Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2740 customer reviews

Rating breakdown

2740 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 73 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2740 customer reviews

Drummy gave this product an overall rating of 5 / 5

Good on line and at the office.

I'd been with my previous car insurer for 15 years and thought they gave good rates but Aviva gave a far better quotation. I wish I'd researched with Aviva years ago.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Drummy

Andy gave this product an overall rating of 1 / 5

Customer

I discussed purchasing car insurance with a customer services adviser, explained my situation regarding no claims bonus and accepted the multi car policy only to find out id been advised wrong. I had no option but to end the policy and purchase elsewhere. Aviva explained they had made a mistake and refunded my deposit less the two weeks I’d been insured. Very disappointed as I take car insurance seriously and worry that I’d been advised wrong. god forbid an accident had occurred and my insurance was void. Very dissatisfied. Take your money quickly then tell you sorry we can’t actually cover you.

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
1 / 5
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
4 / 5

Sorry to hear this, and for the experience you had with us, rest assured even if there had been an accident you would still have been covered by the policy - as the error was only with the no claims discount not the policy itself. Kind regards

John, Aviva Social Media Response Team

Andy

Charlotte77 gave this product an overall rating of 5 / 5

Brilliant easy to use and the most competitive

The website was really easy to use and the quote information was easy to enter the quote generated was quick and the most competitive

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Charlotte77

Knoxy gave this product an overall rating of 5 / 5

AviVANS!

Bought van insurance, easy to do online, great discounts and very good cover compared to other quotes that I received

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Knoxy

ranger1 gave this product an overall rating of 5 / 5

First class service

first time with Aviva for car insurance and it couldn't have been easier .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

ranger1

Bill gave this product an overall rating of 5 / 5

Excellent policy with a much more competitive price than other suppliers

Great value for money. Quality policy with a much cheaper renewal price than my existing supplier. Easy to purchase. Would recommend that you take a look.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bill

Brianc gave this product an overall rating of 5 / 5

Good value and easy

Car insurance. Easy to use Web site. Price good and easy to purchase.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Brianc

Ganers gave this product an overall rating of 5 / 5

Cheapesr for better cover

The quote procedure was quick and simple, coming back with a price that was way cheaper than other companies for the same in fact slightly better cover Proving no claims bonus is simple with My Aviva site and I have all my documents on line accessible anywhere. If the renewal is as good next year I’ll be staying with them. My vehicle is a pickup truck and so comes under van/commercial.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ganers

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