Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2740 customer reviews

Rating breakdown

2740 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 73 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2740 customer reviews

newClient gave this product an overall rating of 1 / 5

Complicated custommer service

I was asked to provide no claim discount documents so I provided those from my previous two consecutive motor insurances. However Aviva accepted only one of them, raised the insurance charge, and provided no explanation. When I questioned this Aviva did not even reply. Will probably leave soon.

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
2 / 5

newClient

spiralos gave this product an overall rating of 4 / 5

My opinion matters

I bought car insurance from Aviva and it was all very reasonable. They then hammered me with emails saying my opinion matters. I am hoping this review will stop them from coming. (good luck with that one.)

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

spiralos

kesa gave this product an overall rating of 5 / 5

Very Competitive Car Insurance Prices Great Customer Service

The title says it all really. I trawled the internet for insurance for my new car. I decide on Aviva and chose the cover and paid for the policy. Coincidentally it was time for my wife to renew her policy. I decided to get an on line quote for a multi car policy from Aviva to cover both my mine and my wife's car. The price looked good but I had already committed to buying an individual policy. I contacted customer services who were able to sort everything out over the phone. I found them very helpful and professional. And from my experience would highly recommend Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

kesa

Dixsee gave this product an overall rating of 2 / 5

Hounded

Asked for quote and bought insurance. Hounded ever since for review!

By:
Gender:
Male

My apologies for the number of emails you have received asking for your feedback. We are passionate about the service we provide and any feedback you can give will help us shape the way we work going forward. Should you wish to stop these email, please click on the unsubscribe link at the bottom of the email. My apologies again for any inconvenience caused.

Mike, Aviva Online Team

Dixsee

fordman gave this product an overall rating of 4 / 5

carinsur

fully comprehensive with legal cover. already got breakdown cover with others but may change at next renewal. generally, easy to follow selection process on the website with clear sections to select from.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

fordman

D1075 gave this product an overall rating of 5 / 5

Great price with lots of extras!!

Checked the comparison sites and then tried Aviva. They we're the cheapest by by far + extra 3000miles per year +social, domestic ,commuting and business use as standard amongst other benefits. I also can use their app to change certain details with no administration fees!...HAPPY DAYS!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

D1075

Happycar gave this product an overall rating of 5 / 5

Great customer service

I recently changed my car insurance(from a very well known company) to Aviva & saved approx 200.00 on 12months cover this was for the same cover & in some aspects was better. I pay monthly & Aviva do not charge any interest which is great. The operative was very helpful I would highly recommend Aviva. Thank you

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Happycar

zoomer gave this product an overall rating of 4 / 5

easy website to follow

Bought car insurance for a good price, very happy with your quick response, would definitely recommend to others

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

zoomer

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