Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

Bubbles47 gave this product an overall rating of 4 / 5

Happy

Went through comparison sites as well as aviva. The gentleman I spoke with went through all I needed. The result was a sale, cheaper than existing company.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Bubbles47

Mbrmbr gave this product an overall rating of 2 / 5

Multiple policies

I purchased both motor vehicle and house insurance however when I come to renew landlord insurance the quote had increased there is no flexibility when speaking to anyone about price matching even though I've been a loyal customer for several years very poor customer service.

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Hi there, thanks for your review, I'm sorry that your price increased at renewal, We re-assess our policies each year in line with our current rating factors. You can find more information on how we price our policies here ➡ http://at.aviva.uk/HomPriceExp. Our rating can change again in the future so yu may find we come competitive again next year so i do hope you try us again then. Many thanks.

Will, Aviva online team

Mbrmbr

MultiCar gave this product an overall rating of 5 / 5

Excellent Customer Service

I have three cars which need insurance Policies renewing. I phoned several Insurance Companies and Aviva was the best by far. They were incredibly price competitive and the staff were very professional and great Ambassadors for the Company

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MultiCar

Diamitch gave this product an overall rating of 5 / 5

Great price and easy use!

Bought motor insurance, easy to do on line, great price and easy to amand when needed. Would highly recommend

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Diamitch

Kayjay gave this product an overall rating of 4 / 5

Good customer service

Recently purchased car insurance & buildings & contents insurance. It was easy & quick to set up & was competively priced.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Kayjay

Zoomblade gave this product an overall rating of 2 / 5

Good deal but was a pain to access

Multi car insurance. Quote was half current insurer so a pretty good deal that could not be turned down. We already have Life Insurance cover with Aviva and use the MyAviva app. Could not access the car insurance on the App. Rang them up to ask what to do. Person on other end was so confusing. We gave up in the end. Did a bit of thinking and used an old e-mail address and set up ANOTHER MyAviva account. Car policy can now be seen. Still waiting for documents through the post - was promised them "within 10 days". Something simple has been made far too difficult.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
1 / 5
Ease of purchase
4 / 5

I'm sorry to read your review. I've emailed you so we can resolve these issues.

Tasha, Aviva Online Team

Zoomblade

Stokes gave this product an overall rating of 5 / 5

Review

Excellent service and a great deal good benefits too couldn't ask for more

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Stokes

Adebigsword gave this product an overall rating of 4 / 5

Nearly perfect

Very efficient process from start to finish. The only reason I have reduced the score to 4 stars is down to the deposit. I asked for cover to start on my renewal date which was three weeks hence. If I had proceeded, the deposit would have been taken immediately rather than on the policy start date which just didn't feel right.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Adebigsword

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