Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

JPRCOFF gave this product an overall rating of 4 / 5

Ticks all the boxes!

I purchased car insurance by telephone and found staff to be true professionals; polite, knowledgeable, helpful and efficient answering all my queries with accuracy and proficiency. I settled on a policy which fitted all my personal criteria at a very reasonable price.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JPRCOFF

Dazzer gave this product an overall rating of 5 / 5

New customer

Bought car insurance and buildings insurance on line with ease and had a question so had to call helpline with ease and set my mind to rest

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dazzer

NeilK gave this product an overall rating of 5 / 5

Environmental policy and price

After searching 'Ethical Consumer' magazine I saw that Aviva had a better environmental policy rating than Admiral who I was with before. I therefore left them and joined Aviva when my renewal was due.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

NeilK

Mark gave this product an overall rating of 5 / 5

5 star

Excellent the customer service easy to get hold of someone when you have a problem or a query would recommend aviva to anyone

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mark

Cazz gave this product an overall rating of 5 / 5

Car insurance nice smooth purchase everything explained in laymen terms. Easy to understand and you know what you are purchasing.

I bought car insurance cheaper than any on go compare. I would definitely buy again and will look at other insurances when they are up for renewal.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Cazz

Jimw gave this product an overall rating of 5 / 5

Nice and easy

Sorting my car insurance was nice and easy with Aviva and much cheaper than my last quote with my previous insurer. Happy with the service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jimw

MrsFigg gave this product an overall rating of 4 / 5

Good service after a shaky start

I was experiencing some difficulty setting up my account, but after discussion with someone on the end of the phone the problem was quickly resolved. Thank you.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

MrsFigg

sammy gave this product an overall rating of 4 / 5

Easy communication

Motor insurance. Was easy process and competitive price Have not had any claims or expect any but in case I do I hope the claims process will be just as easy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

sammy

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