due to the face that i travel alot for my studies. Searched soo many times on big comparison site and always not happy with their expensive pricing. so untill one day I was recommended to try Aviva by a family member and I couldnt believe how cheaper it was compare to bigger comparison site's. if I knew this earlier, I would've choosed to be on Aviva. but now I know.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rebot

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