Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Stlbc1969 gave this product an overall rating of 5 / 5

Perfect cover for new car

Very competitive price with great extras free including legal cover

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Stlbc1969

J123 gave this product an overall rating of 5 / 5

A good insurance at competitive price

Van insurance, the whole experience was easy and on receiving the insurance paperwork I was pleasantly surprised to see a limit of up to 8 seats. I don't have 8 seats but when getting quotes for a crew van before I bought my 3 seater van nobody would give me a reasonable price. Only downside is I couldn't get a quote for a different van I am looking to change to.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

J123

SRWM gave this product an overall rating of 5 / 5

Easy on line purchase and competitive rate

My review here can only address the purchasing process of my car insurance as other aspects will only be tested if I need to make a claim or alteration to the policy. My policy is still not active yet. So I was very happy with the on line purchasing process and found Aviva to be competitive, not the cheapest but overall I felt good value. The test here will be if their renewal quotation remains competitive as so many companies sting you then!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

SRWM

adgeC gave this product an overall rating of 5 / 5

Excellent service

Very helpful service form beginning to end. I choose to do everything by phone on this occasion and your company staff are a credit to your company. Very satisfied on all counts.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

adgeC

Rodrigo gave this product an overall rating of 5 / 5

Nice customer service

I bought car insurance and its easy and quick qoutes and I selected aviva, nice custimer service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rodrigo

Mazrali gave this product an overall rating of 5 / 5

simple, quality, fast

always helpfull staff if i need them, most of changes is easy to do online simple without worries thank you for it.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mazrali

George gave this product an overall rating of 5 / 5

Great company

Best and cheapest insurance company.in every kind of aspects

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

George

Lizzie gave this product an overall rating of 1 / 5

Awful customer service

We were so disappointed with customer services, the girl was rude and not interested in helping us

By:
Gender:
Female

I'm sorry to see that you have not received the usual high level of service that we aim to provide our customers. I can see that we have already raised your concerns with our customer care team who are now investigating and will be in touch with you directly in the near future. Thank you for taking the time to provide us with your feedback.

Mike, Aviva Online Team

Lizzie

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