Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2740 customer reviews

Rating breakdown

2740 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 73 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 2740 customer reviews

Port gave this product an overall rating of 5 / 5

Best insurance company and excellent customer service

I bought a car insurance, very cheap as compared to numerous websites visited. No upfront payment or deposit but flexible equal monthly payments and very excellent customer service received from the agent who dealt with me.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Port

Philfish gave this product an overall rating of 5 / 5

Simple website

The Aviva website was the easiest to navigate that I have ever encountered. Start to finish took less than 15minutes

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Philfish

Tezza gave this product an overall rating of 4 / 5

Good review

Car insurance very helpful throughout the call and felt very at ease

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Tezza

BigAl gave this product an overall rating of 4 / 5

Easy experience

Motor insurance policy, easy to use website and a good discount for having other Aviva products

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BigAl

JMac gave this product an overall rating of 4 / 5

Competitive price

Very pleased with my quote from Aviva car insurance, cheaper quote than anywhere else by a significant amount. Helps that I have another policy with them. Would recommend.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JMac

GandJ gave this product an overall rating of 4 / 5

Local call centres a plus

Car insurance Easy helpful service to set up my policy

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

GandJ

DODGER gave this product an overall rating of 5 / 5

Brilliant

Site was clear, easy to use and fast. Premiums offered were very good. All paperwork was emailed promptly.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DODGER

Nickname gave this product an overall rating of 5 / 5

Very smooth and easy process

I received my annual renewal for car insurance from Aviva and the premium had more than doubled. I went on the Aviva website. Very smooth and easy process, resulting in a premium of a bit less than last year. Result!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Nickname

Back to top