Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3000 customer reviews

Rating breakdown

3000 reviews

  • 5 stars awarded by 1423 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 40 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3000 customer reviews

robbo1966 gave this product an overall rating of 5 / 5

Aviva Car Insurance

So far really pleased with the change from y previous provider they couldn't even match the price you quoted and I have been with them for over 10 yrs. I just thought that this year the policy had gone up too much. As I say really please so far as a new Aviva customer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

robbo1966

DLW47 gave this product an overall rating of 5 / 5

Sorted

Decided to review my purchase and felt it was not the package required - full refund without any hassle. Impressed and pleased.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DLW47

Marypoppins gave this product an overall rating of 5 / 5

Easy to use website

Bought car insurance on the computer the site was easy and streight forward, their was no difficult questions and i got a quote streight away.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Marypoppins

Phipps gave this product an overall rating of 5 / 5

straight forward and to the point

I haven't discussed with anybody but i certainly will

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Phipps

ThePainter gave this product an overall rating of 5 / 5

Great Price and Service

Great price for Van insurance. Quick and easy purchase.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ThePainter

Geoff gave this product an overall rating of 4 / 5

1st attempt poor; 2nd much better

Had great difficulty hearing and understanding your first person I spoke to . He said that I didn't have a policy with you. If they spoke good clear English it would help a lot! The 2nd one was very helpful and I was able to identify the policy which was first arranged on the 5/01/2019 and give me the policy number

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
2 / 5
Value for money
2 / 5
Customer experience
3 / 5
Ease of purchase
2 / 5

Geoff

Huntsman gave this product an overall rating of 5 / 5

A very competitive policy, excellent terms.

Purchased cover for my 4 x 4 SUV that required first class comprehensive cover as it is valuable and essential for my daily use.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Huntsman

bjv5 gave this product an overall rating of 5 / 5

Great policy at a great price

I was hugely impressed with Aviva service and their products. I will definitely look to extend to home insurance too

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

bjv5

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