Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Pudding gave this product an overall rating of 5 / 5

Car insurance

Very pleased with service provided always good from aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pudding

Haze gave this product an overall rating of 5 / 5

Pleasantly surprised

Having been advised by a friend that they had found Aviva to be cheaper for car insurance, I thought I'd give them a go. Having searched various other companies and comparison sites for prices I found the form for Aviva simpler and more straightforward to complete and was pleasantly surprised.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
3 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Haze

Robinthepoor gave this product an overall rating of 5 / 5

Very easy to follow on website, even for a senior citizen.

I purchased car insurance. In doing do, I moved to Aviva. I had been with my previous company for a decade.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Robinthepoor

Dolly gave this product an overall rating of 5 / 5

Long term customer

Have had car insurance for years with aviva always managed to get good deals if asked for them. This year told me it was going up, and they were changing their multi insurance policies and I may get a better deal by starting a new policy. I have done this and saved pounds.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dolly

MikeH gave this product an overall rating of 5 / 5

Car insurance

The online purchase was straightforward I was having a problem with the NC Proof , contacted customer service they advised me on how to send. Had a confirmation email to say it had all completed. Not planning on having an accident but if I do I'll let you know how it is handled by Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MikeH

Julrss gave this product an overall rating of 5 / 5

Amazing service

I have recently insured my vehicles, using both the online and land!one services. All queries have been explained and details and promises have been honoured. Telephones are courteous, patient and double check everything.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Julrss

Anita gave this product an overall rating of 5 / 5

Helpful and fair

After A break from owning a car and driving . I sought an insurance company . Aviva came out on top with quote advice and friendliness. i I have orher policies with them and im sure that service will continue.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Anita

DrJAN gave this product an overall rating of 5 / 5

Great Website

I have found the Aviva website to be very user-friendly. everything is spot on and you can get your insurance done within minutes. It's App further gives you the flexibility of reviewing your policy, amending it, making claims and getting in touch with them for further queries.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

DrJAN

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