Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Terry gave this product an overall rating of 5 / 5

Great customer service. Your Avia telephone representative was very helpful, friendly, knowledgeable, patient & Kind

I Purchased an excellent car insurance policy with Aviva

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Terry

chester850 gave this product an overall rating of 5 / 5

everything went well with changes ty

got this quote thro internet .......ty...and was ready on the day and was happy with it....the quote was a good bit different than others

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

chester850

Eliza gave this product an overall rating of 5 / 5

Easy and good value

I found it easy to apply for the online car insurance, straight forward email conversations, and easy to log in to access all my documents. The insurance price was very competitive.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Eliza

StroblGuern gave this product an overall rating of 4 / 5

Good value but multi car is a bit of a silly system

Got a great looking quote to add a second vehicle to a policy but it was only once a long way through the process that it became apparent this was not for a full year and would just take it to renewal for my existing policy. As I pay annually this is not at all helpful as would require 2 renewals in the same month rather than being sleeved 6 months apart. It turned out to be cheaper to take out a second unlinked policy instead (i.e 9 quid a month cheaper)

I would recommend Aviva to a friend

By:
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
2 / 5
Ease of purchase
2 / 5

StroblGuern

NoNickname gave this product an overall rating of 5 / 5

Good price

My renewal quote came in from current insurer and I didn’t fancy the increase. Online quote from Aviva saved a lot, although I used up most of savings with preserved NCB. Best was quote for my second car. Huge savings.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

NoNickname

Barny gave this product an overall rating of 5 / 5

Ease of purchase and very competitive.

Market leader with clear policy benefits and optional extras with no hidden fees. Very competitive premiums with good discounts if you choose to pay annually.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Barny

Bevs gave this product an overall rating of 5 / 5

Good customer service

Car insurance for my new car. Also had to cancel my husbands car insurance as he recently passed away and customer service were so helpful and understanding, so would just like to say a big thank you to all concerned.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bevs

Stormin gave this product an overall rating of 5 / 5

Great price

My purchase of vehicle insurance was attractive to me because I am an existing car insurance policy holder with Aviva and was entitled to a discount off another policy. This discount produced a competitive final premium so I accepted it.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Stormin

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