Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3009 customer reviews

Rating breakdown

3009 reviews

  • 5 stars awarded by 1431 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3009 customer reviews

Rodders gave this product an overall rating of 4 / 5

Great web site

I bought insurance for my new car. The web site was easy to follow, and uploading details such as ncd was simple enough

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Rodders

Baxter gave this product an overall rating of 5 / 5

Car Insurance

New buyer, already have life cover so discount online automatically given as website recognised my details.

I would recommend Aviva to a friend

By:
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Baxter

alfi gave this product an overall rating of 5 / 5

very helpful and fully professional services

car insurance which is 20 percent cheaper than others.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

alfi

Trish gave this product an overall rating of 5 / 5

Great customer service

I bought car car insurance at an offordable price I don’t feel I was ripped off.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Trish

Gary gave this product an overall rating of 5 / 5

Macmillan

Car insurance save 400.00 awesome to many companies not being competitive enough these days

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gary

Bahar gave this product an overall rating of 5 / 5

Best insurance company ever

Great service.I am very satisfied. Hope will get similier service in future.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bahar

cloughiepig gave this product an overall rating of 5 / 5

Easy to take out the policy, decent price

I always use the comparison sites and on this occasion Aviva came out best value. Easy to take out the policy and I have confidence that Aviva are a reputable insurer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44

cloughiepig

tony gave this product an overall rating of 5 / 5

great customer service coupled with competitive charges. Who could wish for more?

motor police personnel insurance home policy insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

tony

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