Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 2742 customer reviews

KAAll gave this product an overall rating of 5 / 5

half the price quoted by a company i had 2 cars with

half the price quoted by a company i had 2 cars with, easy to apply and set up.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

KAAll

Phil gave this product an overall rating of 4 / 5

Motor car insurance

I bought car insurance after being a company car driver for 20 years. My driving history was taken into account, a good price, with excellent service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Phil

Mrunhappy gave this product an overall rating of 1 / 5

Motorpolicy

It seems your unhappy with my n.c.b.when I provided a document you said I had to phone customer service,well that was something else after about 5 mins on hold and some automated service procedures I just had enough,sorry your service needs a good sort out.

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
1 / 5
Ease of purchase
5 / 5

Mrunhappy

Pearl gave this product an overall rating of 5 / 5

Excellent

Good App which shows you all the relevant information.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pearl

robbie gave this product an overall rating of 5 / 5

good value for money

Quick process and everything completed with good value for money

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

robbie

munjala gave this product an overall rating of 5 / 5

Great Quote for car insurance beating the compare services

I am so happy that I went directly to Aviva's website to obtain the car quote. They came out cheapest against the major compare search sites. It was a really straightforward process with not many details required. Thanks Aviva!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

munjala

Ady1978 gave this product an overall rating of 5 / 5

Good value FOR money

Cheap Multicar Insurance for me and my wife, with good value for the money .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ady1978

john gave this product an overall rating of 4 / 5

ease of set up

My old insurer after 6 years of loyalty decided to increase my premium by 3 times on a 23 years no claims.Terminated. Aviva offered the right price, easy to understand documents and most important a good DISCOUNT because we both had other policies with Aviva. If Aviva continues to reward loyalty as it seems to then they can have more business from me. Loyalty should not be a cue to inflict financial punishment.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

john

Back to top