Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1747 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Julrss gave this product an overall rating of 5 / 5

Amazing service

I have recently insured my vehicles, using both the online and land!one services. All queries have been explained and details and promises have been honoured. Telephones are courteous, patient and double check everything.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Julrss

Anita gave this product an overall rating of 5 / 5

Helpful and fair

After A break from owning a car and driving . I sought an insurance company . Aviva came out on top with quote advice and friendliness. i I have orher policies with them and im sure that service will continue.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Anita

DrJAN gave this product an overall rating of 5 / 5

Great Website

I have found the Aviva website to be very user-friendly. everything is spot on and you can get your insurance done within minutes. It's App further gives you the flexibility of reviewing your policy, amending it, making claims and getting in touch with them for further queries.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

DrJAN

Veee gave this product an overall rating of 5 / 5

Great customer service

Great service, very easy to purchase car insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Veee

Punk15 gave this product an overall rating of 5 / 5

Excellent value

I had a quote from AVIVA and saved over 100 from my previous insurer. Customer service are very good too.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Punk15

hdch13 gave this product an overall rating of 5 / 5

Excellent

Recently took out a multicar policy. So simple and would like to say a big thank you to Pietro in customer service for sorting out my quote. Would recommend anyone to use Aviva. Thanks

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

hdch13

Silverfox gave this product an overall rating of 5 / 5

Excellent customer service

Dual car insurance over 1/2 price cheaper than other quotes.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Silverfox

Bozhanski gave this product an overall rating of 5 / 5

Great customer

I m very happy with Aviva, I start my second contract with them every body need to be whit Aviva that company is so cheap and everything can do so easy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34

Bozhanski

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