Overall rating
This product has been awarded an overall rating of from 3439 customer reviews
Rating breakdown
3439 reviews
- 5 stars awarded by 1740 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 81 reviewers
- 2 stars awarded by 47 reviewers
- 1 stars awarded by 85 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Daveyboy gave this product an overall rating of
Pleasantly surprising
25/07/2018
The quote for my car was similar to other quotes, it was only when it said do you have another vehicle that it excelled giving a combined quote with a discount that couldn’t be beaten. The site was easy to use and as long as the renewal price doesn’t take a hike I will be a happy customer
I would recommend Aviva to a friend
- By:
- Daveyboy
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Daveyboy
emily gave this product an overall rating of
great customer service
25/07/2018
bought comprehensive car insurance , first time with aviva. poppy from online chat was very helpful, made the purchase process easy.
I would recommend Aviva to a friend
- By:
- emily
- Gender:
- Female
- Age:
- 65 or over
emily
simonkh gave this product an overall rating of
Poor online experience
24/07/2018
I purchased car insurance via Aviva in June, attracted by an excellent Quidco cashback deal and competitive price. I was disappointed firstly to receive no email confirmation of my purchased insurance and then to see that the cashback hasn't tracked either. Disappointing.
- By:
- simonkh
- Gender:
- Male
I'm sorry about the trouble you're having. The cashback provider Quidco handle any unreceived cashback. You can contact them in regards with this here ➡https://www.quidco.com/cashback-tracking/ In regards with your policy documents, please log in to MyAviva to view all document for all your Aviva policies in one place. ➡ http://at.aviva.uk/Login
Will, Aviva Online Team
simonkh
Christina gave this product an overall rating of
Car insurance
24/07/2018
I purchased my car insurance with aviva and compared to past experiences found it totally stress free, would recommend them .
I would recommend Aviva to a friend
- By:
- Christina
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Christina
Yorkie gave this product an overall rating of
Easy & great process
24/07/2018
I found it so easy on the website to get good and fantastic quote. The process was simple and i would highly recommend using Aviva.
I would recommend Aviva to a friend
- By:
- Yorkie
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Yorkie
Mohamed gave this product an overall rating of
A trustworthy & Assured Deal
23/07/2018
Insurance are needed for unforeseeable & unexpected causes. So I chose AVIVA as i felt most reliable as a brand.
I would recommend Aviva to a friend
- By:
- Mohamed
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 3 / 5
- Value for money
- 3 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 5 / 5
Mohamed
Debt gave this product an overall rating of
Excellent service good and confident customer service assistant and friendly
23/07/2018
I bought life insurance and car insurance because I bought it’s cheap value for money I recommend Aviva
I would recommend Aviva to a friend
- By:
- Debt
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Debt
Andynorm gave this product an overall rating of
Good value
23/07/2018
Quick and easy online car insurance. Very good price compared to last year's quote hence a change of insurance company to a aviva
I would recommend Aviva to a friend
- By:
- Andynorm
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Andynorm