Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3000 customer reviews

Rating breakdown

3000 reviews

  • 5 stars awarded by 1423 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 40 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3000 customer reviews

Mike gave this product an overall rating of 5 / 5

Good customer service

I don't know why you need so much information about why I got cer insurance from you but I got it because it was cheaper than my previous quote with an insurance co I had heard of and will continue using you as long as you don't hike it up every year without a reason

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mike

Martin gave this product an overall rating of 4 / 5

Love the discount

Great discount for existing Aviva customers - 20 pc off the car insurance premium.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Martin

Dezza gave this product an overall rating of 5 / 5

Good reliable company.

Good reliable ins company with best price even over comparison sites I used. Easy to use on line.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dezza

Judge gave this product an overall rating of 5 / 5

Best quote by far

Bought motor insurance,by far the most competitive quote

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Judge

Jules gave this product an overall rating of 5 / 5

Very easy and quick

I bought car insurance. It was very easy and quick and a very good price.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jules

fishy gave this product an overall rating of 5 / 5

great company to deal with

have my car insurance with this firm, very easy to deal with, everything is so quick and easy to do, from getting a quote, to uploading/ downloading documents, and really competitive prices.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

fishy

Topsey gave this product an overall rating of 5 / 5

Lady customer

Extremely easy to get the car insurance online. Also had a query and Customer Services answered it without any hassle. Not paying for things I don't want or need.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Topsey

Jfvaveiro gave this product an overall rating of 5 / 5

Excelente services with cheap prices

Best deals( prices)of the market with the best possible coditions.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34

Jfvaveiro

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