Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2995 customer reviews

Rating breakdown

2995 reviews

  • 5 stars awarded by 1419 reviewers
  • 4 stars awarded by 317 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 40 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2995 customer reviews

Norrie gave this product an overall rating of 5 / 5

Dont b shy, give them a try.

I purchased motor ins for my Peugeot Cabriolet from Aviva, they were the best quote for my needs. I'd recommend anyone to pick up the phone or online and give them a try.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Norrie

Lyndon27 gave this product an overall rating of 5 / 5

Keith

I went on line and found that the price was very competitive so I called and signed up.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lyndon27

Norman gave this product an overall rating of 5 / 5

Great Service

My premium with a previous insurer had gradually risen to over a period of years. I obtained a quote from Aviva which was almost half that of my previous insurer and found the process of providing details over the phone very simple. They posted the documents to me without any hassle.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Norman

DM52 gave this product an overall rating of 5 / 5

Great quote with my personal discount

Bettered my quote from Tesco by over 200 pounds. It was a like for like quote except for protected NCD. Has to be a good offer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

DM52

chuck gave this product an overall rating of 4 / 5

Motor insurance

Was hppy with what I purchased but getting there was not good.Should have been able to purchase via website,however after trying for 20 minutes I was getting nowhere..so I rang the office number and a very nice lady got me sorted in no time at all.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
1 / 5

chuck

Tara gave this product an overall rating of 5 / 5

Very easy to use on line

Very easy to use their on line services. Better value for for money.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Ease of purchase
5 / 5

Tara

HappyCustomer gave this product an overall rating of 5 / 5

So far so good!

Very easy to set up & good price. Used online chat & spoke to customer service staff with a couple of queries & all good so far. Hope I don’t have to make a claim but if I do that’s when I’ll really know if this company live up to expectations

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

HappyCustomer

Rica gave this product an overall rating of 5 / 5

Normal customer

Because all my friends have insurance with AVIVA . AVIVA is the best . With respect

I would recommend Aviva to a friend

By:
Gender:
Male

Rica

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