Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3009 customer reviews

Rating breakdown

3009 reviews

  • 5 stars awarded by 1431 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3009 customer reviews

Mama27 gave this product an overall rating of 5 / 5

Excellent value for money

MSE recommended Aviva. After trawling through comparison sites it was by far the best value for money and as an existing customer I received discount which was an added bonus. I applied online and the website is easy to navigate. I had a query and it was resolved easily by using the online chat.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mama27

Shaz gave this product an overall rating of 5 / 5

Good Price

Great customer service and good price when compared with other company’s

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Shaz

Cazza gave this product an overall rating of 4 / 5

Great value

Very happy with the quote and found the website really easy to navigate

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Cazza

Caraway gave this product an overall rating of 4 / 5

Helpful customer services

Bought car insurance and breakdown cover. Customer service representative was very helpful but although I have provided proof of no claims discount I keep getting reminders to provide it!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Thanks for taking the time to provide us with your feedback. Sorry to hear you've continued receiving reminders after sending proof of no claims. I had a look at the policy and it seems to all be sorted now.

Yannis, Aviva Online Team

Caraway

nivram gave this product an overall rating of 5 / 5

swift easy and stress free

although i cancelled the claim, due to a £350 excess , i recieved a call from the claims adviser the next day, i told him that i could bufff out the paint marks, and we agreed to cancle the claim. every help was offered, many thanks graham

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

nivram

kw1980 gave this product an overall rating of 5 / 5

Great service

I made a car insurance and it works very easy over the phone and online. Great service. top

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44

kw1980

Oscar gave this product an overall rating of 5 / 5

The best you can find.

Aviva has the best value for money. They only should permit to bring the voluntary excess to zero.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Oscar

grandad gave this product an overall rating of 5 / 5

excellent service Aviva rep very efficient and pleasant, had all the answers ready and made the process smooth and clear with no misunderstanding

bought multi car comprehensive insurance which is a return to Aviva after having a year away but being continually concerned and not having the same confidence in the alternative insurer. Decision to change made simple by the cost of the renewal. The Aviva quote was legitimately compiled and not adjusted to just undercut the existing policy. Haven't been able to get the drive app to record satisfactorily yet but will continue to try however still happy to be back

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

grandad

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