Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Lfan gave this product an overall rating of 5 / 5

Amazing

Everything amazing, good value, easy to understand and fantastic staff. Destroy the competition;)

I would recommend Aviva to a friend

By:
Age:
25 to 34
Policy features and benefits
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lfan

amarsinghy gave this product an overall rating of 5 / 5

Unbeatable insurance

I had my car insurance with Admiral for a year and received my renewal quote which had increased by a few hundred pound. Checked with Aviva and the insurance was almost half of the renewal quote.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

amarsinghy

patmick1sky gave this product an overall rating of 5 / 5

excellent senrvice

bought car insurance with no problems from quote to issue of policy in very quick time and a very competitive price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

patmick1sky

Triv gave this product an overall rating of 5 / 5

Perfect

Perfect service, helpful and value for money................

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Triv

Abdul gave this product an overall rating of 5 / 5

Excellent

Easy to use and very good customer service. I would recommend anyone to use it. Very happy customer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Abdul

morgan18 gave this product an overall rating of 4 / 5

Multi Car Insrance Excellent Service

multi car insurance, excellent policy as well as home insurance I have it all with one company now. just hope it does not go up to much next year !!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

morgan18

Jorobby gave this product an overall rating of 5 / 5

Great Customer service

Easy to navigate on the site Straight forward questions and quick to complete

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jorobby

Flyer gave this product an overall rating of 5 / 5

Value for money and ease of setting up

Much better price on multi-car insurance. Friendly , helpful staff.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5

Flyer

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