Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

carlo gave this product an overall rating of 5 / 5

Very easy to operate website details, questions, but easy in getting trough and to follo

Very competitive amongst the household companies whom claims to be better in offering and prices!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

carlo

Geordieles gave this product an overall rating of 5 / 5

Hassle free.

Hi, I bought motor insurance as my last provider's renewal quote was outrageous. The person I spoke to answered all my questions and explained everything in plain English. I fully understood what I was buying and was very happy with the service provided.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Geordieles

Mervue gave this product an overall rating of 4 / 5

Good service

This year's van insurance for my sole trading business which I found to be good value

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Mervue

Hitchen gave this product an overall rating of 4 / 5

Expensive Muti Car

Bought 2 car insurance policies with Aviva within 6 days can’t understand why it was more expensive to put both cars on the same policy than separate ones

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
2 / 5

I've emailed you separately so that I can look into this for you.

Tasha, Aviva Online Team

Hitchen

Cyclops gave this product an overall rating of 5 / 5

People knew what they were talking about. No hastle at all. They made it easy.

Car insurance. Aviva employees were easy to deal with, polite, knew what they were talking about. Renewing my car insurance has never been easier!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Cyclops

Inglewood gave this product an overall rating of 5 / 5

Easy to navigate

Bought motor cover which was easy to navigate and a good price

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Inglewood

Raymond gave this product an overall rating of 5 / 5

From start to finish my experience with Aviva was excellent

I have just taken out my car insurance with Aviva and had what i think is a great deal. I also have a private pension with them so this gave me a discount on my car insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Thanks for taking the time to leave us a fab review. Be sure to log into your MyAviva account to view all of the other great savings available to you as an Aviva customer! They will include a discount for having the first policy with us, so if you know when your other policies are due to renew, let us know the dates and we can send you out a reminder nearer the time.

Tasha, Aviva Online Team

Raymond

John gave this product an overall rating of 1 / 5

Holden

I have got an insurance quote from search engine, Aviva was the chepest and purchased the car it came to insure it, hot sunny day and it is just before the traffic time so l called Aviva, the rep was nice and friendly but the ref nr I had was not on I had to go all over the questions again and now When I look back other quotes from other companies, I ended up paying more and less cover from Aviva.

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

I'm sorry to read your review. Risk & rating factors that are used to calculate a premium change on a regular basis, which will be the reason the price would have changed. However, if your quote was still valid, we would have been able to locate this & confirm details for you. I've emailed you separately to see where I can help.

Tasha, Aviva Online Team

John

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