Overall rating
This product has been awarded an overall rating of from 3448 customer reviews
Rating breakdown
3448 reviews
- 5 stars awarded by 1749 reviewers
- 4 stars awarded by 412 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Yorkie gave this product an overall rating of
Easy & great process
24/07/2018
I found it so easy on the website to get good and fantastic quote. The process was simple and i would highly recommend using Aviva.
I would recommend Aviva to a friend
- By:
- Yorkie
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Yorkie
Mohamed gave this product an overall rating of
A trustworthy & Assured Deal
23/07/2018
Insurance are needed for unforeseeable & unexpected causes. So I chose AVIVA as i felt most reliable as a brand.
I would recommend Aviva to a friend
- By:
- Mohamed
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 3 / 5
- Value for money
- 3 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 5 / 5
Mohamed
Debt gave this product an overall rating of
Excellent service good and confident customer service assistant and friendly
23/07/2018
I bought life insurance and car insurance because I bought it’s cheap value for money I recommend Aviva
I would recommend Aviva to a friend
- By:
- Debt
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Debt
Andynorm gave this product an overall rating of
Good value
23/07/2018
Quick and easy online car insurance. Very good price compared to last year's quote hence a change of insurance company to a aviva
I would recommend Aviva to a friend
- By:
- Andynorm
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Andynorm
ME18 gave this product an overall rating of
Quick and cheap
23/07/2018
Absolutely undercut competition, fast and efficient website - done in a few mins.
I would recommend Aviva to a friend
- By:
- ME18
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
ME18
Smiler gave this product an overall rating of
Value
23/07/2018
Multi car insurance. Good value for money and competitive quote
I would recommend Aviva to a friend
- By:
- Smiler
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Smiler
Finlay gave this product an overall rating of
Rejection
22/07/2018
Just about to start insurance with yourselves on my bmw 1 series which I’m looking at upgrading in the next 6 months, which is a very fair price. I’ve been using your online quote tool to get prices on potential replacements but I’m always getting a decline from it. It’s frustrating as you don’t even offer a price, if I would have known this before i started my insurance with yourselves I doubt I would have chose you.
- By:
- Finlay
- Gender:
- Male
- Age:
- 17 to 24
- Policy features and benefits
- 3 / 5
- Value for money
- 3 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 3 / 5
Hi, there could be a multitude of reasons we are unable to cover you on a new vehicle, from the date being too far in the future to type terms on the vehicle meaning we will only insure someone of a certain age on the policy etc. If you give us a call and say you are unable to quote online my colleagues will be able to quote for you or let you know why we can't cover you on that specific vehicle. They'll also be able to waive the administration fee on any change as you can't complete it online.
Dave, Aviva Online Team
Finlay
Pietro gave this product an overall rating of
Easy
22/07/2018
Obtained competitive quote on line then followed up a few days later with a phone call as I prefer to speak to people before finalising. So helpful and accommodating it was easy.
I would recommend Aviva to a friend
- By:
- Pietro
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Pietro