Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3450 customer reviews

Rating breakdown

3450 reviews

  • 5 stars awarded by 1750 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3450 customer reviews

babsd12 gave this product an overall rating of 2 / 5

Not good customer service

Still cannot access myAviva account despite two phone calls,resetting of passwords and user name. Promised last week email to get on still not received!!!

By:

Thanks for taking the time to leave your review. I believe I've located the reason your policy was not on your MyAviva account and it should be fixed within 24 hours. Should you still have any problems please email us directly at social@aviva.com including your full name, date of birth, postcode, policy number, email address and username.

Andy, Aviva Online Team

babsd12

Jilly gave this product an overall rating of 5 / 5

Wiltshire

Great product n way cheaper than SAGA Get a quote - the website is easy n quick to get a quote Brilliant :)

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jilly

Scottworld gave this product an overall rating of 5 / 5

Excellent service

Motor insurance: excellent and easy-to-use online application through their website. Very quick quote production which was very competitive, even compared to price-comparison website searches.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Scottworld

Namwos gave this product an overall rating of 5 / 5

Received the best service

The car insurance I bought was just what I wanted and the question I asked was answered very quickly and to my advantage. I don't think I could have done better elsewhere.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Namwos

Noddy gave this product an overall rating of 5 / 5

Great service

I was with another insurance company but Avia have given me not only a better price but a much better service .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Noddy

Wacky gave this product an overall rating of 5 / 5

Excellent service

Very pleased that Aviva was able to reduce my car insurance this year. Favourable due to having house insured with them too. Great to deal with too - good to deal with a real person when needed.

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Wacky

A customer gave this product an overall rating of 4 / 5

Generally good - not left feeling confident cover is correct

Aviva's online experience was so much better than my previous insurer, Quote Me Happy. I could easily follow the "insure more than one vehicle" user journey and completed the transaction very quickly. This was worth paying a little extra for. The follow up email and text was good too. However I was left wondering if I missed some vital information as I never got a chance to enter either cars' mileage but had selected cover for mileage on each up to 10k.

I would recommend Aviva to a friend

Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bern gave this product an overall rating of 5 / 5

The website worked a treat

I had no problems fixing my car insurance in minutes

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bern

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