Overall rating
This product has been awarded an overall rating of from 3025 customer reviews
Rating breakdown
3025 reviews
- 5 stars awarded by 1444 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 69 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 76 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
como100 gave this product an overall rating of
Great car insurance product
15/11/2018
Car insurance made easy knowing that you are buying a good product at a realistic price.
I would recommend Aviva to a friend
- By:
- como100
- Gender:
- Male
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
como100
gembooth85 gave this product an overall rating of
Great ease of insurance.
14/11/2018
Bought car insurance through Aviva. By far cheapest provider although deposit seems a bit more causes monthly payments to drop.
I would recommend Aviva to a friend
- By:
- gembooth85
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
gembooth85
DaveW gave this product an overall rating of
Extremely disappointed
13/11/2018
I was involved in an accident where I was hit from the rear. I called immediately. Was told there was a hidden £250 excess on top of my actual agreed £250 excess which at no point had ever been communicated. Secondly you expected me to pay for the repairs even though I was the victim in the accident. How is that you acting in my interest? I've since cancelled the claim with you, gone through a third party solicitor and will not be renewing my policy.
- By:
- DaveW
- Gender:
- Male
- Age:
- 25 to 34
- Ease of claims process
- 2 / 5
- Speed of resolution
- 4 / 5
- Customer experience
- 1 / 5
- Fairness
- 1 / 5
I'm sorry to see your review. You do indeed agree a voluntary excess for your insurance, but some vehicles do have a compulsory excess too which made clear before you accept a policy. I have emailed for you for further information to log a complaint and investigate the issues around your claim to be investigated Thanks,
Rich, Aviva Social Media Team
DaveW
Robmog88 gave this product an overall rating of
Good value efficient insurance
12/11/2018
Two car policy and another to be added. Cost effective and competitive
I would recommend Aviva to a friend
- By:
- Robmog88
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Robmog88
Marina gave this product an overall rating of
Very easy set up and excellent customer service
12/11/2018
I did everything online and the experience was very easy. My aviva works really well and you can see all documents of the policy online as well as request additional quotes/ changes to the policy online. I chose to call the customer service team 2-3 times because I changed my policy to a multicar one and the service was excellent. Very knowledgeable colleagues. Very happy customer!
I would recommend Aviva to a friend
- By:
- Marina
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Marina
Ningsboy gave this product an overall rating of
Good for existing customers
12/11/2018
Found the experience easy ,helpful staff,realistic quotes and honest reductions on pricing.
I would recommend Aviva to a friend
- By:
- Ningsboy
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Ningsboy
Thecurn gave this product an overall rating of
Car insurance
11/11/2018
I chose Aviva because of the benefits of the policy and for a competitive price and all the documents are stored on line. Also the simplicity of using the web site.
I would recommend Aviva to a friend
- By:
- Thecurn
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Thecurn
Steve gave this product an overall rating of
Great Customer Services
11/11/2018
From the start of my enquiry, all AVIVA staff I spoke to were courteous, competent and knowledgeable. Importantly, I felt under no time pressure to complete my enquiry with AVIVA and received best advise according to my cinrcumstances.
I would recommend Aviva to a friend
- By:
- Steve
- Gender:
- Male
- Age:
- 55 to 64
- Ease of claims process
- 5 / 5
- Speed of resolution
- 5 / 5
- Customer experience
- 5 / 5
- Fairness
- 5 / 5
Steve