Overall rating
This product has been awarded an overall rating of from 2995 customer reviews
Rating breakdown
2995 reviews
- 5 stars awarded by 1419 reviewers
- 4 stars awarded by 317 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 40 reviewers
- 1 stars awarded by 76 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Norrie gave this product an overall rating of
Dont b shy, give them a try.
30/10/2018
I purchased motor ins for my Peugeot Cabriolet from Aviva, they were the best quote for my needs. I'd recommend anyone to pick up the phone or online and give them a try.
I would recommend Aviva to a friend
- By:
- Norrie
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Norrie
Lyndon27 gave this product an overall rating of
Keith
30/10/2018
I went on line and found that the price was very competitive so I called and signed up.
I would recommend Aviva to a friend
- By:
- Lyndon27
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Lyndon27
Norman gave this product an overall rating of
Great Service
30/10/2018
My premium with a previous insurer had gradually risen to over a period of years. I obtained a quote from Aviva which was almost half that of my previous insurer and found the process of providing details over the phone very simple. They posted the documents to me without any hassle.
I would recommend Aviva to a friend
- By:
- Norman
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Norman
DM52 gave this product an overall rating of
Great quote with my personal discount
30/10/2018
Bettered my quote from Tesco by over 200 pounds. It was a like for like quote except for protected NCD. Has to be a good offer.
I would recommend Aviva to a friend
- By:
- DM52
- Gender:
- Male
- Age:
- 65 or over
DM52
chuck gave this product an overall rating of
Motor insurance
30/10/2018
Was hppy with what I purchased but getting there was not good.Should have been able to purchase via website,however after trying for 20 minutes I was getting nowhere..so I rang the office number and a very nice lady got me sorted in no time at all.
I would recommend Aviva to a friend
- By:
- chuck
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 1 / 5
chuck
Tara gave this product an overall rating of
Very easy to use on line
30/10/2018
Very easy to use their on line services. Better value for for money.
I would recommend Aviva to a friend
- By:
- Tara
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Ease of purchase
- 5 / 5
Tara
HappyCustomer gave this product an overall rating of
So far so good!
29/10/2018
Very easy to set up & good price. Used online chat & spoke to customer service staff with a couple of queries & all good so far. Hope I don’t have to make a claim but if I do that’s when I’ll really know if this company live up to expectations
I would recommend Aviva to a friend
- By:
- HappyCustomer
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
HappyCustomer
Rica gave this product an overall rating of
Normal customer
29/10/2018
Because all my friends have insurance with AVIVA . AVIVA is the best . With respect
I would recommend Aviva to a friend
- By:
- Rica
- Gender:
- Male
Rica