Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

Silverfox gave this product an overall rating of 5 / 5

Excellent customer service

Dual car insurance over 1/2 price cheaper than other quotes.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Silverfox

Bozhanski gave this product an overall rating of 5 / 5

Great customer

I m very happy with Aviva, I start my second contract with them every body need to be whit Aviva that company is so cheap and everything can do so easy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34

Bozhanski

Susie7567 gave this product an overall rating of 5 / 5

Excellent Prices & Service

I am extremely pleased with the service received by Aviva on my car insurance. I used to be with another provider who have slowly but surely increased my payments for my policy. I did an online quote with Aviva, it was over 150pound cheaper a year than my previous provider. Quick and easy to set up and excellent updates on how my policy was progressing until completion. Big thumbs up!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Susie7567

AndyH gave this product an overall rating of 5 / 5

Great helpful guy on the phone

I have a vw t4 day van and finding a good cheap insurance for my needs wasn't easy until I contacted Aviva.The Guy on the phone was helpful and understanding and when I was cut off due to a bad signal he called back in record time. I wouldhighly recomend a visit for hasel free insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

AndyH

DuyM gave this product an overall rating of 5 / 5

Quick and easy.

The reps that I talked to were very helpful, I do realise that they would do that because they want my money but they were really good, efficient and helpful when I had questions. I went with Aviva because in Canada I was with them as well and they treated me well. Of course as well as low price but they were not my lowest quoted. Like I said I know the company and they have great service. I never had a claim with them so I have no experience in that area and hopefully will not need it.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DuyM

MummyGwyn gave this product an overall rating of 4 / 5

Very Pleased

Was really easy to get a quote online, I checked it through with someone on the phone and went with it, great price for the two cars, would happily recommend.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34

MummyGwyn

Gillyc gave this product an overall rating of 5 / 5

Efficient service

Bought my car insurance and got a substantial discount because I have other insurance policies, making Aviva the the most competitively priced. Quick and efficient service with the peace of mind a big name brings.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gillyc

Daz1 gave this product an overall rating of 5 / 5

5* service

Needed a multicar policy for my van and car most company's did not accept this mixture and those that did charged an arm and a leg , my quote with Aviva was quick and easy and the price they quoted was vastly unbeatable very happy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Daz1

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