Overall rating
This product has been awarded an overall rating of from 2741 customer reviews
Rating breakdown
2741 reviews
- 5 stars awarded by 1215 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Geoff gave this product an overall rating of
1st attempt poor; 2nd much better
27/01/2019
Had great difficulty hearing and understanding your first person I spoke to . He said that I didn't have a policy with you. If they spoke good clear English it would help a lot! The 2nd one was very helpful and I was able to identify the policy which was first arranged on the 5/01/2019 and give me the policy number
- By:
- Geoff
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 2 / 5
- Value for money
- 2 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 2 / 5
Geoff
Huntsman gave this product an overall rating of
A very competitive policy, excellent terms.
21/01/2019
Purchased cover for my 4 x 4 SUV that required first class comprehensive cover as it is valuable and essential for my daily use.
I would recommend Aviva to a friend
- By:
- Huntsman
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Huntsman
bjv5 gave this product an overall rating of
Great policy at a great price
21/01/2019
I was hugely impressed with Aviva service and their products. I will definitely look to extend to home insurance too
I would recommend Aviva to a friend
- By:
- bjv5
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
bjv5
Tommy gave this product an overall rating of
The best!
17/01/2019
Hello. I asked AVIVA for a quote and to be honest it is the best on the market. I was with another insurance company for 4 years and Aviva quote was a lot less. Well done Aviva, you are the best!!
I would recommend Aviva to a friend
- By:
- Tommy
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Tommy
Dors gave this product an overall rating of
Great thanks for your time
12/01/2019
Very good service ,got a good quote for my self and husband,for our car insurance,
I would recommend Aviva to a friend
- By:
- Dors
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Dors
David gave this product an overall rating of
Motor Vehicle Collision
11/01/2019
I needed someone to patiently talk me through procedures and the claims advisor was extremely good at doing so.
I would recommend Aviva to a friend
- By:
- David
- Gender:
- Male
- Age:
- 65 or over
- Ease of claims process
- 5 / 5
- Speed of resolution
- 5 / 5
- Customer experience
- 5 / 5
- Fairness
- 5 / 5
David
Kamesh gave this product an overall rating of
Great new product Aviva Plus for Cars
10/01/2019
The online journey to purchase the product was great. Being an existing Pensions and Life Insurance customer, gave me an edge on discount and that was highlighted clearly. Adding and removing additional coverage and services were pretty straight forward. Of course, a lot of my personal details I didn't have to fill. Overall it was great and highly recommend.
I would recommend Aviva to a friend
- By:
- Kamesh
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Kamesh
sargo gave this product an overall rating of
Helpful and efficient. Considerate What more could you do.
09/01/2019
Had to make a claim as my van was stolen. Everything has been resolved to my satisfaction.
I would recommend Aviva to a friend
- By:
- sargo
- Gender:
- Male
- Age:
- 55 to 64
- Ease of claims process
- 5 / 5
- Speed of resolution
- 4 / 5
- Customer experience
- 4 / 5
- Fairness
- 5 / 5
sargo