Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Inab gave this product an overall rating of 5 / 5

Easy

Buying the policy was easy - haven’t had to claim yet so have not had to test all the claims they make

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

I’m really glad you found the purchase process simple, there used to be far too much hassle involved with insurance and we’re trying to simplify that. Get a quote not a quiz! Fancy looking into other policies? If you have a home insurance elsewhere let us know your renewal date and we will send you some information at the relevant time, possibly to get some savings there too!

Will, Aviva Social Media Team

Inab

Igaveyouallmyparticularsa gave this product an overall rating of 5 / 5

I brought car insurance,so quick and easy

I brought car insurance and it was so quick and easy once Aviva had all my particular and it was the lowest price to for me

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hi there, Thanks for your review, I’m always happy when were competitive for our customers. All your policy documents will be available for you on MyAviva, I can see you’re not registered. If you follow the link in your email inbox you will be able to set a password and log in. You’ll also be able to see all other policies which we can offer you with discounted rates. In addition to that, please do bear in mind that you can Demonstrate how well you drive over 200 miles and you'll get a score out of 10 - depending on your score you could save up to 28% off your renewal and you can find out more about this here ➡http://at.aviva.uk/AvivaDrive

Will, Aviva Social Media Team

Igaveyouallmyparticularsa

sandy gave this product an overall rating of 5 / 5

Brilliant

It was not a purchase but claiming my 5 per cent tax free

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Customer experience
5 / 5

sandy

AdyH gave this product an overall rating of 5 / 5

5 star car cover

Dead easy to do online, website easy to navigate, no hidden costs, competitively priced, what more is there to say, thanks Aviva!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hi there, Thank you for your review. That’s great news, I'm really glad you liked the product. Have you had a look at the other policies which we can offer? If you email me dates of your renewals I can make sure we send you some information at the relevant time.

Will, Aviva Social Media Team

AdyH

Dan85 gave this product an overall rating of 5 / 5

Great service

I got a great deal on my insurance and had a great service when I called

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hi there, Thanks for submitting your review. I'm really happy you enjoyed the service we have provided, it doesn’t have to stop here! We have a whole bunch of other products which could tickle your fancy, have you logged onto MyAviva to see whats on offer? If not log on here ➡ http://at.aviva.uk/Login to see whats available.

Will, Aviva Social Media Team

Dan85

DaveDee gave this product an overall rating of 5 / 5

Cheap as chips...

Motor insurance. Cheaper through the website than price comparison websites because I was already an Aviva customer. Easy process to follow.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DaveDee

maggie gave this product an overall rating of 4 / 5

Customer Service

House and car insurance. Very pleased as to how quickly you dealt with my enquiry.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

maggie

A customer gave this product an overall rating of 4 / 5

Prompt service

Everything was very good but would have been nice if my daughter, who recommended you, got some sort of loyalty bonus. I did ring but there was nothing on offer.

I would recommend Aviva to a friend

Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

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