Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Geoff gave this product an overall rating of 4 / 5

1st attempt poor; 2nd much better

Had great difficulty hearing and understanding your first person I spoke to . He said that I didn't have a policy with you. If they spoke good clear English it would help a lot! The 2nd one was very helpful and I was able to identify the policy which was first arranged on the 5/01/2019 and give me the policy number

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
2 / 5
Value for money
2 / 5
Customer experience
3 / 5
Ease of purchase
2 / 5

Geoff

Huntsman gave this product an overall rating of 5 / 5

A very competitive policy, excellent terms.

Purchased cover for my 4 x 4 SUV that required first class comprehensive cover as it is valuable and essential for my daily use.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Huntsman

bjv5 gave this product an overall rating of 5 / 5

Great policy at a great price

I was hugely impressed with Aviva service and their products. I will definitely look to extend to home insurance too

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

bjv5

Tommy gave this product an overall rating of 5 / 5

The best!

Hello. I asked AVIVA for a quote and to be honest it is the best on the market. I was with another insurance company for 4 years and Aviva quote was a lot less. Well done Aviva, you are the best!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tommy

Dors gave this product an overall rating of 5 / 5

Great thanks for your time

Very good service ,got a good quote for my self and husband,for our car insurance,

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dors

David gave this product an overall rating of 5 / 5

Motor Vehicle Collision

I needed someone to patiently talk me through procedures and the claims advisor was extremely good at doing so.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

David

Kamesh gave this product an overall rating of 5 / 5

Great new product Aviva Plus for Cars

The online journey to purchase the product was great. Being an existing Pensions and Life Insurance customer, gave me an edge on discount and that was highlighted clearly. Adding and removing additional coverage and services were pretty straight forward. Of course, a lot of my personal details I didn't have to fill. Overall it was great and highly recommend.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kamesh

sargo gave this product an overall rating of 5 / 5

Helpful and efficient. Considerate What more could you do.

Had to make a claim as my van was stolen. Everything has been resolved to my satisfaction.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
5 / 5

sargo

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