Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1749 reviewers
  • 4 stars awarded by 412 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

jethor gave this product an overall rating of 5 / 5

just so easy on line

motor insurance its all l wanted look around could not find any better

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

jethor

Waynecarr gave this product an overall rating of 4 / 5

Car insurance

Car insurance, good price but don't know how good Aviva are if I need to claim and hopefully I won't have to. I hope I don't get fleeced on my 2nd year insurance renewal as I am a new customer to Aviva this year.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
4 / 5

Waynecarr

brabus300 gave this product an overall rating of 5 / 5

Simple Proceedure

A very easy and straight forward transaction. Very quick response to communications and flexible options.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

brabus300

Eeee gave this product an overall rating of 5 / 5

Exelent customer service

This insurance company was half the price of it's competition for the same cover

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Eeee

A customer gave this product an overall rating of 5 / 5

Wanderer

Car insurance. Good deal. Value for money. Easy to sort out

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Antrk gave this product an overall rating of 5 / 5

Great insurance

Hello. I would like to give full rating for a excellent insurance. I find with Aviva cheapest insurance, and online service quick and easy. Good contact. I recommend Aviva as best insurer. Thanks

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Antrk

COZENS1 gave this product an overall rating of 4 / 5

I'm only interested in a competitive price

I bought van insurance through Aviva. They were one of the most competitive when you consider the cashback through Quidco. I am only interested in the price. It i annoying they now require proof of my no claims discount.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

COZENS1

Tony gave this product an overall rating of 5 / 5

Good sevice very happy

aviva are very good and very helpful when I thought about change to another company they I never done a e mail before they help me through the only thing I don’t like is they have not sent my car insurance to me so I don’t know whether i am insured or not your Tony

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tony

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