Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3025 customer reviews

WoodyMan gave this product an overall rating of 5 / 5

Customer Service

Just started the process for claiming on our Motor Policy which has gone smoothly and I've found the call centre staff to be very helpful and knowledgeable.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

WoodyMan

Geo5 gave this product an overall rating of 5 / 5

Car insurance made easy

Bought car insurance online and was great value for money . Very easy to purchase online .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Geo5

Bobik gave this product an overall rating of 1 / 5

idiotic system

Idiotic software/registration system ,very annoying, user unfriendly

By:
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
2 / 5

Hi, I'm sorry to hear you feel this way. We are continually investing in improving our web services. If you do not wish to use it, this is not a problem as your policy can be managed entirely over the phone or through live chat with a human Aviva representative ready to help with any issues you might be having.

Yannis, Aviva Web Team

Bobik

Zifor gave this product an overall rating of 5 / 5

Very supportive customer service

We were supported all the way by Avvia who kept us informed as to what the next step was. A courtesy car was soon on its way. Very happy with the whole process

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Zifor

Ksr123 gave this product an overall rating of 4 / 5

Nice and easy process

Easy process to buy motor insurance quote and convert it.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ksr123

Nomi gave this product an overall rating of 5 / 5

Aviva Car Insurance policy

I took Multi car insurance policy from Aviva and I am really happy about it because of following: - very cheap multi car policy - very friendly customer support over the phone - I made few mistakes while get quote and then had to get is rectified over the phone and didn't take long and got sorted. - Online portal is very good and easy to use. - also requested hard copies and got them according to commitment - Also while getting quote i made a typo mistake and wrote down incorrect years for NCD and when I sent the proof they rectified it very quickly and sent me the refund within no time. Thank you Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Nomi

mcmoody49 gave this product an overall rating of 5 / 5

really great company with brilliant personnel

great price, brilliant people to talk to. easy to purchase and there is no pressure once you have a quote. a really good company to do business with.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

mcmoody49

REJA gave this product an overall rating of 3 / 5

Not Simple

I called up on a few occasions to discuss this multi car policy with questions i had and it was so difficult getting a straight answer. It took me a number of times asking what the excess was. The price changed on a couple of occasions with out changing any information.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
2 / 5
Ease of purchase
1 / 5

Thanks for taking the time to provide us with your feedback and my apologies for the level of service you received. This is certainly not the usual high level of service we aim to provide our customer. I have raised your concerns and arranged for the call to be listened to passing on the appropriate feedback to the agent concerned.

Mike, Aviva Online Team

REJA

Back to top