Overall rating
This product has been awarded an overall rating of from 3451 customer reviews
Rating breakdown
3451 reviews
- 5 stars awarded by 1751 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Lfan gave this product an overall rating of
Amazing
12/08/2018
Everything amazing, good value, easy to understand and fantastic staff. Destroy the competition;)
I would recommend Aviva to a friend
- By:
- Lfan
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Lfan
amarsinghy gave this product an overall rating of
Unbeatable insurance
11/08/2018
I had my car insurance with Admiral for a year and received my renewal quote which had increased by a few hundred pound. Checked with Aviva and the insurance was almost half of the renewal quote.
I would recommend Aviva to a friend
- By:
- amarsinghy
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
amarsinghy
patmick1sky gave this product an overall rating of
excellent senrvice
11/08/2018
bought car insurance with no problems from quote to issue of policy in very quick time and a very competitive price.
I would recommend Aviva to a friend
- By:
- patmick1sky
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
patmick1sky
Triv gave this product an overall rating of
Perfect
11/08/2018
Perfect service, helpful and value for money................
I would recommend Aviva to a friend
- By:
- Triv
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Triv
Abdul gave this product an overall rating of
Excellent
11/08/2018
Easy to use and very good customer service. I would recommend anyone to use it. Very happy customer.
I would recommend Aviva to a friend
- By:
- Abdul
- Gender:
- Male
- Age:
- 17 to 24
- Policy features and benefits
- 5 / 5
- Value for money
- 3 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Abdul
morgan18 gave this product an overall rating of
Multi Car Insrance Excellent Service
11/08/2018
multi car insurance, excellent policy as well as home insurance I have it all with one company now. just hope it does not go up to much next year !!
I would recommend Aviva to a friend
- By:
- morgan18
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
morgan18
Jorobby gave this product an overall rating of
Great Customer service
11/08/2018
Easy to navigate on the site Straight forward questions and quick to complete
I would recommend Aviva to a friend
- By:
- Jorobby
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jorobby
Flyer gave this product an overall rating of
Value for money and ease of setting up
10/08/2018
Much better price on multi-car insurance. Friendly , helpful staff.
I would recommend Aviva to a friend
- By:
- Flyer
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
Flyer