Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

Daveyboy gave this product an overall rating of 5 / 5

Pleasantly surprising

The quote for my car was similar to other quotes, it was only when it said do you have another vehicle that it excelled giving a combined quote with a discount that couldn’t be beaten. The site was easy to use and as long as the renewal price doesn’t take a hike I will be a happy customer

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Daveyboy

emily gave this product an overall rating of 5 / 5

great customer service

bought comprehensive car insurance , first time with aviva. poppy from online chat was very helpful, made the purchase process easy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

emily

simonkh gave this product an overall rating of 1 / 5

Poor online experience

I purchased car insurance via Aviva in June, attracted by an excellent Quidco cashback deal and competitive price. I was disappointed firstly to receive no email confirmation of my purchased insurance and then to see that the cashback hasn't tracked either. Disappointing.

By:
Gender:
Male

I'm sorry about the trouble you're having. The cashback provider Quidco handle any unreceived cashback. You can contact them in regards with this here ➡https://www.quidco.com/cashback-tracking/ In regards with your policy documents, please log in to MyAviva to view all document for all your Aviva policies in one place. ➡ http://at.aviva.uk/Login

Will, Aviva Online Team

simonkh

Christina gave this product an overall rating of 5 / 5

Car insurance

I purchased my car insurance with aviva and compared to past experiences found it totally stress free, would recommend them .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Christina

Yorkie gave this product an overall rating of 5 / 5

Easy & great process

I found it so easy on the website to get good and fantastic quote. The process was simple and i would highly recommend using Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Yorkie

Mohamed gave this product an overall rating of 5 / 5

A trustworthy & Assured Deal

Insurance are needed for unforeseeable & unexpected causes. So I chose AVIVA as i felt most reliable as a brand.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

Mohamed

Debt gave this product an overall rating of 4 / 5

Excellent service good and confident customer service assistant and friendly

I bought life insurance and car insurance because I bought it’s cheap value for money I recommend Aviva

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Debt

Andynorm gave this product an overall rating of 5 / 5

Good value

Quick and easy online car insurance. Very good price compared to last year's quote hence a change of insurance company to a aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Andynorm

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