Overall rating
This product has been awarded an overall rating of from 2741 customer reviews
Rating breakdown
2741 reviews
- 5 stars awarded by 1215 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
1sttimeuser gave this product an overall rating of
Easy to use website
14/02/2019
Got renewal notice, large cost increase so used Aviva website to get a quote, easy to use website compared to others, good value, so signed up.
I would recommend Aviva to a friend
- By:
- 1sttimeuser
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
1sttimeuser
Mart gave this product an overall rating of
Easy to use web site
14/02/2019
Purchasing motor insurance on line was easy & had a very competitive price
I would recommend Aviva to a friend
- By:
- Mart
Mart
jay74 gave this product an overall rating of
Excellent service
14/02/2019
Value for money and good customer service. Took out policy but had to make some adjustments to my policy which were carried out quickly and efficiently with money also been refunded to me which I was very pleased with.
I would recommend Aviva to a friend
- By:
- jay74
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
jay74
KR12 gave this product an overall rating of
Great Value
13/02/2019
Got my car insurance with the same level of cover as my previous insurer & saved on the premium. Much less than my renewal.
I would recommend Aviva to a friend
- By:
- KR12
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
KR12
Bear gave this product an overall rating of
Satisfied
13/02/2019
This insurance was all done on line, (a first for me) and a very easy way it was,you can Taylor make it to your needs and price,doesn’t take long to do and is a very easy website to use, My quote came through in 2 mins and was a very good competitive one,again it was easy to then confirm And would recommend it to anyone.
I would recommend Aviva to a friend
- By:
- Bear
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bear
camerauser gave this product an overall rating of
Excellent online service.
13/02/2019
Very simple very easy procedure and the price of the insurance is very good. I have both my cars with you now - excellent.
I would recommend Aviva to a friend
- By:
- camerauser
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
camerauser
KAAll gave this product an overall rating of
half the price quoted by a company i had 2 cars with
13/02/2019
half the price quoted by a company i had 2 cars with, easy to apply and set up.
I would recommend Aviva to a friend
- By:
- KAAll
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
KAAll
Phil gave this product an overall rating of
Motor car insurance
13/02/2019
I bought car insurance after being a company car driver for 20 years. My driving history was taken into account, a good price, with excellent service.
I would recommend Aviva to a friend
- By:
- Phil
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Phil