Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2740 customer reviews

Rating breakdown

2740 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 73 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2740 customer reviews

Alan gave this product an overall rating of 5 / 5

Easy to get a great deal

I found the website really easy to use, to help me find a policy that suited my needs. I was able to save a quote whilst I continued my research which helped when I wanted to come back to it. Any modifications were easily made and the information provided was clear and helped me in my decision making.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Alan

AdiC gave this product an overall rating of 5 / 5

Great policy features and benefits

Ease of purchase, good value for money Thank you Adi

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

AdiC

mikey gave this product an overall rating of 5 / 5

ex service

bought multicar insurance recently, easy perfect and took no time at all. excellent company

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

mikey

charlie gave this product an overall rating of 5 / 5

A1 ALL THE WAY.

I HAVE MY 4 CARS AND MY HOUSE INSURED WITH AVIVA , SIMPLE AND STRAIGHT FORWARD AND BEST OF ALL VERY VERY CHEAP . RECOMMENDED TO ALL IN THE WORLD.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

charlie

Mike gave this product an overall rating of 5 / 5

Excellent Service Provider

Very easy to understand website.Simple and fast service.Very happy with the Policy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Mike

HappyCustomer gave this product an overall rating of 5 / 5

Excellent!

Easy to purchase. Value for money. Highly recommended.

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

HappyCustomer

como100 gave this product an overall rating of 5 / 5

Great car insurance product

Car insurance made easy knowing that you are buying a good product at a realistic price.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

como100

gembooth85 gave this product an overall rating of 5 / 5

Great ease of insurance.

Bought car insurance through Aviva. By far cheapest provider although deposit seems a bit more causes monthly payments to drop.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

gembooth85

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