Overall rating
This product has been awarded an overall rating of from 2742 customer reviews
Rating breakdown
2742 reviews
- 5 stars awarded by 1216 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
NoDeal gave this product an overall rating of
Review
26/02/2019
Motor & Buildings & Contents Insurance. Good price & customer service. Website is very clear too.
I would recommend Aviva to a friend
- By:
- NoDeal
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
NoDeal
forklift gave this product an overall rating of
Great service
26/02/2019
the web site was nice and easy and the price was right I was very pleased.
I would recommend Aviva to a friend
- By:
- forklift
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
forklift
CWood gave this product an overall rating of
Excellent customer service
26/02/2019
Sim only deal which was great value for money much better than my last provider.
I would recommend Aviva to a friend
- By:
- CWood
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
CWood
luke gave this product an overall rating of
good
26/02/2019
fully comprehensive multi vehicle motor insurance good value
I would recommend Aviva to a friend
- By:
- luke
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
luke
Gumps gave this product an overall rating of
excellent prices and service
26/02/2019
Comprehensive car insurance. Very competitive pricing for all sections and a very easy to use web site.
I would recommend Aviva to a friend
- By:
- Gumps
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Gumps
Letty gave this product an overall rating of
VW T6 KOMBI
26/02/2019
Super efficient, and quick. Brilliant really compared to the hassle of other insurance companies requirements.
I would recommend Aviva to a friend
- By:
- Letty
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Letty
Costa gave this product an overall rating of
Great and smooth
26/02/2019
Easy to access after quotation is saved. Everyone can do it online. The website is easy and intuitive. Good job Aviva
I would recommend Aviva to a friend
- By:
- Costa
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Costa
Ndrc gave this product an overall rating of
Good experience
25/02/2019
Motor policy and building insurance. Very easy to get a quote. Easy to compare and add/remove stuff. Very friendly and competent call center
I would recommend Aviva to a friend
- By:
- Ndrc
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Ndrc