Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1749 reviewers
  • 4 stars awarded by 412 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3448 customer reviews

Driver gave this product an overall rating of 5 / 5

easy

Very easy to purchase online, very good price for my two cars. Thank you

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Driver

Dunc gave this product an overall rating of 5 / 5

Great and helpful insurance

Great service looked at my insurance needs and what I had and saved me loads of money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Dunc

coinneach gave this product an overall rating of 5 / 5

Customer service

We have 2 cars and I found it so simple to insure both on the same policy compared to my last insurer, which is why I have changed to Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

coinneach

Ladycjay gave this product an overall rating of 5 / 5

Highly recommend

Recently bought my car insurance online. Easily one of the most hassle free and straightforward quotes I’ve been able to get, really transparent with costs and super easy to use

I would recommend Aviva to a friend

By:
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ladycjay

Cinphil gave this product an overall rating of 4 / 5

Good all round service

Very helpful answered all my questions listened to what I had to say and understood what I was looking for in a car insurance for two cars. Not the cheapest quote I got but overall looked like the best deal.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Cinphil

Audi gave this product an overall rating of 5 / 5

insurance

Obtained multicar insurance for two cars and the online price was good and the service also

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Audi

gunnersaurus gave this product an overall rating of 5 / 5

Easy to open, follow and submit

Checked with others and remembered Aviva with discount for my other relations with you. Good quote and everything else that I wanted... so here I am!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

gunnersaurus

Ducky gave this product an overall rating of 4 / 5

good service both on line and telephone conversation

purchased car insurance better price than previous company

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ducky

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