Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

IFGlasgow gave this product an overall rating of 5 / 5

Tesco car park damage

Car bumped in Tesco car park. Contacted Avia and the claim was delt with with one call. Car going for repair within the week and courtesy car delivered to door. Excellent service.

I would recommend Aviva to a friend

By:
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

IFGlasgow

Scottywatp gave this product an overall rating of 5 / 5

Great company a+.

Highly recommend Aviva very easy to deal with brilliant online support.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Scottywatp

Subaru gave this product an overall rating of 5 / 5

What can I say.

My car was damaged during a towing procedure due to the high mileage, I was forced to terminate my claim due to impending financial loss, ie the car being written off and pay for the repair myself this was callculated by me to be the less costly action, the car was highly mechanically maintained but that never gets taken into consideration, cosmetic damage cost me two thousand pounds.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

Subaru

Chief gave this product an overall rating of 3 / 5

No docs

Good insurance cover but my documents have never appeared in My Aviva so had to ring you to get them sent by email.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
2 / 5
Ease of purchase
5 / 5

Chief

mabandbjb gave this product an overall rating of 4 / 5

Good product at a good price

Multiple car insurance. Fractionally less than last years premiums (Two separate ones for two cars) and far less than the premium for this year. The terms of the insurance were just as good as previously. The quotation was less than all those found on comparison sitrs.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

mabandbjb

Harley8492 gave this product an overall rating of 4 / 5

Easy and simple

Very easy and simple to set up online and you can view all policies easily whilst amending and updating them. The only gripe I have but believe it's common for all insurers is my premium increased over 25 percent for insuring my car straight away where as if I started the insurance 2 weeks later it was much cheaper! (Sadly couldn't be off the road for 2 weeks)

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
2 / 5
Ease of purchase
5 / 5

Harley8492

gottie gave this product an overall rating of 5 / 5

Good experience from customer support. All questions explained in detail.

Easily set up Aviva Plus car insurance and far cheaper than any other like for like. Impressed!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

gottie

roberto gave this product an overall rating of 5 / 5

very good customer service

i will tell my friends and family about my Aviva insurance cos. i think they are the best in the market. And a very good customer service as well.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

roberto

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