Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

Sweeti gave this product an overall rating of 5 / 5

Easy website trusted company

Took advice from a tv programme to check out different insurance instead of accepting renewal quote from my previous car insurance

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sweeti

Bertieformyloveofallsorts gave this product an overall rating of 4 / 5

Very efficient

My overall impression so far has been very favourable but from past experiences when obtaining a quote for the first time they usually are. We will have to see what happens on my renewal to see if this continues. I can’t understand why getting car insurance is such a time consuming task as in the old days you stayed with one company. It seems now every year you have to go through the process of trying to get a better deal. Whatever happened to the word loyalty.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Bertieformyloveofallsorts

CosDavid gave this product an overall rating of 5 / 5

Great service

Very efficient service. No fuss, and with a discount from doing the Aviva drive app.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

CosDavid

Baccy gave this product an overall rating of 5 / 5

Easy on line form

Got car insurance very easy & quick to do. Got all I asked for & protected no claims discount. Much cheaper than insurance company i have been with for a lot of years. It pays to shop around

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Baccy

Renos gave this product an overall rating of 5 / 5

Mr Renos

I've bought a car insurance and Aviva service was great. They will by your side all the way.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Renos

Matoyou gave this product an overall rating of 4 / 5

Good and fair

The best and most value for money policy I could find including price comparison sites

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Matoyou

phil gave this product an overall rating of 4 / 5

good telephone experience

car insurance.premium was reasonable compared to some other company quotes.

I would recommend Aviva to a friend

By:
Gender:
Male

phil

MrJim gave this product an overall rating of 5 / 5

Value for Money

Value for money and all the cover I need. My car wasn’t listed, being a new model, but Aviva did everything to get me insured.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MrJim

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