Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

DODGER gave this product an overall rating of 5 / 5

Brilliant

Site was clear, easy to use and fast. Premiums offered were very good. All paperwork was emailed promptly.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DODGER

Nickname gave this product an overall rating of 5 / 5

Very smooth and easy process

I received my annual renewal for car insurance from Aviva and the premium had more than doubled. I went on the Aviva website. Very smooth and easy process, resulting in a premium of a bit less than last year. Result!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Nickname

Mick gave this product an overall rating of 5 / 5

Great custumer service and advise

Got my car insurance from aviva they were really helpfull when others were not i had been in spain and while other companys did not give me any no claims aviva did and a decent price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mick

magic123 gave this product an overall rating of 5 / 5

customer service

quick,easy filling in forms and good service,good price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

magic123

Anglo gave this product an overall rating of 5 / 5

Customers

Very easy to get the policy on line and competitive price for the policy!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44

Anglo

Vana gave this product an overall rating of 4 / 5

Good service overall

Car insurance bought from aviva. I have called aviva to get quote

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Vana

Georgi gave this product an overall rating of 5 / 5

Easy process

Bought car insurance. Was the easiest experience I've ever had when looking around for the best deal available

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Georgi

Florence gave this product an overall rating of 5 / 5

Easy to deal with

Motor policy was easy to get and easy to compare with others. Good value.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Florence

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