Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3025 customer reviews

DAyre gave this product an overall rating of 5 / 5

Easy application

Car insurance quote was easy to obtain and understand. Able to exclude extra cover that wasnt required and also to add on special cover such as no claims bonus

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
1 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DAyre

Grandad gave this product an overall rating of 5 / 5

Great Customer Service

The on line quote was quick easy and competitive. The customer service was friendly and helpful

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Customer experience
5 / 5

Grandad

Jotw gave this product an overall rating of 5 / 5

Cheap car insurance

I've bought fully comp insurance for a brand new car. Cheapest around. Website easy to navigate. Also got cashback on the topcashback website. Great

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jotw

DrDeb gave this product an overall rating of 5 / 5

Great value / simple online process

Car insurance - good value - and auch a simple online purchase; love the front end / customer friendly. Great comms from AVIVA

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DrDeb

MandyNorwich gave this product an overall rating of 5 / 5

Easy Transaction

I used the Aviva App to purchase car insurance and as I already have an Endowment policy with Aviva I received a discount. The whole process was so easy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MandyNorwich

TigerTony gave this product an overall rating of 5 / 5

Quick and easy to sign up

Car insurance - the whole process was really easy, from filling in the relevant information and choosing what options you wanted/ needed to deciding for paperless or paper copy of insurance policy once completed.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TigerTony

Missy gave this product an overall rating of 5 / 5

New customer

I insured two cars with you the gentleman was very helpful and give us a good deal

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Missy

RussK gave this product an overall rating of 5 / 5

Great start

Quick and painless quote online. Followed up by plenty of info by email and download able documents. Great price too. I hope it stays similar next year

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

RussK

Back to top