Overall rating
This product has been awarded an overall rating of from 3025 customer reviews
Rating breakdown
3025 reviews
- 5 stars awarded by 1444 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 69 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 76 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Brianc gave this product an overall rating of
Good value and easy
07/02/2019
Car insurance. Easy to use Web site. Price good and easy to purchase.
I would recommend Aviva to a friend
- By:
- Brianc
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Brianc
Ganers gave this product an overall rating of
Cheapesr for better cover
07/02/2019
The quote procedure was quick and simple, coming back with a price that was way cheaper than other companies for the same in fact slightly better cover Proving no claims bonus is simple with My Aviva site and I have all my documents on line accessible anywhere. If the renewal is as good next year I’ll be staying with them. My vehicle is a pickup truck and so comes under van/commercial.
I would recommend Aviva to a friend
- By:
- Ganers
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Ganers
RobH gave this product an overall rating of
Easy great customer service
07/02/2019
From start to finish couldn't have been easier to set up car insurance a pleasure to deal with friendly professional call handlers overall excellent service.
I would recommend Aviva to a friend
- By:
- RobH
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
RobH
moza gave this product an overall rating of
Great price and excellent customer service. Online quote dead easy to follow.
07/02/2019
Fully comprehensive motor car insurance for an under 25 year old male.
I would recommend Aviva to a friend
- By:
- moza
- Gender:
- Male
- Age:
- 17 to 24
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
moza
Chris gave this product an overall rating of
Great service and keep to your word
07/02/2019
Didn’t try and up the quote like other companies keep to the original quote very satisfied thankyou
I would recommend Aviva to a friend
- By:
- Chris
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Chris
chisholm5 gave this product an overall rating of
Helpful service.
06/02/2019
I purchased car insurance plus road assistance(RAC) and was pleasantly surprised at the total cost.
I would recommend Aviva to a friend
- By:
- chisholm5
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
chisholm5
Nikki gave this product an overall rating of
Very Straight Forward
06/02/2019
Purchased annual car insurance online with Aviva. Website very easy to follow with an instant quote at very competitive prices. I am already a customer after purchasing travel insurance in 2018 and it recognised this too. Documents both electronically and by post so overall very impressed with the service.
I would recommend Aviva to a friend
- By:
- Nikki
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Nikki
Haffy gave this product an overall rating of
Great customer service
06/02/2019
Helpful friendly member of staff who dealt with my enquiry very well. There was a slight mistake on the insurance policy and when i called back to rectify this it was done swiftly and without any extra cost. Excellent service throughout.
I would recommend Aviva to a friend
- By:
- Haffy
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Haffy