Overall rating
This product has been awarded an overall rating of from 3439 customer reviews
Rating breakdown
3439 reviews
- 5 stars awarded by 1740 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 81 reviewers
- 2 stars awarded by 47 reviewers
- 1 stars awarded by 85 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Bubbles47 gave this product an overall rating of
Happy
12/07/2018
Went through comparison sites as well as aviva. The gentleman I spoke with went through all I needed. The result was a sale, cheaper than existing company.
I would recommend Aviva to a friend
- By:
- Bubbles47
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Bubbles47
Mbrmbr gave this product an overall rating of
Multiple policies
12/07/2018
I purchased both motor vehicle and house insurance however when I come to renew landlord insurance the quote had increased there is no flexibility when speaking to anyone about price matching even though I've been a loyal customer for several years very poor customer service.
- By:
- Mbrmbr
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 1 / 5
- Value for money
- 1 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 1 / 5
Hi there, thanks for your review, I'm sorry that your price increased at renewal, We re-assess our policies each year in line with our current rating factors. You can find more information on how we price our policies here ➡ http://at.aviva.uk/HomPriceExp. Our rating can change again in the future so yu may find we come competitive again next year so i do hope you try us again then. Many thanks.
Will, Aviva online team
Mbrmbr
MultiCar gave this product an overall rating of
Excellent Customer Service
12/07/2018
I have three cars which need insurance Policies renewing. I phoned several Insurance Companies and Aviva was the best by far. They were incredibly price competitive and the staff were very professional and great Ambassadors for the Company
I would recommend Aviva to a friend
- By:
- MultiCar
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
MultiCar
Diamitch gave this product an overall rating of
Great price and easy use!
12/07/2018
Bought motor insurance, easy to do on line, great price and easy to amand when needed. Would highly recommend
I would recommend Aviva to a friend
- By:
- Diamitch
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Diamitch
Kayjay gave this product an overall rating of
Good customer service
11/07/2018
Recently purchased car insurance & buildings & contents insurance. It was easy & quick to set up & was competively priced.
I would recommend Aviva to a friend
- By:
- Kayjay
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Kayjay
Zoomblade gave this product an overall rating of
Good deal but was a pain to access
11/07/2018
Multi car insurance. Quote was half current insurer so a pretty good deal that could not be turned down. We already have Life Insurance cover with Aviva and use the MyAviva app. Could not access the car insurance on the App. Rang them up to ask what to do. Person on other end was so confusing. We gave up in the end. Did a bit of thinking and used an old e-mail address and set up ANOTHER MyAviva account. Car policy can now be seen. Still waiting for documents through the post - was promised them "within 10 days". Something simple has been made far too difficult.
I would recommend Aviva to a friend
- By:
- Zoomblade
- Gender:
- Male
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 4 / 5
I'm sorry to read your review. I've emailed you so we can resolve these issues.
Tasha, Aviva Online Team
Zoomblade
Stokes gave this product an overall rating of
Review
11/07/2018
Excellent service and a great deal good benefits too couldn't ask for more
I would recommend Aviva to a friend
- By:
- Stokes
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Stokes
Adebigsword gave this product an overall rating of
Nearly perfect
11/07/2018
Very efficient process from start to finish. The only reason I have reduced the score to 4 stars is down to the deposit. I asked for cover to start on my renewal date which was three weeks hence. If I had proceeded, the deposit would have been taken immediately rather than on the policy start date which just didn't feel right.
I would recommend Aviva to a friend
- By:
- Adebigsword
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Adebigsword