Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

Debz gave this product an overall rating of 5 / 5

CAR INSURANCE

Recently bought car insurance online. Website amazingly easy to navigate. Straightforward questions and insurance quote very competitive.

I would recommend Aviva to a friend

By:
Gender:
Female

Debz

Emmaj gave this product an overall rating of 5 / 5

Great services

I have policies with Aviva, ranging from house insurance, life insurances and car insurance . Their customer service has always been excellent, premiums are very affordable for my circumstances but I have all the reassurance that I'm covered with multiple covers. Highly recommend using Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Emmaj

Kestrel gave this product an overall rating of 5 / 5

Very Easy to Set up our Multi Car Insurance

The web site was straight forward and clear and showed how much each 'extra' would cost should it be required. Also showed the premium for each vehicle and then showed the multicar discount applied all very clear. Paperwork arrived as requested, again all clear and precise and last but not least the premium was very attractive!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kestrel

Obi1Kenobi gave this product an overall rating of 3 / 5

Disappointing

Very disappointed. After sending all the proof necessary for the no claim discount, they didn't accept my proof. How come they accepted for 1 year and didn't accept for 8+ years? This is outrageous.

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
5 / 5

I'm sorry to see that you are unhappy with the outcome when verifying your NCD proof. I have just sent you an email with more information which should hopefully clear matters however, please feel free to reply to my email. Thansk for taking the time to provide us with your valued feedback.

Mike, Aviva Online Team

Obi1Kenobi

Igor gave this product an overall rating of 5 / 5

Solid insurance

Got a comprehensive car insurance. I like the fact that I don't need to pay the whole year and I don't get penalised for it as it's the same price. Got the premium cover and it was cheaper then with my other insurer. Would recommend it, but still not sure how they would handle claims. Hope never to find out.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Igor

flightdeck gave this product an overall rating of 5 / 5

car insurance

Excellent website competitive prices,very satisfied.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

flightdeck

Maxc gave this product an overall rating of 5 / 5

Great customer service

I was insured with quote me happy also part of Aviva .I did not like the way you could only contact them through the internet.i prefer to be able to speak to someone especially when it's as important as insurance. I was very happy with how I was dealt with

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Maxc

Morrisa gave this product an overall rating of 5 / 5

Very clear telephone service from helpful staff member

Car Insurance very easily arranged by courteous staff who spoke very clearly

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Morrisa

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