Overall rating
This product has been awarded an overall rating of from 3000 customer reviews
Rating breakdown
3000 reviews
- 5 stars awarded by 1423 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 40 reviewers
- 1 stars awarded by 75 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Ricc gave this product an overall rating of
Misleading on extras
27/10/2018
The basic quote was ok. However, the online system is misleading for multi-car quotes as the extras (and there are plenty, from courtesy car to breakdown to legal cover) turned out to be for one car only of the two being quoted. This distorted the overall quote considerably and ultimately I would not have bought if this had been represented in a clear way.
- By:
- Ricc
- Age:
- 35 to 44
- Policy features and benefits
- 1 / 5
- Value for money
- 2 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 4 / 5
I'm sorry to read your review. I've sent you an email to see if there's any changes you need to make to your cover. I'l certainly help wherever I can. Please accept my apologies for the confusion you encountered.
Tasha, Aviva Online Team
Ricc
ammaad gave this product an overall rating of
Lowest Cost
27/10/2018
I am only swayed by cost as I have never had an accident or claim. I tried comparison websites and got ripped off. Aviva was the cheapest motorbike insurer for me. They were also cheap on car insurance. Why pay for extra rubbish when you are statistically unlikely to use these items. Do not pay for things needlessly.
I would recommend Aviva to a friend
- By:
- ammaad
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
ammaad
MistysMum gave this product an overall rating of
Simple
26/10/2018
Easy- great customer service Everything I needed Would recommend
I would recommend Aviva to a friend
- By:
- MistysMum
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
MistysMum
Smac gave this product an overall rating of
So easy.
26/10/2018
Motor insurance bought on line. Forms easy to fill in without any difficult manufacturers specification questions!! Realistic pricing too.
I would recommend Aviva to a friend
- By:
- Smac
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Smac
Abid gave this product an overall rating of
Excellent & prompt service. Highly responsive staff
26/10/2018
I have bought a Multi Car Insurance Policy from Aviva. When I purchased this policy, I thought it would all be the same like my previous insurers who extended poor customer service and created hurdles when it came to processing claims. But Aviva proved itself totally different. Unfortunately, in the past 6 months, I had to raise 2 claims including one against my car being written-off and on both occassions, aviva's response was amazing. Both of my claims were handled very professionally and in a 100 % customer friendly manner.
I would recommend Aviva to a friend
- By:
- Abid
- Gender:
- Male
- Age:
- 55 to 64
- Ease of claims process
- 5 / 5
- Speed of resolution
- 5 / 5
- Customer experience
- 5 / 5
- Fairness
- 5 / 5
Abid
Chalkey gave this product an overall rating of
Cheaper quote
26/10/2018
The reason I changed from my current insurer was that they were nearly 50 pounds cheaper for the same cover!
I would recommend Aviva to a friend
- By:
- Chalkey
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Chalkey
RuMc gave this product an overall rating of
Value for money
26/10/2018
I've had Aviva life for a few years they paid out with no qualms when my husband passed away. I also had car insurance but left as it became expensive. returned this year as they are competitive again. R
I would recommend Aviva to a friend
- By:
- RuMc
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
RuMc
Corann gave this product an overall rating of
CHEAPER THAN ANY COMPARISON SITE
26/10/2018
The Web site was easy to complete. (only took a couple of minutes). Very easy to indicate what cover I needed and wanted. CHEAPER THAN ANY COMPARISON SITE. Saved my self a whole load of money.
I would recommend Aviva to a friend
- By:
- Corann
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Corann