Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3009 customer reviews

Rating breakdown

3009 reviews

  • 5 stars awarded by 1431 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3009 customer reviews

Sabin gave this product an overall rating of 5 / 5

Good

Looks for long term customer relationship. Without realizing I have got travel home and car insurance with aviva. If I look couple of years back I would not have imagined doing so. Aviva has got good products and I do recommend people to use its product and services.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sabin

Sandancer gave this product an overall rating of 4 / 5

Resolved a change of circumstances quickly

After buying motor insurance I realised I had a change of circumstances, contacted Aviva and this was amended with a refund authorised within 20 minutes. I feel this is good professional service.

I would recommend Aviva to a friend

By:
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Sandancer

nonickname gave this product an overall rating of 5 / 5

Something straightforward at long last!

Having been a Motability driver (on my dear wife's award) we then needed to source our own car (typical Tory Cuts) after all these years! Aviva made the whole process easy to understand and at a cost which even surprised me! Seems to be a great company to deal with and I look forward to many years of mutually beneficial arrangements. On some of the other quotes we tried, I'd have needed to take a Mortgage out to pay for them, even at my age! Cheers Aviva - this is one new customer you've made very happy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

nonickname

Pierrethedog gave this product an overall rating of 5 / 5

Good

Car insurance, good policy at a decent price. Never had to make a claim though, but the product seems fine, easy to navigate the site and straightforward. Any queries are dealt with efficiently.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pierrethedog

MRPSS gave this product an overall rating of 3 / 5

Not heard back

I took out car insurance to commence on 30th September but I have not received any documents, reference number or emails confirming the Insurance. Please can someone get back in touch with me.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
2 / 5

I'm sorry you've yet to see any documents - I have just emailed you for further information.

Rich, Aviva Social Media Team

MRPSS

Dadathome2007 gave this product an overall rating of 5 / 5

Because you asked

Martin’s moneysavingexpert reminded us that Aviva is not on comparison sites but is often very competitive. That is how it turned out. Over a hundred pounds saved. Thank you Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dadathome2007

Bokieamare gave this product an overall rating of 5 / 5

Excellent

Bought this cover as it was exactly what l needed...no problems

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Bokieamare

Miks gave this product an overall rating of 5 / 5

Total value for money

Got my first car and was worried about which insurance to take plus how much it would cost. Found Aviva to be most reasonable and adequate benefits as per my needs.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Miks

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