Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1747 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

marylamb gave this product an overall rating of 2 / 5

motor insurance

purchased motor insurance which was quick and easy to do but received conflicting information by email and then letter regarding my NCB this was very confusing. It seems staff don't converse with each other thereby giving different information.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
2 / 5

I'm sorry, to see your post and that you received conflicting information. I can see you have now called and everything is sorted for you which is great but I shall pass on your feedback and get the calls listened to ensuring any appropriate training is provided.

Dave, Aviva Online Team

marylamb

SafeandSound gave this product an overall rating of 5 / 5

Best Available

Purchased a full comp. car insurance policy and £ for £ it was the best available based on my circumstances. I received others which on the face of it were cheaper but once you start adding on the extras e.g. Breakdown etc. then there was no comparison. I also like the fact that you are dealing with a major provider as opposed to a company you have never heard of with the underwriters based in Timbuctoo. The online process itself was really straight forward and understandable with no gobbledegook to try and bamboozzle you.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

SafeandSound

Bigal gave this product an overall rating of 5 / 5

Totally hassle free

Changed my car insurance to Aviva after 11 years with previous company got a fantastic quote and the whole process was simple and hassle free

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bigal

ItsMarc gave this product an overall rating of 5 / 5

Fantastic

Great service, really couldn’t have been better. Been with my previous insurer a long time but they messed me about and you did better than they ever did

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ItsMarc

onemtk gave this product an overall rating of 4 / 5

Great customer service

Very easy to change my number plate on the phone with grest customer service and also sorting my other Aviva policies.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

onemtk

Alan gave this product an overall rating of 5 / 5

Very helpful in every way

Had our car stolen,the team was very helpful,and sorted our problems without any fuss,handled our claim very fairly.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
4 / 5

Alan

YogiB gave this product an overall rating of 3 / 5

YogiB

Customer service very knowledgeable and helpful however I was shocked to know that because of the age of my vehicle my repair costs were limited, yet every year my policy cost goes up up up. I have no claims ever... and i have been driving 42 years but you don't seem to be rewarded for this. To know I had only a limited amount I sorted the problem myself so still no claims, wonder if I will get thanked next year on my policy or maybe I'll just get another increase in costs.

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
2 / 5
Fairness
1 / 5

Hi, there is no limit on the repair costs, but if it becomes uneconomical to repair we will write the vehicle off and give you enough money to buy one in the same / similar condition based on the current market value. With regard to prices its not just the age of a vehicle that determines your premium. There are lots of different rating factors that can effect your premiums as you can see here ➡ http://at.aviva.uk/MotPriceExp I hope that helps explain things a little more for you

Dave, Aviva Online Team

YogiB

Hobotev gave this product an overall rating of 4 / 5

Free rider

All service is perfect, I am very pleased about my purches. Thank you!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Hobotev

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