Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

como100 gave this product an overall rating of 5 / 5

Great car insurance product

Car insurance made easy knowing that you are buying a good product at a realistic price.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

como100

gembooth85 gave this product an overall rating of 5 / 5

Great ease of insurance.

Bought car insurance through Aviva. By far cheapest provider although deposit seems a bit more causes monthly payments to drop.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

gembooth85

DaveW gave this product an overall rating of 1 / 5

Extremely disappointed

I was involved in an accident where I was hit from the rear. I called immediately. Was told there was a hidden £250 excess on top of my actual agreed £250 excess which at no point had ever been communicated. Secondly you expected me to pay for the repairs even though I was the victim in the accident. How is that you acting in my interest? I've since cancelled the claim with you, gone through a third party solicitor and will not be renewing my policy.

By:
Gender:
Male
Age:
25 to 34
Ease of claims process
2 / 5
Speed of resolution
4 / 5
Customer experience
1 / 5
Fairness
1 / 5

I'm sorry to see your review. You do indeed agree a voluntary excess for your insurance, but some vehicles do have a compulsory excess too which made clear before you accept a policy. I have emailed for you for further information to log a complaint and investigate the issues around your claim to be investigated Thanks,

Rich, Aviva Social Media Team

DaveW

Robmog88 gave this product an overall rating of 5 / 5

Good value efficient insurance

Two car policy and another to be added. Cost effective and competitive

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Robmog88

Marina gave this product an overall rating of 5 / 5

Very easy set up and excellent customer service

I did everything online and the experience was very easy. My aviva works really well and you can see all documents of the policy online as well as request additional quotes/ changes to the policy online. I chose to call the customer service team 2-3 times because I changed my policy to a multicar one and the service was excellent. Very knowledgeable colleagues. Very happy customer!

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Marina

Ningsboy gave this product an overall rating of 4 / 5

Good for existing customers

Found the experience easy ,helpful staff,realistic quotes and honest reductions on pricing.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ningsboy

Thecurn gave this product an overall rating of 5 / 5

Car insurance

I chose Aviva because of the benefits of the policy and for a competitive price and all the documents are stored on line. Also the simplicity of using the web site.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Thecurn

Steve gave this product an overall rating of 5 / 5

Great Customer Services

From the start of my enquiry, all AVIVA staff I spoke to were courteous, competent and knowledgeable. Importantly, I felt under no time pressure to complete my enquiry with AVIVA and received best advise according to my cinrcumstances.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Steve

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