Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Brianc gave this product an overall rating of 5 / 5

Good value and easy

Car insurance. Easy to use Web site. Price good and easy to purchase.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Brianc

Ganers gave this product an overall rating of 5 / 5

Cheapesr for better cover

The quote procedure was quick and simple, coming back with a price that was way cheaper than other companies for the same in fact slightly better cover Proving no claims bonus is simple with My Aviva site and I have all my documents on line accessible anywhere. If the renewal is as good next year I’ll be staying with them. My vehicle is a pickup truck and so comes under van/commercial.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ganers

RobH gave this product an overall rating of 5 / 5

Easy great customer service

From start to finish couldn't have been easier to set up car insurance a pleasure to deal with friendly professional call handlers overall excellent service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

RobH

moza gave this product an overall rating of 5 / 5

Great price and excellent customer service. Online quote dead easy to follow.

Fully comprehensive motor car insurance for an under 25 year old male.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

moza

Chris gave this product an overall rating of 5 / 5

Great service and keep to your word

Didn’t try and up the quote like other companies keep to the original quote very satisfied thankyou

I would recommend Aviva to a friend

By:
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Chris

chisholm5 gave this product an overall rating of 5 / 5

Helpful service.

I purchased car insurance plus road assistance(RAC) and was pleasantly surprised at the total cost.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

chisholm5

Nikki gave this product an overall rating of 5 / 5

Very Straight Forward

Purchased annual car insurance online with Aviva. Website very easy to follow with an instant quote at very competitive prices. I am already a customer after purchasing travel insurance in 2018 and it recognised this too. Documents both electronically and by post so overall very impressed with the service.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nikki

Haffy gave this product an overall rating of 5 / 5

Great customer service

Helpful friendly member of staff who dealt with my enquiry very well. There was a slight mistake on the insurance policy and when i called back to rectify this it was done swiftly and without any extra cost. Excellent service throughout.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Haffy

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