Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1749 reviewers
  • 4 stars awarded by 412 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

AllanA gave this product an overall rating of 5 / 5

I was surprised!

I received a car insurance renewal quote from my previous insurers with which I was unhappy and I remembered that someone had recommended Aviva to me a couple of years ago, so I went on line for a quote. I was surprised! Surprised at how easy it was to get an on-line quote. Surprised at how much cheaper my car insurance would become. Surprised at how clear the documentation wording was. I really like the MyAviva account facility too. It is great to be able to store all my documents in that one place on line. It is so easy to use and everything just seems so clear and fresh.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

AllanA

SueCarltonJones gave this product an overall rating of 5 / 5

Great customer service

Motor insurance. No fuss quote and set up. Very pleased. Will be giving Aviva my house insurance this year too.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

SueCarltonJones

easyprocessatagoodprice gave this product an overall rating of 5 / 5

great customer service

fully comp with protected no claims and cover agaist non ins. drivers

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

easyprocessatagoodprice

Cream999 gave this product an overall rating of 1 / 5

Poor service

Good service until u make a cliam take to long self employed with ice cream van left with no income coming in lost more than they payed out felt i was forced to take payment in loo so i could get problem sorted my self and get back to work dont wont to pay out tru value .

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

Thanks for taking the time to leave your feedback, we really appreciate it. Really sorry to hear you've not experienced or usual high levels of service during your claim. I’ve passed this on to the relevant team to get in touch. This will be in the next 2 working days, but hopefully it'll be sooner than that.

Andy, Aviva Online Team

Cream999

Ian117 gave this product an overall rating of 4 / 5

Easy to use

I bought my car insurance online and found it a simple process, it was also simple to save and go back to. Price was very competitive and the cover exactly what I wanted.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
1 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Ian117

Pleased gave this product an overall rating of 5 / 5

So easy and great value

Renewal of car insurance , from my previous insurer nearly half of what I was paying

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Pleased

Dogvanlady gave this product an overall rating of 5 / 5

Great value for money

I was searching for van insurance for a new van but not for business use & with the option to add my existing car to the policy when it comes up for renewal. Aviva was the cheapest quote I found & also made the process quick & easy, with no stupid questions & a good range of options, so that I found cover that exactly suited my needs. Thank you.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dogvanlady

njstorm gave this product an overall rating of 5 / 5

good service

multi car and van ins very good deal and easy to do

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

njstorm

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