Overall rating
This product has been awarded an overall rating of from 3439 customer reviews
Rating breakdown
3439 reviews
- 5 stars awarded by 1740 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 81 reviewers
- 2 stars awarded by 47 reviewers
- 1 stars awarded by 85 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
ctyguest33 gave this product an overall rating of
Using the App helped me save on my renewal
13/08/2018
I downloaded the Aviva Drive App for a bit of fun but soon realised it was quite a useful tool. When my renewal cam through I thought I'd check what the Avia would give me using my score, glad I did. Even with a few additions to my cover I saved on the renewal quote.
I would recommend Aviva to a friend
- By:
- ctyguest33
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
ctyguest33
Raou gave this product an overall rating of
Miss
13/08/2018
Very disappointing service. I travelled in Tunisia asked for the green card to proof I have an insurance on my car by email. I am still waiting. I spend 40mn on the phone with an advicer answering 100 questions nothing has been sortes
- By:
- Raou
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 1 / 5
- Value for money
- 1 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 1 / 5
I'm sorry to hear this, I've asked the team to be in touch with you to resolve the situation
Katie, Aviva Online Team
Raou
Joe1234 gave this product an overall rating of
Excellent service over phone great price
13/08/2018
Already recommended you to friends and family and I was recommended by a friend as well.
I would recommend Aviva to a friend
- By:
- Joe1234
- Gender:
- Male
- Age:
- 25 to 34
Joe1234
monkey gave this product an overall rating of
Excellent service
13/08/2018
Very pleased with everything. Health Care and car insurance
I would recommend Aviva to a friend
- By:
- monkey
- Gender:
- Female
- Age:
- 65 or over
monkey
Driver gave this product an overall rating of
easy
12/08/2018
Very easy to purchase online, very good price for my two cars. Thank you
I would recommend Aviva to a friend
- By:
- Driver
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Driver
Dunc gave this product an overall rating of
Great and helpful insurance
12/08/2018
Great service looked at my insurance needs and what I had and saved me loads of money.
I would recommend Aviva to a friend
- By:
- Dunc
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Dunc
coinneach gave this product an overall rating of
Customer service
12/08/2018
We have 2 cars and I found it so simple to insure both on the same policy compared to my last insurer, which is why I have changed to Aviva.
I would recommend Aviva to a friend
- By:
- coinneach
- Gender:
- Male
- Age:
- 65 or over
coinneach
Ladycjay gave this product an overall rating of
Highly recommend
12/08/2018
Recently bought my car insurance online. Easily one of the most hassle free and straightforward quotes I’ve been able to get, really transparent with costs and super easy to use
I would recommend Aviva to a friend
- By:
- Ladycjay
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Ladycjay