Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Forest gave this product an overall rating of 5 / 5

Very good and helpful.

I am hard of hearing, i can not use telephone but i use my phone to text. I am very happy with this insurance with you what you give form of everything what i need to know about it great! I try keep my eye out when you have send bec i am work seven days aweek as got two jobs atm. I would like to know, on the 5th of each months, would you or can you send me like" payment comfirm thank you" after you get payment from my bank?

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Forest

Charliebarley gave this product an overall rating of 5 / 5

Excerlent Service

From the first call I made to check on a premium for my car insurance I found the staff very knowledgeable and very friendly to deal with. I received a quote within a few minutes. When my House & Contents are I shall be changing to your company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Charliebarley

Steveb555 gave this product an overall rating of 5 / 5

Competitive price and simple to arrange

Purchased motor insurance after obtaining an on line quote. With being an existing Aviva customer I qualified for the 20 pc discount offer which meant it beat my renewal price. Simple procedure to complete the purchase.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Steveb555

Swhite gave this product an overall rating of 4 / 5

Car insurance

I was with aviiva 2 years ago and after I had changed to another provider they told me they could have matched the price so this year I went back to them as they were the best price I could find

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44

Swhite

Aaron gave this product an overall rating of 5 / 5

Easy

The process was quick and simple. Great service for existing customers

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Aaron

andy gave this product an overall rating of 5 / 5

motor insurance purchase experience

purchasing process is straight forward without hassle, and competitive price that beats other providers in price compare website.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

andy

Gemini gave this product an overall rating of 5 / 5

So easy to use

I purchased my car insurance through My Aviva and it was really easy to use, very competitive and met all of my needs.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gemini

Andrei gave this product an overall rating of 4 / 5

Great customer service

I have purchased my second car which overlapped the previous by two months in terms of insurance. Because of that I was not able to get NCD on both cars but I was given a discount for the same percentage as the NCD until my first car insurance expires and I can transfer the NCD. Great service ! Even though AVIVA was not the best quote, they earned my respect again with this customer friendly solution and I'm happy to work with them !

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Andrei

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