Overall rating
This product has been awarded an overall rating of from 3000 customer reviews
Rating breakdown
3000 reviews
- 5 stars awarded by 1423 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 40 reviewers
- 1 stars awarded by 75 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
robbo1966 gave this product an overall rating of
Aviva Car Insurance
28/01/2019
So far really pleased with the change from y previous provider they couldn't even match the price you quoted and I have been with them for over 10 yrs. I just thought that this year the policy had gone up too much. As I say really please so far as a new Aviva customer.
I would recommend Aviva to a friend
- By:
- robbo1966
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
robbo1966
DLW47 gave this product an overall rating of
Sorted
28/01/2019
Decided to review my purchase and felt it was not the package required - full refund without any hassle. Impressed and pleased.
I would recommend Aviva to a friend
- By:
- DLW47
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
DLW47
Marypoppins gave this product an overall rating of
Easy to use website
28/01/2019
Bought car insurance on the computer the site was easy and streight forward, their was no difficult questions and i got a quote streight away.
I would recommend Aviva to a friend
- By:
- Marypoppins
- Gender:
- Female
- Age:
- 55 to 64
Marypoppins
Phipps gave this product an overall rating of
straight forward and to the point
27/01/2019
I haven't discussed with anybody but i certainly will
I would recommend Aviva to a friend
- By:
- Phipps
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Phipps
ThePainter gave this product an overall rating of
Great Price and Service
27/01/2019
Great price for Van insurance. Quick and easy purchase.
I would recommend Aviva to a friend
- By:
- ThePainter
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
ThePainter
Geoff gave this product an overall rating of
1st attempt poor; 2nd much better
27/01/2019
Had great difficulty hearing and understanding your first person I spoke to . He said that I didn't have a policy with you. If they spoke good clear English it would help a lot! The 2nd one was very helpful and I was able to identify the policy which was first arranged on the 5/01/2019 and give me the policy number
- By:
- Geoff
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 2 / 5
- Value for money
- 2 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 2 / 5
Geoff
Huntsman gave this product an overall rating of
A very competitive policy, excellent terms.
21/01/2019
Purchased cover for my 4 x 4 SUV that required first class comprehensive cover as it is valuable and essential for my daily use.
I would recommend Aviva to a friend
- By:
- Huntsman
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Huntsman
bjv5 gave this product an overall rating of
Great policy at a great price
21/01/2019
I was hugely impressed with Aviva service and their products. I will definitely look to extend to home insurance too
I would recommend Aviva to a friend
- By:
- bjv5
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
bjv5