Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

ME18 gave this product an overall rating of 5 / 5

Quick and cheap

Absolutely undercut competition, fast and efficient website - done in a few mins.

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

ME18

Smiler gave this product an overall rating of 5 / 5

Value

Multi car insurance. Good value for money and competitive quote

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Smiler

Finlay gave this product an overall rating of 1 / 5

Rejection

Just about to start insurance with yourselves on my bmw 1 series which I’m looking at upgrading in the next 6 months, which is a very fair price. I’ve been using your online quote tool to get prices on potential replacements but I’m always getting a decline from it. It’s frustrating as you don’t even offer a price, if I would have known this before i started my insurance with yourselves I doubt I would have chose you.

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Hi, there could be a multitude of reasons we are unable to cover you on a new vehicle, from the date being too far in the future to type terms on the vehicle meaning we will only insure someone of a certain age on the policy etc. If you give us a call and say you are unable to quote online my colleagues will be able to quote for you or let you know why we can't cover you on that specific vehicle. They'll also be able to waive the administration fee on any change as you can't complete it online.

Dave, Aviva Online Team

Finlay

Pietro gave this product an overall rating of 4 / 5

Easy

Obtained competitive quote on line then followed up a few days later with a phone call as I prefer to speak to people before finalising. So helpful and accommodating it was easy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pietro

Abdul gave this product an overall rating of 5 / 5

good service from aviva

I have recently renewed my insurance with Aviva and would like to say that it was a pleasure to stay with Aviva. The customer service advisors were very helpful and the outcome was very good. I would to thank you all for your help and support.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Abdul

AbiSingh gave this product an overall rating of 5 / 5

Great Customer Service

User friendly web site , easy to purchase insurance .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

AbiSingh

UPGUK gave this product an overall rating of 5 / 5

Great offer

Quick n easy, cheapest against competitors, got additional huge discount for being existing customer as holding other products.

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Ease of purchase
5 / 5

UPGUK

Debbie gave this product an overall rating of 5 / 5

Debbie

Reference to good service and quality. Will refere new customers to Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Debbie

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