Overall rating
This product has been awarded an overall rating of from 2742 customer reviews
Rating breakdown
2742 reviews
- 5 stars awarded by 1216 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
DODGER gave this product an overall rating of
Brilliant
20/02/2019
Site was clear, easy to use and fast. Premiums offered were very good. All paperwork was emailed promptly.
I would recommend Aviva to a friend
- By:
- DODGER
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
DODGER
Nickname gave this product an overall rating of
Very smooth and easy process
20/02/2019
I received my annual renewal for car insurance from Aviva and the premium had more than doubled. I went on the Aviva website. Very smooth and easy process, resulting in a premium of a bit less than last year. Result!
I would recommend Aviva to a friend
- By:
- Nickname
- Gender:
- Male
- Age:
- 65 or over
Nickname
Mick gave this product an overall rating of
Great custumer service and advise
20/02/2019
Got my car insurance from aviva they were really helpfull when others were not i had been in spain and while other companys did not give me any no claims aviva did and a decent price
I would recommend Aviva to a friend
- By:
- Mick
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mick
magic123 gave this product an overall rating of
customer service
20/02/2019
quick,easy filling in forms and good service,good price.
I would recommend Aviva to a friend
- By:
- magic123
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
magic123
Anglo gave this product an overall rating of
Customers
20/02/2019
Very easy to get the policy on line and competitive price for the policy!
I would recommend Aviva to a friend
- By:
- Anglo
- Gender:
- Male
- Age:
- 35 to 44
Anglo
Vana gave this product an overall rating of
Good service overall
20/02/2019
Car insurance bought from aviva. I have called aviva to get quote
I would recommend Aviva to a friend
- By:
- Vana
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Vana
Georgi gave this product an overall rating of
Easy process
19/02/2019
Bought car insurance. Was the easiest experience I've ever had when looking around for the best deal available
I would recommend Aviva to a friend
- By:
- Georgi
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Georgi
Florence gave this product an overall rating of
Easy to deal with
19/02/2019
Motor policy was easy to get and easy to compare with others. Good value.
I would recommend Aviva to a friend
- By:
- Florence
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Florence