Overall rating
This product has been awarded an overall rating of from 3448 customer reviews
Rating breakdown
3448 reviews
- 5 stars awarded by 1749 reviewers
- 4 stars awarded by 412 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
SAMJ gave this product an overall rating of
Great service
03/08/2018
Friendly helpful information excellent value I bought car insurance and will certainly consider other options available as the need arises. Easy purchase and very good price
I would recommend Aviva to a friend
- By:
- SAMJ
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
SAMJ
JPRCOFF gave this product an overall rating of
Ticks all the boxes!
03/08/2018
I purchased car insurance by telephone and found staff to be true professionals; polite, knowledgeable, helpful and efficient answering all my queries with accuracy and proficiency. I settled on a policy which fitted all my personal criteria at a very reasonable price.
I would recommend Aviva to a friend
- By:
- JPRCOFF
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
JPRCOFF
Dazzer gave this product an overall rating of
New customer
02/08/2018
Bought car insurance and buildings insurance on line with ease and had a question so had to call helpline with ease and set my mind to rest
I would recommend Aviva to a friend
- By:
- Dazzer
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Dazzer
NeilK gave this product an overall rating of
Environmental policy and price
02/08/2018
After searching 'Ethical Consumer' magazine I saw that Aviva had a better environmental policy rating than Admiral who I was with before. I therefore left them and joined Aviva when my renewal was due.
I would recommend Aviva to a friend
- By:
- NeilK
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
NeilK
Mark gave this product an overall rating of
5 star
02/08/2018
Excellent the customer service easy to get hold of someone when you have a problem or a query would recommend aviva to anyone
I would recommend Aviva to a friend
- By:
- Mark
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mark
Cazz gave this product an overall rating of
Car insurance nice smooth purchase everything explained in laymen terms. Easy to understand and you know what you are purchasing.
02/08/2018
I bought car insurance cheaper than any on go compare. I would definitely buy again and will look at other insurances when they are up for renewal.
I would recommend Aviva to a friend
- By:
- Cazz
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Cazz
Jimw gave this product an overall rating of
Nice and easy
02/08/2018
Sorting my car insurance was nice and easy with Aviva and much cheaper than my last quote with my previous insurer. Happy with the service
I would recommend Aviva to a friend
- By:
- Jimw
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jimw
MrsFigg gave this product an overall rating of
Good service after a shaky start
02/08/2018
I was experiencing some difficulty setting up my account, but after discussion with someone on the end of the phone the problem was quickly resolved. Thank you.
I would recommend Aviva to a friend
- By:
- MrsFigg
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
MrsFigg