Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Gregski gave this product an overall rating of 5 / 5

Perfect solution for he right price

I have recently purchased Aviva multi car insurance policy. Others on the market couldn't come any close to Aviva product with value for money and additional benefits we were offered. Very good customer service helped us to clarify any unknown subjects of car insurance. Very happy with our choice.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gregski

Zippy gave this product an overall rating of 5 / 5

Perfect

Already have one ins policy with this company(AVIVA) Easy to sign up too, no problems at all. Reputable company that knows what its doing, You may pay a little extra, but its well worth it at the end of the day, compared to many other sites in the same business.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Zippy

BigShu gave this product an overall rating of 5 / 5

Discount on car Ins due to having home ins

Ok so I have the home ins, my car insurance came up for review and I got an additional 20% off . This made it cheaper than all the comparison sites , so well worth having the Aviva name behind me.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BigShu

Marty gave this product an overall rating of 5 / 5

Great response to purchase

Tried several car insurance sites to get quick response and affordable quote for my car insurance. Not only did Aviva meet all the criteria but was so very reasonable and provided confidence to purchase my insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Marty

Erny gave this product an overall rating of 3 / 5

Erny

I have not been able to log into my account to view my documents. I had the same problem in old account also, the process should be simple, not here sadly. Plus I dont have a nickname, and my title is Mr (this being only 2 charecters!!)

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
2 / 5
Ease of purchase
2 / 5

Hi Erny, sorry to read this, if you are still having issues getting access to your online account, please get in touch with the team on social@aviva.com and we would be happy to help you.

John, Aviva Social Media Response Team

Erny

Milon gave this product an overall rating of 5 / 5

Jobless

Overall excellent service I’m very impressed with their excellent customer services

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Milon

Sweeti gave this product an overall rating of 5 / 5

Easy website trusted company

Took advice from a tv programme to check out different insurance instead of accepting renewal quote from my previous car insurance

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sweeti

Bertieformyloveofallsorts gave this product an overall rating of 4 / 5

Very efficient

My overall impression so far has been very favourable but from past experiences when obtaining a quote for the first time they usually are. We will have to see what happens on my renewal to see if this continues. I can’t understand why getting car insurance is such a time consuming task as in the old days you stayed with one company. It seems now every year you have to go through the process of trying to get a better deal. Whatever happened to the word loyalty.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Bertieformyloveofallsorts

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