Overall rating
This product has been awarded an overall rating of from 2742 customer reviews
Rating breakdown
2742 reviews
- 5 stars awarded by 1216 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
yogibear gave this product an overall rating of
Great policy and cusyomer service
30/01/2019
I bought car insurance and found it was a better price for better cover
I would recommend Aviva to a friend
- By:
- yogibear
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
yogibear
Koolguy gave this product an overall rating of
Smashing
30/01/2019
Amazing quote, amazing price and couldn't find any quote that could beat the price. Simple straight forward and everything in inbox.
I would recommend Aviva to a friend
- By:
- Koolguy
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Koolguy
Poppy gave this product an overall rating of
Great website
30/01/2019
Car insurance. Website very well designed and easy to use.
I would recommend Aviva to a friend
- By:
- Poppy
- Age:
- 55 to 64
Poppy
robbo1966 gave this product an overall rating of
Aviva Car Insurance
28/01/2019
So far really pleased with the change from y previous provider they couldn't even match the price you quoted and I have been with them for over 10 yrs. I just thought that this year the policy had gone up too much. As I say really please so far as a new Aviva customer.
I would recommend Aviva to a friend
- By:
- robbo1966
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
robbo1966
DLW47 gave this product an overall rating of
Sorted
28/01/2019
Decided to review my purchase and felt it was not the package required - full refund without any hassle. Impressed and pleased.
I would recommend Aviva to a friend
- By:
- DLW47
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
DLW47
Marypoppins gave this product an overall rating of
Easy to use website
28/01/2019
Bought car insurance on the computer the site was easy and streight forward, their was no difficult questions and i got a quote streight away.
I would recommend Aviva to a friend
- By:
- Marypoppins
- Gender:
- Female
- Age:
- 55 to 64
Marypoppins
Phipps gave this product an overall rating of
straight forward and to the point
27/01/2019
I haven't discussed with anybody but i certainly will
I would recommend Aviva to a friend
- By:
- Phipps
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Phipps
ThePainter gave this product an overall rating of
Great Price and Service
27/01/2019
Great price for Van insurance. Quick and easy purchase.
I would recommend Aviva to a friend
- By:
- ThePainter
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
ThePainter